McDonald's Misleading Glass Cup Promotion - Possibly Daylight Robbery

Tradiebyday on 28/08/2022 - 07:58
Last edited 29/08/2022 - 16:51 by 2 other users

Hi OzBargainers,

I ordered a meal from the Maccas app and it said I can get a free glass cup. When I went to pick up my order the server said the cup was sold out. I already paid for it and did not receive a Maccas cup and there was nothing they could do. Is this misleading advertising.

There were no signs at the store or on the app saying that the cups were sold out.

I left a feedback and this is there reply below:

"Thank you for taking the time to share your feedback regarding your experience at our McDonalds Restaurant. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the glasses being sold out

We will take your comments into consideration to make changes to improve our store experience. We hope you will visit us again in the future.

If I may be of assistance, please contact me below."

Is this a misleading promotion. Thoughts?

Food & Grocery

Related Stores

McDonald's
McDonald's

Comments

  • CrazyBargainCatcher on 28/08/2022 - 08:03
    +55

    OP, it’s just a glass, relax. That being said did you ask for a glass when you submitted feedback?

    • Tradiebyday on 28/08/2022 - 08:24
      +3

      Yes

      • peterash on 29/08/2022 - 12:20
        +13

        everything will be ok

        • bdl on 29/08/2022 - 14:26
          +4

          I'll raise a glass to that!

        • senor cogswallop on 29/08/2022 - 20:58
          +32

          Optimists see the glass as half full.
          Pessimists see the glass as half empty.
          OP sees no glass at all.

      • HealthHazard on 30/08/2022 - 16:26
        +1

        I didn't even ask for one and they gave me 2

      • SillySorjai on 31/08/2022 - 13:02

        They should have offered you their normal paper cup as recompense/substitute.

      • idonotknowwhy on 01/09/2022 - 07:17

        If they don't give you one, you can legit make a credit card charge back, and you will win.

        I did this when a Cafe gave me the wrong kind of coffees to take away and 1 month later I had the $9 returned to me.

        In your case, the advertised goods weren't received. You wouldn't have bought the meal without the glass.

        • gimme on 01/09/2022 - 08:54

          Name checks out

    • watwatwat on 29/08/2022 - 18:38
      +9

      He should have negotiated a free menu item at the time to compensate for lack of glass.

      OP, you sound like you have lots of free time. Start a credit card chargeback.

      • CrazyBargainCatcher on 29/08/2022 - 18:41
        +1

        Of course he has free time, works an hour and gets paid the yearly wage of a doctor

        • Tradiebyday on 29/08/2022 - 21:37

          I wish I was paid that much, I wouldn't have to collect these free cups

          • ausdday on 30/08/2022 - 13:47
            -1

            @Tradiebyday: I saw Maccas Coke glasses in local Salvos. Maybe try bin diving middle of the night before they enter the salvos store?

  • SnowDragon on 28/08/2022 - 08:09
    +3

    They usually start handing the ones they didn't sell for free after the promotion period.

    Maybe you'll get one then.

    • SausagesPizza on 28/08/2022 - 08:15

      I got mine with a BBQ Angus Meal last time. I never really know if the promo is going on, but I'm not a big fan of quarter pounder. Does it allow you to customize it out of the burger and replace the patties?

      • SnowDragon on 28/08/2022 - 08:57
        +1

        You can customise anything if you want. You could completely remove everything in a cheeseburger and add everything in a big Mac - but it'll cost you a fair bit more than just ordering a big Mac.

        • Pinchy on 28/08/2022 - 19:15
          -1

          On the app? No you can’t lol

          • SnowDragon on 28/08/2022 - 20:13
            +1

            @Pinchy: Well the app is limited unfortunately, but Maccas POS will let you do it.

            "Can I get uuuuhhhh a cheese burger, but without the ketchup, mustard and bun, and can you add a big mac bun, big mac sauce, add one pickle, add one 10:1 patty and also lettuce please?"

          • ChickenTalon on 28/08/2022 - 23:14
            +1

            @Pinchy: Yes. You can. There is an app hack to order individual items.

            https://www.ozbargain.com.au/comment/11320787/redir

    • Tradiebyday on 28/08/2022 - 08:24
      -8

      Yeah I hope so. I actually dint even want to eat maccas. Only did for the cup.

      • SnowDragon on 28/08/2022 - 08:55
        +10

        You can just pay $4 for the glass without any food involved.

      • chrunchy on 28/08/2022 - 20:26
        +44

        Might I suggest you give Kmart a try next time you're in the market for some new glassware.

