So, my tenant damaged the Cook top knob in a 1.5 year old property and the agent sent me a quote for $290 to change them ($120 for the knobs + $170 for labour).
I asked how it was damaged and the agent replied.
Yes, the tenant responded and said that he was cleaning the cook top and a thread form the hand towel got caught and lifted it up.
Then I asked,
Since it is not normal wear and tear but an accidental damage, I would assume the tenant would have to cover the cost right?
The agent replied,
If the tenant decided to dispute this and take it further, it would be classified as fair wear and tear. Unfortunately, we would also not be able to hold the tenant accountable for having all 4 controllers replaced.
I can get 4 knobs and replace them myself. Would cost me around $100. But, I am confused if the Agent's claim is normal. This not some dodgy agent and they take 8.8% cut on the rent. I am worried if the Tenent goes bananas and cause a huge damage on walls or on carpet, I would be in the same situation.