Third-Party
I purchased the Sony A90J during the recent Sony education store sale.
I used cashrewards to track the purchase which was confirmed shortly after with an email.
I've been tracking its process for a while and its been pending for weeks (which always happens anyway).I logged onto my cashrewards account last week to find it declined.
I emailed the asking why, the response I received was:
"Thank you for reaching out to our team regarding your declined cashback with Sony. I hope you're well today.
I have reviewed your Sony transaction within the store's system and I regret to inform you that Sony declined your purchase for cashback. Sony reported that your order was returned or cancelled. The store has confirmed that your purchase was not completed and because of this Cashrewards has not received any payment for this purchase that we can pass on to you.
Please note that you won’t earn Cashback if an order is cancelled, changed or returned. You may review our Cashback tips on the store's page on Cashrewards to ensure Cashback works for you.
Sorry that our team can't provide better news to you on this occasion.
Let us know if you have any additional questions, your support of Cashrewards is greatly appreciated."
Which is completely false!
I have the TV set up in my house.
I responded to cashrewards stating this, I sent them photos of the TV box with the address label from Sony clearing showing - also including photos of the TV set up in the house itself.
Has anyone else experienced this before??
EDIT
Cashrewards responded again, stating:
"Thanks a lot for getting back to us and for confirming this information. I hope you're having a good day today.
Please be advised that I have submitted a transaction query with the store to have the status of your Cashback re-reviewed. Rest assured we are doing everything that we can to obtain commission for your sale so that we can pass cashback on to you.
Any transaction that we query with Sony can take between 30-90 days to resolve as the store needs to ensure the cooling off period has elapsed, your purchase has not been returned or refunded, and that their analytics attribute the sale to Cashrewards.
Please disregard the Estimated Approval time frame listed against this transaction as this does not apply when querying a transaction with a store.
If you have any questions, please let me know. Have a good afternoon."
Mod: Reset the poll which had the question (Has anyone else experienced this before??) as a voting option.
From the Cashrewards Sony Page:
Was going to be denied always as it's specifically ineligible. It seems like the response from CR wasn't correct, but has been denied as it was originally ineligible and denied by Sony.