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US$299 (~A$415) Refund & 40% off Discount Code @ Fitbit Ionic Product Recall

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US$299 (~A$415) Refund & 40% off Discount Code @ Fitbit Ionic Product Recall

teximushin on 16/03/2022 - 11:14 help.fitbit.com (1397 clicks)
Last edited 16/03/2022 - 12:44 by 1 other user

Saw this recall notice and thought it could be a deal for people who own a Fitbit Ionic. Basically you get a full refund for your used smartwatch plus a 40% off discount code, for use in the official Fitbit Ionic Discount Store. I don't own a Fitbit Ionic so cannot provide more details about the process.

What are the defects?
The lithium-ion battery in the Fitbit Ionic Smartwatch can overheat.

What are the hazards?
If the battery overheats while a user is wearing the device, it can pose a burn hazard.

What should consumers do?
Consumers should stop using their Fitbit Ionic Smartwatch and visit https://help.fitbit.com/ionic for information on how to obtain a refund and to receive a discount code for 40% off certain products from the Fitbit store.

Fitbit Ionic Smartwatch

Model and colour:

Ionic FB503CPBU - Slate Blue/Burnt Orange
Ionic FB503GYBK - Charcoal/Smoke Gray
Ionic FB503WTGY - Blue Gray/Silver Gray
Ionic FB503WTNV - Adidas edition, Ink Blue & Ice Gray/Silver Gray

Sold with a polyurethane band, and has a 1.4-inch colour LCD screen. The model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch.

Electrical & Electronics Activity Tracker Fitbit Product Recall

Unknown

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Comments

freeradical on 16/03/2022 - 12:59

Re: the discount store.
Was going to get the Sense. Only colour options available at this point is lunar white/soft gold or sage grey/silver and even these are on back order. No Carbon/Graphite option which is my desired choice.
No sport band accessories available in Carbon/Graphite either.
- bassmaniac69 on 16/03/2022 - 13:58
  
  I ordered my Sense last week, the unit and the bands etc were all available to put in my cart but were slated as as back order until April.. but still available to back order.
  
  I ordered 2 x Charge 5 units as well, both of those arrived yesterday.
  - freeradical on 16/03/2022 - 14:43
    
    Thats great. Wish I had been quicker. Carbon/Graphite option there when i first looked. Does not come up at all now. Same with sport band
Thriftster on 16/03/2022 - 13:08

+1

I wonder if you will cop a 4% fee for choosing Paypal, or they factor that in to the refund… kind of regret choosing PP now.. i feel like a visacard snailmail will take for ever though.
CyberMurning on 16/03/2022 - 13:33

So many reviews saying they got 3,4 replacement but still getting issue with fitbit, but there are many that still buying this brand… weird..
- andresampras on 17/03/2022 - 00:24
  
  Fitbit’s software is great…most intuitive that I’ve experienced in a fitness device.
  Their hardware though, pre-Google takeover, was iffy.
  
  I bought 3 fitbits, plus 2 replacements along the way.
  
  Then decided to get an Apple Watch, which I think is great except for the fitness software. Maybe I just haven’t read the Apple info enough but I wish they’d just show me steps and flights climbed like Fitbit does, instead of those stupid rings. Sleep tracking also not as well tuned or presented.
  /rant
CheapWrangler on 16/03/2022 - 13:49

If I own one of these but have never taken it out of the box and don't have the receipt, would I be able to claim the refund?
- swimmingtoad on 16/03/2022 - 13:59
  
  +1
  
  You would likely have to register it to an account first maybe worth checking with them.
- bassmaniac69 on 16/03/2022 - 14:00
  
  That would be a question for Fitbit. I would think that if the unit had not be synced/setup to your Fitbit account before the recall started then it might be a no, but it would be interesting to see what happens!
- dogboy88k on 16/03/2022 - 15:00
  
  No receipt is needed.
  But they do want the email address you have synced your watch to.
  So maybe you should do that now first.
  Then try for the refund.
Hugh G Rection on 16/03/2022 - 13:59

people still buy these garbage fitbit? Get the real stuff, get Garmin. I went from the fitbit to garmin fenix, and it was a huge difference.
i guess everyone buys a fitbit 1st to try and see if they really want a fitness watch. Then when they figure out they do want one, proceed to sell the fitbit and buy a garmin.
- AussieMark on 16/03/2022 - 14:47
  
  What Garmin do you recommend.
  
