Samsung TV/Kayo Issue

Lcbettiol on 19/08/2022 - 21:30

Having an issue with my Samsung TV (UA65RU8000WXXY) where when plugged in via Ethernet, I’m unable to steam on Kayo.
I just get an error message saying:
“Video Network Error
Sorry, a network error has occurred.”
Then it lists a UDID, IP address, model of TV plus some firmware details.
Sometimes it might connect and just show a frozen frame of the stream

My router is a Netgear XR500.
Both Router and TV are running their latest software.
My home internet is with More Telecom.

When I connect via wifi it works most of the time, but occasionally I still get the same message.

The Kayo app is notoriously bad on Samsung TV’S, and I’ve read a lot of people complaining about it, but it seems my internet could be an issue here?

Can anyone help me work this out?

Entertainment 65inch Samsung Sport Streaming Streamotion TV UHD TV Video on Demand

Comments

  • Mister-z on 19/08/2022 - 21:42

    I’ve the same issue with my 2019 Samsung. Incidentally running pi-hole makes the issue worse…
    My resolution was to buy an Apple TV.

    • cbettiol on 19/08/2022 - 21:45

      Does the Kayo app have any issues on Apple TV?
      And I’d assume the stream quality is much better too?

      I’ve got a $350 50inch Kogan in my bedroom running Android TV and that is less trouble than this Samsung garbage

      • Mister-z on 19/08/2022 - 22:30

        The Apple TV hasn’t missed a beat. Before that I also used a Xiaomi Mi Box S and it was very reliable as well.

  • slow on 19/08/2022 - 22:56

    I had this issue intermittently for months and even posted about it here. I spent ages stuffing about woth it and then ended up just chromecasting when I wanted to use Kayo. Then suddenly one day it just started working again and has been fine since. The whole time it worked perfectly on my Sony Android TV and tablet so didn't seem to be my Internet. Sorry probably not much help.
    This and other software issues are the reason I will only ever buy Android TV's in future

  • SnowDragon on 20/08/2022 - 09:01

    I hate that TV's come with their manufacturers bloatware and restrictions.

    Just grab a firestick 4k when they are on special and get away from the native os

    • vinnychase on 20/08/2022 - 10:34

      Oh the irony! . manufacturers bloatware == FireStick 4k. Apple TV is the only way to run away from bloatware.

  • solidussnake on 20/08/2022 - 09:43

    Try restoring the tv back to factory, try deleting the app and reinstall it, or turn tv on then hold the power button for 10 seconds until it turns off and you see the Samsung logo this is a soft restart and would fix issues I had with 7/9 apps on my ks8000

  • hodgey on 21/08/2022 - 09:32
    +1

    I had the same issue with the OP. There a plethora of information out there on the issue with numerous fixes, of which none worked for me … until, I switched from mate NBN to Superloop. Issue soled.

    • Crunchie on 24/08/2022 - 15:41

      Same for me, Kayo never worked on my Samsung TV when I was on Opticomm at my old apartment. Moved to a new apartment and signed up with Aussie Broadband, Kayo works perfectly now.

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