Did Cashrewards miss my click through their Notifier?

skd32 on 05/08/2022 - 05:36
Last edited 05/08/2022 - 14:54 by 1 other user

I made a new Apple iPad mini purchase on 24/6/22 after reading this deal about 10% Apple cashback through Cashrewards:
https://www.ozbargain.com.au/node/708411

I clicked through the Cashrewards notifier Chrome extension and made the purchase, and I managed to capture a screenshot right after I paid for the order that shows the Accepted 10% rate on Cashrewards cashback notifier extension on Chrome:

https://imgur.com/a/biL0wdY

However the transaction was not recorded in my Cashrewards click history.

After reaching out to Cashrewards supports, they asked for a copy of the invoice and details of the order and delivery date and time, and I have provided all the required evidence to them, including the screenshot that shows the approved rate at the time of my purchase (10%).

However Cashrewards support came back to me and said that the click was recorded on 23 June and the transaction was made on 24 June. This was a click I made a day before through Cashrewards website (but did not make a purchase), however I clearly made the click again at the day of the purchase on the Chrome browser extension to activate the offer and make sure my Cashrewards notifier shows the correct rate (10%).

Cashrewards support said that the transaction was not valid and should not have been approved, although my Cashrewards notifier was telling me a different thing. They were however willing to approve my purchase for a standard 1.5% cashback as a courtesy:

"I should not have added and approved this transaction to your Cashrewards account as no click was recorded at the time you completed your purchase.

However, since you are a valuable member of Cashrewards, we have decided to approve the transaction and consider the click as a one-time courtesy."

Did anyone have similar experience? Should I not use and trust Cashrewards cashback notifier again as the transactions were not recorded properly?

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Comments

  • Richardc on 05/08/2022 - 05:45
    +1

    That’s why I click the reactive button. Also check your click history.

  • singingwolf on 05/08/2022 - 05:55
    +3

    I see a lot of these CR posts and have bit my tongue. But need to say something.

    CR only get paid if you get paid. If a cash back doesn't track, or is declined, they lose too.

    I think that's important to remember when trying to challenge CR for these things.

    I understand the frustration, and am sure that most users have had at least 1 bad experience with cash back. But at the same time CR at least have been very supportive in my experience at their own cost.

    OK back to biting my tongue….

    • STE on 05/08/2022 - 06:09
      +2

      its just a co-incidence that all my larger cashback purchases never track properly.

      • singingwolf on 05/08/2022 - 06:48

        Just a coincidence…

      • Youfah Mizzum on 05/08/2022 - 09:46
        +1

        its just a co-incidence that all my larger cashback purchases never track properly.

        Me too. Anything over, say around $30 cash back typically never track. Maybe just the odd one. Frustrating when jumping through all the correct hoops, expecting a decent cash back.
        "Oh, sorry Youfah. Merchant isn't honouring it. Or click wasn't tracked. Or you used an external coupon. Or <insert possibly plausible excuse>.

        Most recent one was a large furniture retailer where I made a substantial purchase & cash back was 3% (I think). I paid $2500 for an item so expected cash back of $75. Still going through the claim process.

    • avoidfullprice on 05/08/2022 - 08:20

      We know they only get paid by the merchant if our sales were registered properly, and I'm grateful they reach into their pockets and paid us at times. This is definitely why using CR gives us better experience than SB.

      Maybe one day we dont use cookies to track sales anymore, instead we all use QR code to pay online and scan that code with their app

      • singingwolf on 05/08/2022 - 08:51
        +1

        On the flip side, it is not in the interest of the merchant for the sale to track. So maybe they like the way it is.

        • avoidfullprice on 05/08/2022 - 09:00

          That is such a lose-lose proposition. An act to drive sales up, only to put off people from coming back due to less than ideal experience

          • singingwolf on 05/08/2022 - 09:04

            @avoidfullprice: That's true but most people blame CR, not the retailer. I think they know that. They are at arms length.

  • Muzeeb on 05/08/2022 - 07:55
    +3

    Was the iPad already in your cart?

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