      • Blitz001 on 29/08/2022 - 10:29
        +3

        Couldn’t ask them to cancel the order and get refunded?

  • MrThing on 28/08/2022 - 08:09
    -1

    brah the glass is FREE… get over it, buy another dbl qtr meal

    and believe it or not karen / ken, things do go out of stock.

    and they weren't "sold out" as the cup is free

    • AustriaBargain on 28/08/2022 - 19:01
      +30

      It's not exactly free if you have to buy a quarter pounder meal to get it.

      • Brian McGee on 28/08/2022 - 20:10
        +1

        But if the glass is $4 with no burger purchase then it is free if the burger isn’t $4 more than standard.

        • AustriaBargain on 28/08/2022 - 20:19
          +3

          If the glass is 100% free then why would McDonald's bother with this promotion at all, they are paying to warehouse these cups, paying rent to keep them in the store, they had to adjust their ordering system to include the option, train staff on where to put the glass in the bags, millions in advertising the glass too. Seems like a big waste of time if it doesn't bring in any new orders at all because it is 100% free and 100% of Quarter Pounder meal orders would have been ordered anyway.

          • Mr Haj on 30/08/2022 - 09:20
            +1

            @AustriaBargain: I've certainly gone to Maccas, HJs, 7-11 specifically for promo items. They wouldn't have promos if it didn't get more people in the door. You think they give out hundreds of thousands of dollars worth of gifts for the Monopoly promo just out of the kindness of their hearts?

        • trapper on 28/08/2022 - 20:45
          +11

          It's not 'free' unless you can just walk in and just grab one with no purchase required.

          • Brian McGee on 28/08/2022 - 21:03
            +1

            @trapper: It’s a gift with purchase while stocks last, happy?
            Do you have to pay any more for the burger than it’s regular price? If not then it is regarded as ‘free’.

            • trapper on 29/08/2022 - 10:46
              +2

              @Brian McGee: It's not a gift if you have to pay. It's an incentive to encourage extra sales.

              Do you have to pay any more for the burger than it’s regular price

              Imagine if the 'gift' was a 25% discount, and then you got charged full price anyway.

              • lancesta on 31/08/2022 - 09:25

                @trapper: I agree with all of this. Maybe they should call it an inclusion? Or like what word can they use. The ACCC has mostly left it alone

            • AustriaBargain on 31/08/2022 - 20:21

              @Brian McGee: I'd argue the quarter pounder meal does require you to pay more than what should be the regular price.

      • akashra on 29/08/2022 - 08:49
        +3

        It's a promotion to sell that item. If you're promoting something as part of a package to entice you to buy that item and then yank it away after payment, that's deceptive - the person may have ordered something else if it had not been offered.

        • Deridas on 29/08/2022 - 10:34
          +5

          Yep, that's right. I'd feel a bit cheated too if the free glass influenced my decision to buy a Quarter Pounder meal.

          Although normally if the glass really did influence my decision and when I get the meal the glass was "sold out", then I just calmly ask for a refund as the contract of sale from their end has not been met. Still would feel annoyed though having to walk all the way into Macca's and no exchange of money to food. However, it's unlikely you can call that "Daylight Robbery", as "Robbery would imply they forcefully took something from you.

          Technically it's not "misleading" as they always say "while stocks last".

          Just my two cents .

          TLDR - I'll be annoyed as it was "Sold Out", but not "Misleading" or "Daylight Robbery".

          • trapper on 29/08/2022 - 10:49
            +2

            @Deridas: I'd feel similar if I ordered the meal deal and then received no fries with it - as they were 'sold out'.

            • jerrus on 30/08/2022 - 22:32

              @trapper: not really the same, you are paying for the fries they aren't just throwing them in as an extra.

              • AustriaBargain on 31/08/2022 - 20:23
                +1

                @jerrus: When you order the meal you have to choose the option of including the glass, on Uber Eats anyway. They don't just give everyone who orders a quarter pounder meal a free glass automatically. You choose it as an option and then you get to be disappointed when your order arrives with no glass. If you choose the default "no" option for the glass then you will be getting what you paid for when the order arrives with no glass.

  • Muzeeb on 28/08/2022 - 08:12
    +48

    McEntitled

  • SF3 on 28/08/2022 - 08:16
    +6

    You didn’t pay more for your meal and it was free.

    Whilst stocks last?

