So my card got replaced after suspicious activity was detected, netflix didn't get paid for and when I go to put in my new card I need a turkish phone number to verify.
Anyone been through this and got a work around?
Cheers, been googling but I trust the advice from ozbargain more for some reason.
the gravy train was always gonna come to an end
the delicious pide train was always gonna come to an end
The Netflix employee moonlighting as a ABC podcaster has caught on.
Any story needs drama, I think the podcaster has found a candidate.
If they are using the mobile number only to send a verification text then there are free online sms services out there. Mind you some of these numbers get blocked after some time or could already have been used with Netflix by someone else.
I have no idea about their service but a quick google found this one.
I'm pretty sure when replacing your card you can add or edit the card in netflix. One of those options needs you to verify. one doesn't. I think Edit is the one to use.
I got caught out initially as well.
Otherwise use an sms service, or pay someone on reddit. or switch back to aus, add the card, switch back to turkey using a gift card and it won't ask for the sms verification
Came across this the other day. Tried both adding and editing the card but still prompts for a phone number. Luckily I have another back up card already on there, but not the one that gets reimbursed by crypto.com. will look into it a bit more but may not be worth messing with it for $7-8/month and CDC won't be reimbursing the cost after Jan 2023.
So probably not worth risking the difference of ~$4/m as they only reimburse up to ~A$20 and ultra HD is $23. Will have to get on the chat once my other card expires I guess.
ps. Edit seems to be for adding a new CCV (in the case of new issued/expired cards)
Start a live chat with Netflix and say you want to update your card details.
A secure form for your details will pop up and away you go - no phone number or VPN needed. I did this a few months ago
A
Ashif
Netflix Customer Service
N
Hello, what can we help you with today?
Netflix • 5:29 PM
I want to update my card details
5:29 PM
N
OK, someone will be with you shortly.
Netflix • 5:29 PM
You are now chatting with: Ashif
A
Welcome to Netflix. I see here that there is a record of multiple attempts to make changes on the account with unsuccessful verification. To keep the account secure, I am unable to make those changes at this time. I apologize for the inconvenience.
Ashif • 5:30 PM
just pop up the box dude
i dont have a phone number
5:30 PM
A
is it asking you to update phone number ?
Ashif • 5:31 PM
It asks me to verify with a phone number and I dont have a phone number, I am just a simple turkish man who likes to stream entertainment without being bothered by pesky phone calls
5:32 PM
A
This is a general verification process for the card all over the world.
Ashif • 5:33 PM
I have no phone
5:33 PM
A
if you wish to use a card to make payment for an online service, you need to verify the card with the phone number.
A
This number has to be added with the bank as well as with the card .
A
If you do not have phone number , you wont be able to use the card to pay Netflix
A
Or some other online streaming service.
A
This is general verification process all over the world by the financial institute.
A
This is not something from Netflix .
Ashif • 5:35 PM
Ashif… I am disappoint. Can you just tell me how stranger things ends then?
Start at episode 3 season 4
Annnnnd go.
5:36 PM
A
I'm sorry, you are disappointed. This is not from Netflix, this is as per the financial law to verify the card.
A
I'm sorry, we wont be able to explain you the story of a show.
Do you already have an Australian number linked to your account?
If not then you'll need to use the Turkish SMS route Websterp posted.
If you DO have a phone number linked already, just ask to update your card details.
I am just a simple turkish man who likes to stream entertainment without being bothered by pesky phone calls
Lmao
ROFL!!
Gave me a good laugh, thank you.
Annnnnd go! Love it!
Haha this made my day even though it wasn't a happy ending
I have seen on reddit, people had success with smsactivate RU service.
I was previously using Macquarie card, but then it expired. Now when I go to update my card, it just wont go forward. Saying there an issue with the payment method.
I'm using NordVPN to connect to Turkey.
I then tried to just resume Netflix in Australia for a while, verified my phone number then cancelled. The payment is still not going forward. I've even tried buying and using Wise Card (formerly TransferWise) after changing my user details in Wise to Turkey as well.
Have no idea what the issue is.
Actually, now it wont let me restart my Aus membership either.
Once it rejects a card, do not try all your cards. I tried to set up Netflix turkey, went through all the steps that someone listed here, new account wouldn't go through, tried all my other cards, no deal. Went back to restart my Aus membership and all the cards I tried were blocked, even the one that was already on file. Live chat couldn't unblock any, and I'm paying with credit I got from the google TV deal.
On another note, that really got me interested in looking into Kodi and real debrid and I'll never pay for another streaming service again
I wish I knew this before. I tried all my and partner's cards. Not sure what's the best course of action in this case.
See if your card works when your month ends. If not you can buy Netflix cards from Amazon or any shop and use it that way I guess. The good thing is that you can buy any value so you can pay off a few months in advance
I don't have a phone number listed on my account a the moment and am signed up via turkey.
Currently using Bankwest credit card which will expire in Feb 2024.
Do you guys think I should add my Australian number or just keep it going like it is and see what happens in 1.5 years time?
Dang, that was annoying. Just had to update my 28degrees old to new card and kept getting the phone number verification. Several netflix chat supports later managed to get one i could hood wink into sending the popup/overlay to enter in details and bypass mobile verification. Nightmare, but worth it.
chat is the way to go, be as innocent as you can, ask like you know nothing, if you try to be OS and directly ask for form, forget about it .. just be nice they will send a form and . done
how? they keep asking for my info and which county my card is in please help what do i do?
