McDonald's Misleading Glass Cup Promotion - Possibly Daylight Robbery

Tradiebyday on 28/08/2022 - 07:58
Last edited 29/08/2022 - 16:51 by 2 other users

Hi OzBargainers,

I ordered a meal from the Maccas app and it said I can get a free glass cup. When I went to pick up my order the server said the cup was sold out. I already paid for it and did not receive a Maccas cup and there was nothing they could do. Is this misleading advertising.

There were no signs at the store or on the app saying that the cups were sold out.

I left a feedback and this is there reply below:

"Thank you for taking the time to share your feedback regarding your experience at our McDonalds Restaurant. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the glasses being sold out

We will take your comments into consideration to make changes to improve our store experience. We hope you will visit us again in the future.

If I may be of assistance, please contact me below."

Is this a misleading promotion. Thoughts?

Food & Grocery

Related Stores

McDonald's
McDonald's

Comments

  • amygirl on 28/08/2022 - 21:31
    +1

    i had a quarter pounder meal earlier today with the family box . i tried to get a glass cup but they wouldn't give me one. i found a hair in my burger though.

    • Rayzorback on 29/08/2022 - 10:19

      Hopefully not a short n curly

      • amygirl on 29/08/2022 - 10:46

        was a long one!

  • DiscoJango on 28/08/2022 - 21:38
    +1

    the glasses are a bit meh, not a fan of the short n stubby

    i like the medium tall regular coke ones

  • kev88au on 28/08/2022 - 23:31
    +2

    Things can run out, that doesn’t make it misleading advertising. That said. When a company offers something under promotion, they do need to make sure they have sufficient stock to meet expected demand.

    That could be based on previous quarter pounder sales or something. But provided they have some way to explain why they didn’t expect such high demand, they’re in the clear.

  • whitepuma on 29/08/2022 - 07:47

    usually in the fine print somewhere they say "whilst stock lasts" in this case, the stock didn't last. So it isn't false advertising….that being said, i'm sure if then and there at the maccas if you werent happy with the situation AND didn't eat the meal, they would have given you a refund if you asked for it…..if you did eat the meal then sorry you don't really have a leg to stand on.

  • 82norm on 29/08/2022 - 08:19
    +1

    I’d be arranging lawyers by now.

    • Lunatic on 30/08/2022 - 19:02

      This is a personal matter, it is a thing of honour and principle , lawyers will not cut it. The only resolution can be to declare a vendetta! The (McDonalds) cup of vengeance can only be filled with blood

  • YBAF Pilot on 29/08/2022 - 08:31

    If you get your panties in a twist about something as trivial as that, then you might be in for a rude shock!

  • gromit on 29/08/2022 - 08:40

    I thought all these offers had a "while stocks last" they usually even include it in the ads.

  • [Deactivated] on 29/08/2022 - 09:01

    The last two cups I got from maccas had a round base and couldn’t even stand upright. They were also very thin glass. Probably the worst quality product I’ve ever seen.

    Compared to the 90’s maccas cup which is still going strong after 25 years

  • AwesomeAndrew on 29/08/2022 - 09:27
    -1

    I agree it's misleading, because when ordering in the app it suggests the maccas glass comes with the meal and is a part of the meal. Similar to if you order a regular McDonalds meal and the fries ran out, you should be entitled to a refund.

  • xfiledavid on 29/08/2022 - 10:05
    +3

    still waiting on my court case outcome when they didn't fill my drink to the top.!

  • 2esc on 29/08/2022 - 10:08

    A company that size should have the capability to update the app quickly if something is unavailable. It may be just a glass but it can influence a purchase decision.

  • Seraphin7 on 29/08/2022 - 10:26

    McCompensationz

  • Herbse on 29/08/2022 - 11:03

    Sue them.

    • Tradiebyday on 29/08/2022 - 21:29
      -2

      I just want my cup for my kiddies

  • DingoBlue on 29/08/2022 - 11:23

    Lindgren J said the following in relation to the use of “free” in this instance (at 228):

    “Any respect in which goods or services offered as “free” may not be free should be prominently and clearly spelled out so that the magnetism of the word “free” is appropriately qualified. […]"

  • humdingaling on 29/08/2022 - 11:35

    also orders happy meal but didn't make him happy…….

    • Tradiebyday on 29/08/2022 - 21:32

      I didn't order a big mac, I ordered a quarter pounder. Big mac doesn't give you a free cup

  • Jhonka on 29/08/2022 - 12:37

    Send them angry emails: [email protected]

    • Tradiebyday on 29/08/2022 - 21:13

      I did they replied above

  • Drakesy on 29/08/2022 - 13:26

    Pick your battles

  • echelon6 on 29/08/2022 - 14:14
    +2

    I ordered a quarter pounder and didn't evne know about the promo. The girl gave me a glass and I was so grateful. Maybe karma gave me your glass haha

    • OZKap on 29/08/2022 - 17:32

      OP is receiving legal advice on how to sue you for your cup right now.

