Cracka Wines Debacle
Some good deals were had from the last two coupons/threads. The first here : http://www.ozbargain.com.au/node/68068 and the second here : http://www.ozbargain.com.au/node/68674 Both started by same member, each had its distinctive code, first code was 5 alpha/numeric and second was 8 letters.
The first was a case of guess the code and a lot did, it seems, me included, and I got a case of 12 from that using the $50 coupon. The second was a matter of registering with www.isubscribe.com.au and 'buying' the free brochure and an email was sent with a Cracka Wines code worth $50. I got a case from that one too.
This morning I got a call from Cracka Wines saying both codes belong in the same CW's promotion and therefore the use of two, one from each of the threads, is against the T&C, specifically here I suppose : "Each voucher or credit may only be redeemed once per household/delivery address." I only used one voucher once, from each offer, two different vouchers/codes.
And further T&C here : "Cracka Wines conducts regular audits of voucher and credit usage and reserves the right to recover amounts owing from customers who redeem more than one voucher or credit per household/delivery address." This seems to me ridiculous, they seem to be saying they can give you vouchers/credit but if you use more than one per household - no other proviso - they can charge you the value of the voucher/credit. This doesn't make sense and probably isn't even legal, considering the unreasonableness of the actual wording - which I am keeping screenshots of BTW.
It is on this basis they want me to either refuse delivery of the second case I bought, or return it if it's left, as it may be. I believe they haven't a leg to stand on but I have tasted just two bottle out of the last case and I can say I don't want the second one at any price. They can have it back.
I think this is a case of sour grapes, pun intended, on Cracka's part and they have just scored an own goal. I was a supporter but now I wont be buying from or even mentioning them again.
Anyone else got any feedback from their Cracka experience? Your PayPal acc or CC overcharged? Asked for the wine back for any reason?
Would be interested to hear.