ShopBack - NordVPN Incorrect Tracked Amount

asswipe on 18/08/2022 - 16:42

Hi all,
I purchased NordVPN as a new customer on 20/06/2022 and Shopback is only tracking 20%. I am almost 100% certain that Cashback on that day was 90-95% with Shopback.
Made an enquiry with them and they claim that it wasn't. My question is, is there any way of verifying the % amount on the day. I can't find a post on OZB close enough to that date to support my claim (for me to assure that I'm right and justify drilling them further).

Thanks in advance for any advice/ personal experiences shared.

General Discussion

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ShopBack AU
ShopBack AU
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NordVPN
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Comments

  • dust on 18/08/2022 - 16:47

    What cashback amount did you see on OzBargain for that date?

  • CyberMurning on 18/08/2022 - 17:10
    +1

    "I am almost 100% certain"

    almost is not equal 100%. make up your mind. get a proof

  • Store Repgotyourback @ ShopBack AU on 18/08/2022 - 17:15
    +9

    Hey @asswipe

    I've just had a look on my end and can see we had 20% Cashback on the 20th of June 2022.
    There was an upsize from the 21st - 24th of June 2022, so you missed this upsized rate by a day.

    Cheers,
    GYB

    • AustriaBargain on 18/08/2022 - 17:22

      OP got told 🫢

      • GrueHunter on 18/08/2022 - 17:38
        +11

        Gotta love when you can say "Hey asswipe" to a customer and you're just being polite

  • BigTed on 18/08/2022 - 18:26

    Buddy - if you signed up at any time where you weren't getting 95% cashback you really need to cancel within the full refund window and wait for the deal to come back up again.

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