  • jacross on 29/08/2022 - 15:40
    +1

    I empathise with your plight OP but they will include somewhere in the terms and conditions something like 'subject to availability'.

    It's not daylight robbery. It's an annoying but unavoidable thing. If they didn't offer something in the way of a make good in their response I would push for that.

  • pformag on 29/08/2022 - 16:12

    Slap me thrice, this is crazy

    • Tradiebyday on 29/08/2022 - 23:32

      The missing cup was a fourth slap in the face, it was crazy

  • zombrex on 29/08/2022 - 17:48

    Op you're in the right.
    They could easily have the app not show the promotion if they are out of cups.
    The truth is they want you to buy and say there are none are left afterwards.

    • Tradiebyday on 29/08/2022 - 21:12
      +1

      Yep they could have easily did that and not cheat people to only find out when they pick up there order that there is no cup

  • RolandWaites on 29/08/2022 - 18:37
    +2

    Mister Simpson, this is the most blatant case of fraudulent advertising since my suit against the film The Neverending Story.

  • berry580 on 29/08/2022 - 19:08
    +1

    Should have asked for a refund then.
    The purchase should have included the glass but is "out of stock". Shouldn't have made it your problem

    • Tradiebyday on 29/08/2022 - 23:31
      -1

      It was my problem. They said they couldn't do anything about it. The receipt said maccas cup, it was missing

  • LeonC on 29/08/2022 - 19:47
    +1

    Reminds me of

    https://youtu.be/NL_pRiXov7Q

  • Willy Beamish on 29/08/2022 - 20:19

    Cheap glass you will break within a week anyway, consider it an inconvenience avoided.

    • Tradiebyday on 29/08/2022 - 21:30

      I'm still using the spinning maccas cup today. Thinking of passing it on to the next gen

      • Willy Beamish on 30/08/2022 - 13:33

        I still have an old mcdonalds australia batman glass from the mid 90s or something, quality doesnt compare these days.

  • Donaldhump on 29/08/2022 - 21:12

    Serious, I threw mine straight in the bin w by ynwoukd seriously care for these

    • Willy Beamish on 29/08/2022 - 21:26
      +1

      agree with that last bit
      " w by ynwoukd seriously care for these"

      • Donaldhump on 30/08/2022 - 08:58

        yeh thats what 12 JD cans does,

        w by ynwoukd = why would you

  • Obkay on 29/08/2022 - 21:18

    Everyday is a new surprise with this website.

  • tabitha731 on 29/08/2022 - 21:47

    Are you seriously upset u didnt get the free glass with ur meal? Its just another item to clutter you kit hen shelf, or your parent’s kitchen cabinet (given only a child would be this upset over a promotional drinking glass)

    • Tradiebyday on 29/08/2022 - 23:30

      Kid wants a glass cup. Just trying to satisfy family.

      • Dreamcast on 31/08/2022 - 12:35

        McParenting

  • Godric on 29/08/2022 - 22:20
    +1

    I got the glass and i didn't even know it was a thing, i feel lucky now thanks OP

    • Tradiebyday on 29/08/2022 - 23:29

      Consider yourself on of the few lucky ones. They are limited stock like aldi sales.

      • sss333 on 30/08/2022 - 07:42

        Checking stores near me on the app they have the glass available to purchase separately, not sold out yet unless they haven't updated the listing yet.

  • archieduh on 29/08/2022 - 22:53
    +1

    I think you should tweet this tagging maccas. They should give you a free coupon of something instead. Hungry jacks did for me.

    • Tradiebyday on 29/08/2022 - 23:28

      Thanks that's very helpful advice, appreciated. It has been tweeted.

      • archieduh on 30/08/2022 - 00:04
        -2

        I am surprised at "Oh it's just a glass".
        It's a collectible. There's a difference. And wasn't this OzB - so what it's just a glass.

      • greatlamp on 30/08/2022 - 06:44
        -2

        Add Hungry Jacks tag to the Tweet

        Don't forget to mention they did nothing after you emailed them. You aren't "unsatisfied with the glasses being sold out", you are unsatisfied with the glasses not being supplied when you were supposed to receive your order, after you already paid and waited for it.

        Sold out means it's not part of the sale

  • MetaLaugher on 30/08/2022 - 09:46

    I'm here for you OP. It's all going to be OK.

  • parcus on 30/08/2022 - 10:29
    +1

    Had the opposite for me, ordered the quarter pounder meal and didn't realise they already put the glass in the bag so when I walked over to pick it up I asked the staff member about the glasses and they gave me another one in hand - matching pair!