  I have a Fitbit sense and versa 3
  - swimmingtoad on 16/03/2022 - 15:42
    
    Venu 2
- FabMan on 16/03/2022 - 20:52
  
  So you are another fanboy. Fitbit has better sleep tracking system, that might be important to some.
  - Hugh G Rection on 18/03/2022 - 09:24
    
    i owned the top of the line for both brands so i have experience. I am speaking on my experience. makes me a fanboy that i choice the better option? what kind of psychopath are you that you would choose the inferior one out of the 2? MOST people buy a fitness tracker to track fitness. there steps, total distance, heart rate, different modes of activity.
    if you are a fanboy for fitbit because it has a better sleep tracker, go for it. its funny that the inactivity of sleep is what they are "good" at, lol.
    it fits the mold of inactive people that buy fitbits, lol. you can tell the more serious athletes with gamins vs people that might workout once a year and quit when they barely break a sweat, lol.
    go to any marathon, triathlon, etc… everyone has a garmin. garmin is expensive though, so if you aren't serious you buy fitbit so it gives people an impression you are active.
    - FabMan on 18/03/2022 - 14:53
      
      +4
      
      Jeez you seem like a nut job. I don't use any smart / fitness watch, I'm just pointing out you are an obvious fanboy but also seem very odd by calling people psychopaths for preferring things you don't and just laughing out loud who you perceive who buys it.
  - PeeDee on 25/03/2022 - 21:30
    
    if you're just after the sleep system, then just go with the cheapest fitbit as they all have the same functionalities as the more expensive ones.
- narnian on 16/03/2022 - 21:07
  
  Instinct is great. It's tough, with physical buttons, great battery life -up to 2 weeks or 2 full days with GPS running.
seligs on 16/03/2022 - 14:47

Filled out the form for refund, but haven't heard back for 10 days now.
Has anyone received their refund?
- AussieMark on 16/03/2022 - 14:48
  
  +3
  
  They said can take up to 3 weeks there is now a dedicated hotline
  
  1800 960 851
  - Tiggrrrrr on 16/03/2022 - 16:17
    
    Can also try: 1300 998 704
- Cyphar on 16/03/2022 - 15:39
  
  Mine was disabled on the day of filling out the forms but the emails I received said the refund would take 3-4 weeks. You can use the code you got in the email to order the new fitbit right away though.
  - MilkDrinker on 16/03/2022 - 23:16
    
    What happens to the watch face that let you notice it was disabled? did it disable heart rate or just not sync to your mobile anymore?
    - deanr68 on 17/03/2022 - 07:30
      
      +1
      
      It just doesn't sync to mobile anymore, mine is still working after a week fine. Just remember to keep charging it other wise the time will be different. bare in mind when daylight savings changes the time will be different as you wont be able to sync.
happychild100 on 16/03/2022 - 15:27

Yep put in a claim a couple weeks ago, no refund yet but ordered some discounted watches and they came last week. Haven't used the watch in a while but still had it connected to my account, pretty happy with a full refund that's for sure!
- PeeDee on 16/03/2022 - 17:17
  
  what do you mean some discounted watches? Did you file a claim for more than one Ionic?
  - freeradical on 16/03/2022 - 17:46
    
    From the email I received:
    Thanks for verifying your eligibility for your discount. To keep you as part of the Fitbit family, we’re offering you the following:
    • 40% off up to 5 Fitbit devices–that’s 1 for you and 1 for up to 4 friends! Check the store to see which devices are available for purchase.
    • Up to 5 free accessory bands–1 for each device you order
    • 1 Fitbit Premium subscription for a full year (new members only)
    • Free expedited shipping (where available)
    - AussieMark on 16/03/2022 - 17:52
      
      Does it stack with any sales
      - happychild100 on 17/03/2022 - 17:50
        
        @AussieMark: It uses a special storefront, so I don't believe so no. But there wasn't any sales when I bought anyway
    - PeeDee on 16/03/2022 - 18:01
      
      From further reading in device deactivation says, if you have more than one device please wait for more than 30 minutes before making a new claim.
  - Shad on 16/03/2022 - 17:55
    
    One ionic device gives you only one refund but You can purchase up to 5 devices at 40% discount through the process they email
    - PeeDee on 16/03/2022 - 18:01
      
      Further reading in device deactivation says, if you have more than one device please wait for more than 30 minutes before making a new claim.
andione1983 on 16/03/2022 - 16:41

Im eligible for this. Cheers.
Shad on 16/03/2022 - 17:58

Has anyone received the refund (those who claimed 2 - 3 weeks ago). How much was it?
- AussieMark on 16/03/2022 - 18:02
  
  It's $299 USD so $400 aud
Ahan on 16/03/2022 - 20:11

I bought one of these when it came out but no longer have it after it broke.