    You should have asked if they had any before deciding on purchasing the meal…

    • Tradiebyday on 28/08/2022 - 08:22
      +6

      I ordered through the app, it said glass cup on the receipt

      • cookie2 on 28/08/2022 - 17:03
        +1

        If it said it on the receipt and there was no indication at time of purchase that the free item was dependent on whether it was sold out or not, then I'd say bait advertising. If it said something like "while stocks last" or similar, then not.

        • velcrochicken on 30/08/2022 - 10:42
          +1

          If they are still actively advertising the product when you place the order not sure how while stocks lasts cover them. The advertising is indicating its still available..

          • lancesta on 31/08/2022 - 09:27
            +1

            @velcrochicken: Like surely they have enough money to allow a store to say they're out of stock of a promotional item.

            Definitely misleading and deceptive in my opinion

  • FocusRider on 28/08/2022 - 08:20
    +18

    McKaren

  • randomusername2017 on 28/08/2022 - 08:25
    +34

    Daylight Robbery

    Username checks out

    • Tradiebyday on 28/08/2022 - 08:28
      -8

      McConfusion

    • avoidfullprice on 28/08/2022 - 08:53
      +12

      1 hour McCallOut fee for a 5mins McJobbie

      • randomusername2017 on 28/08/2022 - 09:03
        +4

        McJobbie

        Free thickshake…

        • Brian McGee on 28/08/2022 - 20:12

          Chocolate soft serve ( only if the machine’s working)

  • morse on 28/08/2022 - 08:29
    +5

    Daylight robbery is a bit of an exaggeration, but I’d say in general none of these maccas promos are worth making a purchasing choice over. If you really want the item I’d ask in store before placing the order.

    • Tradiebyday on 28/08/2022 - 08:30
      +3

      Yeah, great advice. It's just that my kid wanted the glass cup soo much and I was sad to disappoint. I will do this next time. Life lessons :)

      • morse on 28/08/2022 - 08:33

        Ah yes, these things are a trap with kids. I’m lucky my kid is too young to really know what promo is on at the time. The happy meal toys very often not the one advertised. Marketplace often has people selling the promo items cheap.

      • brendanm on 28/08/2022 - 10:11
        +1

        Good lesson for the kid that life isn't fair, and material possessions, especially from McDonald's, aren't the be all and end all of happiness.

    • Transient on 28/08/2022 - 10:28
      +1

      Yes, I remember a free Coke glass promotion a few years a go. I had to go to a few stores before I found the colour I wanted as it had sold out.

  • CodeXD on 28/08/2022 - 08:35
    +1

    Next time ask if they have the glass cup before ordering.

    I do the same when they have promos like this. I remember calling them up when pokemon cards were in happy meal. Or when Szechuan sauce was re-released earlier this year.

    • cookie2 on 28/08/2022 - 17:04

      Agree but not sure you can do this through online ordering.

      • CodeXD on 28/08/2022 - 17:06
        +1

        Call them up before ordering.

  • sss333 on 28/08/2022 - 08:36

    Maybe @Savas can help

    • GnarlyKnuckles on 01/09/2022 - 00:55

      Who is this mystical 'Savas' dude of whom you speak?

  • avoidfullprice on 28/08/2022 - 08:51
    +2

    Is this misleading advertising.

    No. This is why they day while stock last.

    Is like going to woolies and they don't have ooshie for you.

    • djones145 on 28/08/2022 - 08:53
      +1

      I would get a unnamed solicitor to help

      • avoidfullprice on 28/08/2022 - 08:56
        +2

        Then sue (mod removed name do not check revision ) said solicitor after getting no services for 5k

  • Hardlyworkin on 28/08/2022 - 09:00

    At least we won't see on the news some poor Macas employee getting glassed by a disgruntled customer!

  • prisonmike on 28/08/2022 - 09:33

    Daytime robbery would be when you ordered the glass cup from
    Maccas and they just gave you the free meal with it but not the glass cup you ordered in the first place. That would be a wasted meal that you could fed someone.

  • GrueHunter on 28/08/2022 - 09:59
    +15

    As if OzB would be as generous in similar situations

    "Buy car, get free sun roof (while stocks last)"
    "Here's my money"
    "And here's a receipt showing your car and your free sun roof, which doubtless informed your decision to buy this car"
    "And now I'm here to pick it up"
    "Here's your car"
    "Where's my sun roof"
    "Yeah sold out. It's all cool though, it was free so you're not missing out on anything and this definitely wasn't a form of bait advertising"

    • morse on 28/08/2022 - 10:47
      +3

      If the free sun roof was listed as ‘whilst stocks last’ you’d probably check it was in stock before ordering though. Not saying I’m not on OPs side, and yes it’s bait advertising, but it’s kind of a known thing to see if it’s available. Online and confirmed on receipt probably does count though. I’m a little surprised that maccas didn’t send a free glass just for PR.