    • WaterMark on 30/08/2022 - 10:37

      Imagine that you coincidently got the final glass and OP was the next customer at the same store….hey OP I found your daylight robber lol

  • Topdog on 30/08/2022 - 10:57
    +1

    i ordered a cup on uber eats, paid $4 bucks for it separately, never came, never got a refund! so last time Maccas will be ordered for delivery me thinks, I know its only $4 buck but Maccas have enough to not stuff up or refund.

  • Sumiko on 30/08/2022 - 11:08
    +2

    Hey I've working in advertising for many years.
    Australia has some pretty strict rules to comply with ACC.
    You can't mislead the customer. Even having terms and conditions doesn't always cover you.
    The advert needs to be clear and show the offer is while stocks last.
    If you think its not clear enough you can can form a complaint with ACC.
    They hand out massive fines to businesses all the time for misleading customers.

    https://www.accc.gov.au/accc-book/printer-friendly/29527

    • Tradiebyday on 31/08/2022 - 17:18
      +2

      Thank you, this is what I was thinking. The advert was not clear. Much appreciated

  • tonka on 30/08/2022 - 11:17

    I ordered a meal deal from them once, a product was out of stock and they offered me a substitute item I didn't want, so said I'd just get a refund, I got screamed at and threatened with police.
    But I really wish these stores would stop taking orders for items they don't have. It's especially annoying when it's the one item you wanted that you don't get but you're stuck paying for the crap it's packaged up with.

    • Tradiebyday on 31/08/2022 - 17:19

      Yep. They should not take orders for things they don't have. Completely agree

  • stumo on 30/08/2022 - 11:44
    +1

    Tradie By Day complaining about daylight robbery lol.

  • ajm07 on 30/08/2022 - 11:47

    The app implicitly suggests there is stock available by way of being able to add it to your order. The 'while stocks last' message occurs much earlier on the promotional section of the app.

    So I agree. I'm real angry now. I need some stress leave because of this.

  • Homr on 30/08/2022 - 11:48
    +1

    bikies

  • cjdacka on 30/08/2022 - 12:49
    +1

    I found one that someone left on a table at Maccas in Lilydale lol. You couldn't even get one and now complaining that it's false advertising?

    McEntitled

  • TheLargestPineapple on 30/08/2022 - 13:14

    What bothered me was not that I didn't get a free cup as part of this promotion (who cares, it's a cup I'll never use), but the fact that the MyMaccas app wouldn't allow you to apply any discounts to the Quarter Pounder meals because this promotion was going.

    I would rather have my discount with no cup, than forcing me to pay full price with the promise of a cup that they don't provide.

  • BlueberryOrangeJuice on 30/08/2022 - 13:17

    I think Novafm was doing a segment on ‘first world problems’. Give them a call and share! 😂

  • smartazz104 on 30/08/2022 - 14:15
    +1

    It's a bloody outrage it is.

  • [Deactivated] on 30/08/2022 - 15:56
    -2

    I hate those what a load of landfill. I got 4 last week when I ordered for the family and we had fun smashing them. Such a satisfying noise.

  • jakka on 30/08/2022 - 20:09

    I ordered one meal today and was given 6 cups. 3 when I paid and 3 when I collected the food, not sure why. It either some stores got too many or just aren’t as busy as others, so now trying to clear them.

    • Tradiebyday on 31/08/2022 - 00:00
      +1

      Location please dm

  • SamwiseM on 31/08/2022 - 10:50

    I went through the drive through yesterday and they gave me a box of 3. Was I only supposed to get 1? I wasn't even aware of the promotion.

    • Tradiebyday on 31/08/2022 - 17:20
      -1

      After this post they are handing it out free willly

  • SpaceNinja on 01/09/2022 - 01:50

    I am pretty sure you could have asked for refund while collecting.

  • curtturtle on 01/09/2022 - 08:41

    Dude you are complaining about a 2c piece of crap glass that you get for free with a $15 meal of dog food.

    Take your $15 to kmart and buy a 12 pack of glasses and get a yummy sammich from a local bakery.

  • ameno on 01/09/2022 - 09:49

    I too fell for this scam.

    Although I would have thrown it straight in the bin upon arriving back home.

  • franco cozzo on 06/09/2022 - 05:08

    POSSIBLY DAYLIGHT ROBBERY!

    love the drama of the title ….over a cup

    • kerfuffle on 06/09/2022 - 06:02
      +1

      Of course you would:

      7-Eleven Caught in The Act! Blatant Evidence of Online Representitives Lying for Profit!

      • franco cozzo on 06/09/2022 - 06:04
        -1

        that was a thread about slurpees increasing in price above $1….did you miss the very obvious & apparent sarcasm??? lol

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