I've just received an email from optus which I've attached below.
I've got a contract with Optus till next year January. From my understanding was, that the contract is a two way street. I pay the bills, and they provide the service at the agreed cost during the contract. I've always understood that they can't change the terms until the plan expires.
Anyone got any insight?
Hi _______,
At Optus, we're committed to keeping Australians connected in the moments that matter, while continuing to offer choice and great value.
*We've been investing in our network to roll out Australia's fastest 5G, create innovative Living Network tools that put you in control, provide access to exclusive content, and to enable our new subscription management service, SubHub, that allows you to save on everyday costs like your Netflix subscription.
Our ongoing investment in better and new services, the growing usage of our network, and the widespread cost of inflation also experienced by Optus, means we've made the difficult decision to increase the price of our mobile plans.
From 8 August 2022, the price of your mobile plan will increase by $4 a month to $53/month. We'll also be adding 20GB additional data to your plan to provide more value, increasing your plans data inclusion to 80GB.At this time we know that saving money is important and we have developed a range of options that will help you do this across all of your communication and streaming products and services. Here are 5 ways to save that many of our customers are taking advantage of:
Save on your subscription services
If you bundle your favourite subscriptions on Optus SubHub, you can save up to 10% on each eligible subscription, including your existing Netflix subscription. This could save you over $6 per month if you bundle 6 subscriptions.Save on additional mobile plans
Bring your partner or family onto your account and you can save 25% on additional plan costs. This will save you and your family a minimum of $11.25 per month, per mobile service added.Save on a new 5G device
Get the latest 5G phone at the best price. If you see a better price on a 5G phone, we'll match it with our 5G Phone Price Match Guarantee. We also have a range of device deals to help you save.Save on upfront costs
If you buy a new phone with Optus Pay, you can pay it off over 12, 24 or 36 months, completely interest free. No need to pay the full amount upfront, leaving more money in your pocket when you buy.Save when you travel and roam overseas
If you travel regularly, we've lowered our roaming costs by 50%, and are now only $5/5GB per day if you switch to one of our new Choice Plus subscription plans.
To discuss your options, or to talk through ways you can save, get in touch with our team by messaging us in My Optus app or calling us on 1800 502 375. Or see below for frequently asked questions.
I believe you're on a month to month for the plan but your phone is taken over 12, 24 or 36 months?