Can confirm a polite livechat with Netflix has my card updated and billing in liras
Thankyou!
great to hear! Did they ask any probing questions, like what's your address, or that the card your updating is Australian not Turkish? Anything that would be somewhat tricky to answer in order for them to get your card updated?
how? they keep asking for my info and which county my card is in please help what do i do?
Here's a chat transcript of what I did
VPN Active in Turkey while messaging support.
You: Good morning, I tried updating my payment details because my card details expired but it's coming up with an error
Netflix: Thank you for contacting Netflix Customer service. I have gone through the concern raised by you and I will be glad to assist you, Iet's start with your Netflix email please?
Me: (insert email here)
Netflix: Which country is this card issued from?
You: Australia
Netflix: Are you physically located in Australia as well?
You: I'm in Australia and Turkey different parts of the year
Netflix: You will need a Turkish card here, an Australian card won't work.
You: I was using an Australian card with no issues before it expired, why is it an issue now?
Netflix: Netflix is meant to be used within a household boundary, not outside a country. Due to the difference in the currency, the Australian or any other country's card won't work anymore. You either restart the subscription using an Australian plan and currency or use a Turkish card if you wish to keep the Turkish account.
You: My family don't exclusively live in one country though?
Netflix: It's great that Netflix is working for your family in other countries, but since Netflix is not designed to work in two countries at a time, there's no guarantee how long will this work. Would you like me to send a secured window below to try again?
You: Ok let's try that
Netflix: Alright, here comes the secured window.
Hopefully this gives you an idea of how to approach it!
Just confirm use livechat with Netflix can update your card details.
they only check with your email and full name, no other questions.
have this problem also, can we just use gift cards bought in australia to fund the account?
Did anyone find a way to get around this issue?
My car is expiring in two weeks.
At first, without reading the OZBargain forum, I tried updating the new CC details.
Switched on Hola VPN. Selected Turkey.
Logged on Netflix.
Updated payment info.
My CC number is the same but the expiry dates have changed CCV number so went ahead and added that. Click submit and got the page to add a Turkish phone number.
Cancelled the page.
Read the forum.
Went to Netflix live chat. The agent asked for email and name. Then said “we can see you tried updating your payment details but it didn’t go through. Can you try that again? You will need your Turkish mobile number”.
They sent me this link and it’s the same thing. Update CC details and as soon as I click submit it asks for Turkish mobile number.
Not sure how to go past this issue now? Should I keep trying the live chat again? Looks like they can see the history so would know I have tried it twice already.
Any tips? Thanks.
Update
Noticed something interesting.
I waited for my Netflix account renewal date and expected a message on TV to update cc details.
Instead, Netflix was able to charge my credit card the one stored with expired expiry date and old CCV number.
Wow! Lol. So I was just stressing for nothing and my Netflix Turkish account is all okay.
Context - my current cc expired and I received a new one with updated expiry date and ccv number. I was unable to update my new cc details on Netflix website and via customer service as they wanted a Turkish mobile number.
You can also call and insist to update your credit card over the phone and they'll connect you to an automated system to input your credit card details.
They might say it won't work, but just insist and they'll be surprised to see it went through.
Oh ok. Thanks I’ll try that.
Update
Noticed something interesting.
I waited for my Netflix account renewal date and expected a message on TV to update cc details.
Instead, Netflix was able to charge my credit card the one stored with expired expiry date and old CCV number.
Wow! Lol. So I was just stressing for nothing and my Netflix Turkish account is all okay.
Context - my current cc expired and I received a new one with updated expiry date and ccv number. I was unable to update my new cc details on Netflix website and via customer service as they wanted a Turkish mobile number.
@BuddhaBoy - did this continue to work? i.e. you never had to update the expiry and CVV and billing continued or perhaps they were updated automatically via VISA or Mastercard?
I can report I was able to update my cc details for Turkey with live agent Netflix chat. No questions asked (literally). I used a Turkey VPN just to be sure.
I had to update mine as well today, had trouble with the first agent so just ended the chat and tried again. The second time around I just mentioned that I was getting an SSL error and that I'd had the same problem last time and the only way to update was via a form in the chat and the second one did it without issue.
hey, I used grizzly sms for turkish mobile number verification but you have to top up the account and buy the number according to service for which you want to use to verify.
Thanks for this thread, managed to update after 3rd attempt. First two attempts, they emailed the link to the account billings page. That didn't ask for Turkish mobile but didn't update successfully. Third time, customer service just sent a form in the chat and that did the trick. I was also on vpn third time so not sure if that made the difference
Now seeing this issue with my Netflix account paying via ARS (Argentine Peso). If you wanted to change back to Australia, is the only option to cancel your account and register a new one?
Thanks for the tips about chat… I used the chat and mentioned I had no phone number as I was saving money, and that I use the neighbours internet to watch Netflix. After a few more times asking for phone number, they then let use the form inside the chat.
I have just used the chat to update my payment details successfully within the form the operator sent. The exchange was pain-free and no mention of phone number.
Just thought I'd share my experience as I had to go through this as well with my macquarie debit card expiring
No VPN, just jumped onto chat. Told them I couldn't update my card details due to a web/ssl error, they straight away asked me if I'd like to be sent a form… Done in 3 minutes.
Cheers
They're using phone KYC to stop people from outside of Turkey from using the service.