Choosing Pick up on UberEATS and Requesting to Dine-in Right after Placing The Order, Is This Acceptable?

Lspast1ka on 16/06/2022 - 16:58
Last edited 16/06/2022 - 17:52 by 1 other user

So I was at a Korean restaurant today that I regularly dine at and was about to order when I noticed that they hiked up the dine-in menu prices, upping the price of my favourite dish from $18 to $22 (almost 25% increase).

On a normal day I would've paid no mind to the price hike and ordered anyway, but I remembered ordering delivery from them not too long ago on Ubereats and that it was cheaper on the app. I checked and to my surprise they hadn't hiked up the price for that dish or any others, which gave me the idea to order pick-up on the app and request to the staff to dine-in.

As I was already seated I thought it wouldn't be too much hassle for them to accommodate my request, and asked within a minute of placing the order on the app. However the staff flatly refused and said that pickup orders were for takeaway only, and they wouldn't allow dine-in because I used Ubereats pick-up.

Do you think I have any right to request dine-in if I have already chosen to pick-up on a delivery platform? I've done this at other restaurants when Ubereats had vouchers for choosing pick-up, and restaurant staff were usually more than happy to allow me to dine in instead. Saving dollars in proper OzBargain spirit after all!

Thanks guys!

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Comments

  • toomuchdogfur on 16/06/2022 - 17:01
    +20

    Do you think I have any right to request dine-in if I have already chosen to pick-up on a delivery platform?

    No, you don't have any "right"… you chose pick-up and they accounted for you picking up.

    They may be fine with you choosing to dine in afterwards, or they may not be for any number of reasons (restaurant is full/tables booked/just no). It's their restaurant after all.

  • GG57 on 16/06/2022 - 17:02
    +5

    Seems an excessive request to me. The logistics of this for the provider are enough to refuse, but also the UberEats involvement adds more confusion.

  • bobbified on 16/06/2022 - 17:05
    +24

    No. You order "takeaway", so you takeaway.

    If the dine-in price is more on any normal day, then it's higher for a reason - they have to pay for the space you're dining in and the people to serve you while you sit in the dining room and then wash the dishes after.

    You took the cheaper option without the above service, so that's what you get. The fact that you are ordering off the ubereats app while you're actually in the restaurant is pretty shit too. You doing that has just costed them another 30-35% of the total order.

    What other restaurants do is irrelevant.

  • CodeXD on 16/06/2022 - 17:07
    +13

    You were being unreasonable.

    Restaurants have to pay for customer dine-in, clean table, prepare cutleries, serve food etc and that explains the increase in dine-in prices.

    • [Deactivated] on 16/06/2022 - 17:10
      -4

      restaurant probably doesn't play cleaning staff / wait staff per table, so that would already be factored into the cost of the meal, it's more likely that the takeaway would actually cost them more as they would have to buy those disposable plastic boxes, bags, disposable cutlery etc, which is an additional cost, not factored in to waitstaff pay.

      • CodeXD on 16/06/2022 - 17:13
        +3

        already be factored into the cost of the meal

        It would be factored in if OP was paying for the dine-in price. They wanted to pick up order from delivery service and then eat in the restaurant.

  • [Deactivated] on 16/06/2022 - 17:09
    +5

    Do you think I have any right to request dine-in if I have already chosen to pick-up on a delivery platform? I've done this at other restaurants when Ubereats had vouchers for choosing pick-up, and restaurant staff were usually more than happy to allow me to dine in instead.

    no, i find it a bit weird personally. the other restaurant staff might just have a hard time saying no if the request is put to them politely.

    just order takeaways from now on until they inevitably up the ubereats menu price as well.

  • AndyC1 on 16/06/2022 - 17:36
    +4

    No go.

    Eat in they have to clean plates and cutlery as well as the table cloth if they have any. They have to also offer water in some states. These costs are way more than the plastic containers and Uber eats takes a cut, so they are loosing allot of money if they allow you to eat it compared to take away.

    • Stopback on 16/06/2022 - 19:32
      -3

      The costs are sunk. The plastic containers cost more

      • AndyC1 on 16/06/2022 - 22:37

        I would love to see you run a business. Not all costs a sunk costs.

  • DashCam AKA Rolts on 16/06/2022 - 17:58
    +5

    O.P. entitled much?
    Got to be trolling.

  • mapax on 16/06/2022 - 17:59

    Username checks out?

  • GoldenDragon888 on 16/06/2022 - 19:01
    +1

    Was expecting this to be a HelloPam2019/Screensaver post.

  • Hardlyworkin on 16/06/2022 - 19:12
    +3

    No soup for you!

    • Stopback on 16/06/2022 - 19:32

      Gal bi non

  • Typical16-bitEnjoyer on 16/06/2022 - 19:14
    -1

    Username checks out.

  • c64 on 16/06/2022 - 19:20
    +3

    haven't they just give ubereats a big slice of their profit and now you want to dine in as well?

  • SBOB on 16/06/2022 - 20:19
    +2

    Do you think I have any right to request dine-in

    no.
    Though I think they do have the right to hopefully refuse to serve people that pull stuff like this

    Saving dollars in proper OzBargain spirit after all!

    not if it means being rude or using discounts and then expecting customer service to bend over backwards to accomodate you

  • SF3 on 16/06/2022 - 20:43
    +2

    Wow, people twisting definition for personal entitlement, and stealing ‘OzBargain Spirit’ to try to hide their behaviour is low.

    No

  • [Deactivated] on 16/06/2022 - 21:20
    +3

    There's nothing wrong with saving money, but you shouldn't expect they would be fine with you eating in. It depends on the restaurant of course. Most fast food places won't care, but a dine in experience would.

  • bmerigan on 16/06/2022 - 22:03
    +7

    Wow, that is a sh!tty thing to do. You gave half their profit to someone else, then expect them to provide table service for free.

  • JimmyF on 16/06/2022 - 22:47

    Do you think I have any right to request dine-in if I have already chosen to pick-up on a delivery platform?

    Dine in prices reflect the staffing cost to serve you, clean the table, wash the dishes etc.

    Take away costs don't have these overheads.

    PLUS Ubereats takes 30% cut, so WOW they had been right to refuse you.

  • DashCam AKA Rolts on 17/06/2022 - 13:45

    Think of it like this: at the pub, want a stubby of a particular beer, so head to the bottlo, grab said stubby, then go and drink it in the dining room while eating a meal. How well would that go down? Action, not the beer.

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