I still have the receipt though. Is there a way to lodge a claim by relying on the receipt?
- Sfh1975 on 16/03/2022 - 21:00
  
  If its still linked to your fitbit account, you can. Or if you can prove you still own it somehow, providing them the serial number may be. Just ask them.
  - Ahan on 16/03/2022 - 21:59
    
    Thanks
Sfh1975 on 16/03/2022 - 20:58

+1

Anyone buying Sense or Versa, make sure you buy screen protector. Its extremely fragile and in some cases, can just fall off due to weak glue, in others can easily get damaged due to raised design. Read posts on their support forums. I have one Sense sitting in the drawer after a few weeks of use. NOT covered by warranty as its user fault to damage the screen. Replacement screen have started to show up on Ali express for around $100. Fitbit does not offer repair.
jayboi on 16/03/2022 - 22:12

What exact details do they ask to give the money back? do I just give my bank details, Fitbit account and that's it? If I just pair a Fitbit ionic now would I still be eligible?
pluggle on 17/03/2022 - 00:49

How are people going to receive their refunds? I filled out a form and chose Visa/MC, but there wasn't a drop down for bank details? Do they request that later?
- freeradical on 17/03/2022 - 08:02
  
  Dont believe that is an option. Refund to your Paypal account or receive a Debit Card.
  Not sure if they offer Bank Deposit if you call the hotline
  - pluggle on 17/03/2022 - 10:21
    
    Oh receive a debit card, okay that makes a lot more sense. I thought it would be a direct refund via bank.
OzShivi on 17/03/2022 - 11:22

When I click on the verification email I get a 404 page, anyone else having the same issue?
- adaminperth on 17/03/2022 - 12:11
  
  From memory it takes an hour or so after you first fill out the form before you can verify
  - OzShivi on 17/03/2022 - 13:23
    
    Thanks mate but I did it yesterday and I still keep getting a page not found
exceladdict on 17/03/2022 - 11:36

Thanks so much for posting. Could have missed this otherwise.
adaminperth on 17/03/2022 - 12:10

I went through the refund process, didn't see anything about a 40% discount anywhere in the process.

Mine was a replacement as my original ionic had the issue where it got really hot. Was wearing it at the time and it was a slow increasing getting hot. Got to around 60c. This was around 2 years ago. Took them a long time to decide to recall.
- happychild100 on 17/03/2022 - 17:51
  
  You'll get an email about the discount within 48 hours or so
mspaint on 17/03/2022 - 14:19

have registered for refund almost 2 weeks ago. my ioniq was disconnected from my fitbit account a couple of days after.
yet still not getting the discount code as some of you do. online chatted with fitbit support but they just say you will receive it without any timeline, and even end the chat when i am asking when shall i expect to receive the code!

by the way, i have a replacement ioniq a year ago.. the battery was drained from full charge in a day after a firmware update! they sent me a replacement (without band) after contacting with the support.
- thriftylashes on 22/03/2022 - 10:21
  
  Same, I'm coming up to three weeks and still no discount code/link. Fitbit support keep telling me to wait (but do absolutely nothing about it).
Killua27 on 17/03/2022 - 18:22

Submitted claim through this but also got an email from JB hi-fi as I bought it off them. Does anyone know if I need to claim it again with them or is the one through Fitbit enough?
- Cyphar on 18/03/2022 - 21:12
  
  Claim through Fitbit is all you need to do
- XXRydeR on 07/04/2022 - 09:07
  
  Try both, I once got a refund from JB and also a replacement from Fitbit directly. Both for the same watch. I guess they didn't communicate between themselves very well lol.
caljade on 22/03/2022 - 15:41

If anyone has a discount code they are willing to share that would be much appreciated!!
PeeDee on 25/03/2022 - 23:02

Does anyone have trouble with adding more bands to the cart? One was the limit but I have 5 Fitbits for the bands? What's the go?
Oh it says Fitbit reserves the right to change the ts and cs. ok.
Ahan on 29/03/2022 - 07:31

Did anyone actually receive their refund?
- blackfox on 31/03/2022 - 08:23
  
  +3
  
  Received the refund today US$309 (Paypal Conversion AU$398.73).
  - Ahan on 31/03/2022 - 08:34
    
    Congrats, how long it took?
    - blackfox on 31/03/2022 - 08:38
      
      +2
      
      25 Days
  - Cyphar on 01/04/2022 - 01:39
    
    Also got mine yesterday via Paypal. Registered on March 4 so 27 days
burningrage on 04/04/2022 - 11:08

Yet to receive my Visa Debit. I got an email a few days ago for a Virtual Debit Card but everytime I clicked on it, it went to "Your Gift card is on its way. Wait 24 hours". This is already nearly a week.
- burningrage on 05/04/2022 - 14:36
  
  Got it today. $406.67
  - Shad on 05/04/2022 - 23:11
    
    @Blackfox got AUD 398. Exchange playing up or PayPal charging any fee??
    - blackfox on 06/04/2022 - 08:17
      
      Paypal exchange rate was lower than the actual exchange rate.
Joejoeinc on 06/04/2022 - 07:42

Got my refund. Same issue as others.. had to wait a few days and reclick the same link to get a virt visa card.
XXRydeR on 07/04/2022 - 09:03

I received my refund as a virtual debit card to the value of $402 AUD.