    • smartazz104 on 28/08/2022 - 22:59

      Yeah car options are not the same as a McDonalds glass.

    • OZKap on 29/08/2022 - 17:31
      -1

      Absolutely correct, purchasing a car is equivalent to purchasing a <$10 fast food meal.

  • clarebear on 28/08/2022 - 10:00
    +6

    All freebies are while stocks last, you missed out and now you move on.

  • pegaxs on 28/08/2022 - 10:07
    +3

    Have you considered suing them for breach of contract?

    Of all the petty shit to get bent out of shape over…

    • SF3 on 28/08/2022 - 10:12
      +1

      Insert <gollum my precious.gif>

    • pharkurnell on 28/08/2022 - 10:56
      +1

      Wonder if Dennis Denito would dare take it on… ?

  • pharkurnell on 28/08/2022 - 10:55
    +1

    First world problems….

  • sys2061 on 28/08/2022 - 10:59
    +1

    Bikies…

  • Almost Banned on 28/08/2022 - 11:44
    +2

    When the Creme Brulee McFlurry came out I kept checking the app and they kept telling me there were none at my local stores.
    So I didn't buy one.
    If you ordered a meal at a specific store and the app told you it came with a free glass, that's what you should get.

  • tallkid123 on 28/08/2022 - 12:03
    -1

    Those glasses are shit anyway and way too small for drinking out of.

  • Wiadro on 28/08/2022 - 12:16
    -1

    all my previous maccas glasses cracked or broke really easily, not even worth the cost of the meal

  • MrThing on 28/08/2022 - 13:15
    +1

    If OPs choice in meal was due to the cup, then maccers marketing has slam dunked in its goal

    OP bought a more expensive meal in the hope of a free cup, no cup, still bought the expensive meal.

    hats off to maccers

  • Empharand on 28/08/2022 - 13:17
    +6

    Isn't there always a disclaimer with that promotion that it's while stocks last?

    • FLICKIT on 28/08/2022 - 18:30
      +1

      yep, Section 31 of the T&C's
      All promotional items are subject to availability.
      https://mcdonalds.com.au/terms-and-conditions

      • shutuptakemymoney101 on 28/08/2022 - 19:37
        +1

        Perhaps MacDonald's should think about withdrawing the offer for sale from the restaurants that have no stock or a link to a stock watch page?

        Not really fair to the customer to continue selling a product with an included promotion if they know already they can't provide it instead falling back onto the weasel words "While Stocks Last".

        • I like freestuff on 30/08/2022 - 07:38
          +1

          Would be extremely surprised if they even kept tally of the cups in stock at each store. The 14 year olds on the counter would just hand them over to anyone that asked for one and the numbers would be way out of whack.

          • shutuptakemymoney101 on 30/08/2022 - 17:35

            @I like freestuff: If they can't keep track of their glass inventory it makes me wonder how they keep track of their hamburger patties, onions, lettuce heads etc they must be running out of stock to make hamburgers unexpectedly all the time?

  • bdl on 28/08/2022 - 15:45
    +2

    No cups here, Chopper. Here, no cups.

  • Ghost47 on 28/08/2022 - 17:07

    This is why you always call the store first to see if there's stock.

  • pharkurnell on 28/08/2022 - 17:56

    While your suing them, go for no burger, chips, drinks, have looked like the ones in ads or on the wall - EVER. thats false advertising….

  • Adz81 on 28/08/2022 - 18:06
    +1

    McDramatize much?
    McGetagrip.
    (profanity).

  • capslock on 28/08/2022 - 19:11

    What a shame. I just collected my free glass. It's not bad.

  • CalmLemons on 28/08/2022 - 19:21

    Yeah, got 3.

    This is definitely a sh**post.

  • Richardc on 28/08/2022 - 20:09
    +1

    I ask for 2 happy meal toys as replacement.

  • randomusername2017 on 28/08/2022 - 20:09

    Sure hope this guy isn't on gumtree or fbm…

    100% scam rate by the corporations

  • Dr Techno on 28/08/2022 - 20:10

    Memento Mori

  • SoapyWooder on 28/08/2022 - 20:53

    Lol, should've asked before paying

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