Received SMS "Please Contact ING Regarding Your Visa Debit Card"

techlead on 02/05/2022 - 15:57
Last edited 02/05/2022 - 17:26 by 1 other user

Just wondering if anyone else has received this text from ING, am I in trouble?

Please contact ING on 133 464 regarding your Visa Debit Card. DO NOT REPLY

I have not received any calls or emails from them, so I've just ignored it. My card appears to be fine, not blocked. I just find it weird from them to send a text and not combine that with an email or even a notification on internet banking.

I'm not a heavy user of the account/card, I make the minimum 5 uses of the card so I can get the perks to top up my crypto.com card once a month for the free Netflix and Spotify subscription. Not sure why they'd want me to contact them.

Am I in trouble? If I am, shouldn't they block my card first? It doesn't appear to be a scam, as there are no links in the message and the number appears to be correct.

Financial

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Comments

  • spackbace on 02/05/2022 - 15:59
    +5

    Why wouldn't you just call to check…?

    • techlead on 02/05/2022 - 15:59

      Not keen on sitting on the phone on hold…

      • spackbace on 02/05/2022 - 16:00
        +2

        Do it while you're doing something else and leave it on speaker

      • GG57 on 02/05/2022 - 16:13
        +10

        But happy to spend the time posting on OzB, where no-one can give you a valid answer.

        • techlead on 02/05/2022 - 16:31
          -5

          Maybe they are doing some compliance blitz and other's have the same text as well.

  • Porker on 02/05/2022 - 16:01
    +2

    Look up the legit number for ING and give them a call…?

    • [Deactivated] on 02/05/2022 - 16:04
      +2

      That is the legit number.

      • Porker on 02/05/2022 - 16:08
        +3

        Ahh.. yes of course.. OP is in serious trouble then. That's the only explanation short of OP calling them..

  • ESEMCE on 02/05/2022 - 16:05
    +1

    It's a legit ING number, could be something, could be nothing.

    Call us

    For all general enquiries

    133 464

    https://www.ing.com.au/contact-us.html

  • [Deactivated] on 02/05/2022 - 16:07
    +2

    It could be know your customer, crypto related, who knows? Do you want to wait for them to cancel your card before you contact them?

  • AndyC1 on 02/05/2022 - 16:07
    +4

    Yes you are in trouble as you do not want to call your bank back.

  • Godric on 02/05/2022 - 16:32
    +3

    Call them omg lol

    • techlead on 02/05/2022 - 18:59

      haha, will do, appears to be the overwhelming consensus. I should have done a poll lol.

      • altomic on 03/05/2022 - 08:20

        Haha, shouldn't have done a post and just called them

  • bobbified on 02/05/2022 - 16:34
    +1

    I make the minimum 5 uses of the card so I can get the perks to top up my crypto.com card once a month for the free Netflix and Spotify subscription.

    ^ This is probably the reason they want you to contact them! You might be doing something borderline against their terms and conditions and they might be wanting to warn/give you an opportunity to resolve it, before they cut you off.

    • techlead on 02/05/2022 - 18:59

      I think you've hit the nail on the head. I have been putting through $0.05 transactions to qualify haha.

      However, every now and then I actually do make "legitimate" transactions on it, like when I top up my crypto.com account (once a month) and purchase things overseas. So I guess they didn't outright block the card, but want to warn me about the $0.05 transactions lmao.

  • Hybroid on 02/05/2022 - 17:18
    +1

    Well OP? Were you in trouble or was it just some fraud check or something?

    • techlead on 02/05/2022 - 19:01
      -2

      I'm too scared to call, but I'm very sure that it is due to how I qualify with the 5 transactions.

  • drfuzzy on 02/05/2022 - 17:44
    +4

    Yes I received that and it's trouble.
    The next day I lost my job and my dog got pregnant.

    • techlead on 02/05/2022 - 19:01

      Your dog being pregnant is a blessing lol, free puppy.

      • Muzeeb on 02/05/2022 - 19:27

        Until you get a $10k vet bill. According to ozbargain that's a reality.

        • techlead on 02/05/2022 - 20:30

          Yea, I read that post, very unfortunate

  • djones145 on 02/05/2022 - 21:04
    +1

    Homer: (to Mr. Burns) Here are your messages: You have thirty minutes to move your car, you have ten minutes, your car has been impounded, your car has been crushed into a cube, you have thirty minutes to move your cube. (the phone rings) Y'ello, Mr. Burns's office.
    Mr. Burns: Is it about my cube?

    • techlead on 02/05/2022 - 21:49

      Hilarious :D

  • wsqwin on 03/05/2022 - 10:52

    It is a weird msg for sure, just call back and check

  • md333 on 03/05/2022 - 13:26

    I had something similar, which google conveniently hid for me in a spam folder.
    Only found it after several weeks struggling with trying to figure out why my credit card was being rejected on various webpages.
    Turned out the bank had disabled it for new billers due to the verification code having been entered incorrectly.
    Because it was still working for previously used billers it took me a while to realise the problem was with the card, not the websites.
    I was really pissed off that the bank had disabled the card without bothering to notify me. Only discovered that Android has an SMS spam folders several weeks later, and that the bank actually did notify me.

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