Although I did elect for a bank transfer. Ah well still $400 I didn't have.

I guess now I can just transfer the entire amount to my PayPal and then deposit to my bank account anyway.
- Joejoeinc on 07/04/2022 - 11:57
  
  how do you transfer the VISA amount?
Shad on 13/04/2022 - 15:28

27 days passed, still nothing
- Shad on 14/04/2022 - 19:34
  
  Received today!! 309 USD converted 401 aud
cosmickinect on 13/04/2022 - 20:37

Nothing has hit my paypal yet… Might have to follow up with them
Joejoeinc on 19/04/2022 - 11:24

Does anyone know how to check the balance on the Virtual Visa Cards?
mspaint on 03/05/2022 - 10:52

I applied on 5Mar and now almost 2 months I have received nothing on both the discount code and refund!!! Contacted fitbit a couple of times via email and phone and no help!!!
- Ahan on 03/05/2022 - 19:25
  
  I got my claims paid in about a month.
- WHYSOFOMO on 05/05/2022 - 01:40
  
  I applied on 4 march, still waiting for the virtual gift card..
  - mspaint on 18/05/2022 - 14:56
    
    +1
    
    I've made a few calls to them and I finally got the discount code after telling them my next call is going to consumer council…….
    - WHYSOFOMO on 18/05/2022 - 15:40
      
      Did you receive the gift card?
      - mspaint on 20/05/2022 - 18:01
        
        @WHYSOFOMO: Not yet
        
        WHYSOFOMO on 20/05/2022 - 21:09
        
        @mspaint: Every time I called them, they told me they would escalate the case. And they did nothing. This is a joke! We have to seek help from ACCC. Bro
        
        mspaint on 21/05/2022 - 11:23
        
        @WHYSOFOMO: Exactly what I've got from every call. I asked to speak to the manager in my last call. they always unclear about what I am asking.. they just thought I was asking for the gift card but I needa tell them I missed both discount code and gift cards every time….
        
        WHYSOFOMO on 09/06/2022 - 20:42
        
        @mspaint: Gees! After 12 weeks, FINALLY heard back from sedgwick regarding the bloody gift card they promised today. It says it will take 24 hours to show the details. I will keep you guys updated.
        
        WHYSOFOMO on 09/06/2022 - 22:15
        
        @mspaint: hey mate, my virtual gift card has been activated for $416.69. Good luck mate for yours. it just takes time.
        
        echocs on 07/06/2022 - 09:23
        
        @WHYSOFOMO: I was told they tried to pay me through PayPal but failed. But I’ve used my PayPal for years! PayPal said my account was perceptual fine. Don’t know why. And still waiting.
        
        WHYSOFOMO on 09/06/2022 - 20:44
        
        @echocs: I think they were lying to you. You should ask them to escalate your case.
        
        dalglishk on 05/07/2022 - 13:11
        
        @echocs: @echocs I have the same problem. Was told the payment was declined due to my paypal account not allowing international payments. I called paypal who said my account has no issues and they can't see a declined payment. Called the fitbit line again and was told my case will be escalated but it will take about a month to see if the result is any different. Did you have any luck?
ar7ist on 16/05/2022 - 19:48

My Fitbit FB503 is not turning on. So I am unable to connect it with my account.
I couldn't find anything online for that. Has anyone had the same issue?
glee19705 on 24/05/2022 - 12:15

I applied back in April and have had to wait a few months for Fitbit to finally get back to me - I had already thrown away the watch because it was heating up and had a non-responsive screen. Fitbit are refusing to provide a refund, saying that they're wanting me to provide a picture with the Ionic + my reference number, and that to be eligible, you must have the Ionic device in your possession.

If anyone has been in a similar position - please let me know if you were successful with a claim in the end.
- AussieMark on 08/06/2022 - 13:51
  
  +1
  
  If you've thrown out away you should still have it on your fitbit account
echocs on 07/06/2022 - 09:21

Applied successfully but according to the customer service they tried to refund me through PayPal and failed ……. I’ve contacted them tons of times but still waiting for my refund. Anyone has the same problem? My PayPal customer service said my account was perfectly fine.
AussieMark on 05/07/2022 - 21:59

+1

dont give up guys i called both fitbit and Ionic Recall line every day for 3 months

I was finally successful
Jeebz88 on 15/11/2022 - 14:29

By the time I received my refund, my store code had expired. Wondering if anyone has a valid voucher that they are not intending to use? It would be much appreciated
J411AN on 13/07/2023 - 19:13

Does anyone know at what part of the process you choose what debit card to get refunded to??

US$299 (~A$415) Refund & 40% off Discount Code @ Fitbit Ionic Product Recall

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