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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
Jealous C
As "Equator Tree" explained, I asked the sales chat dude to requote my order for a delivery address update and then he processed a new order through the chat and its at confirmed, money came straight out.
Hey, welcome to the club!
Should we all chat with them now to requote it xD
Chat Transcript:
( 7m 50s ) Dell Advisor - ***: Hi Thunder-Wombat
( 8m 3s ) Thunder-Wombat: Hi ***, I hope youre well
( 8m 8s ) Thunder-Wombat: Was hoping you could please assist me. I am hoping to update my address on order AU2008-************
( 8m 22s ) Thunder-Wombat: Was hoping you could assist with reissuing the order or something so I can update the address?
( 8m 24s ) Dell Advisor - ***: Sure
( 8m 29s ) Dell Advisor - ***: Please allow me few minutes
( 9m 53s ) Thunder-Wombat: Thanks ***
( 11m 43s ) Dell Advisor - ***: Thank you for staying connected
( 12m 4s ) Dell Advisor - ***: I have emailed you a quote Thunder-Wombat . Could you please review and let me know if all the details are correct so that we can reprocess it
Did you actually change the address???
Address amend army on the way
Chats not available
Long queue maybe
@Thunder-Wombat: its past 6PM so they're not allowing anymore queues, it will just say closed over the phone and says no one available for chat
@Thunder-Wombat: Only on Messenger that stays open until 11.30PM… The Dell page chat is closed already…
@meong: Sales chat
You will get this message "Unfortunately, there are no agents available right now. Please visit Contact Page for available hours, and other options to contact us." But keep trying and you will get someone, same message i got earlier and just kept trying till i got someone
@Thunder-Wombat: Hello again,
I have managed to get in by selecting "Business" instead and got a Sales Assistance immediately.
I have followed through similar script above for checking my address and nothing was changed in the end but managed to get the order re-issued, paid immediately, and now showing as "Confirmed" with ETA 20th of September 2022
@rhyso: Potentially, but if I was lucky enough to get it. I want all fellow ozbargainers to get it so gotta share and run the gaunlet that it still might fail
@rhyso: yeah don't even bother trying the chat thing. its closed now. they will still need to make a decision on monday re. everyones orders that havent been confirmed
Got through to the chat, ask them to change the address, then a lady from Dell Sydney called through telling me can't be done as a decision is still yet to be made whether to honor this or not.
I got through to the chat and then got a call and the guy told me the order never actually went through since there was a system error and that it'll be cancelled
@Slothalicious: I told him that some orders had been confirmed and he said all of them would be cancelled lol.
My order just moved from confirmed to production
My order just moved to delivered.
Will they pull a Lenovo and ship :O
Is there any possibility that order can be cancelled even if you got order confirmed?
Yup
Chances get better as it progresses but you're not home free until it's at your doorstep
As long as a product is not in transit they can cancel.
Are we reallllly gonna have to wait till monday to get confirmations D:
Would a GeForce GT 1030 run this @ 144hz?
No, but you can use the money you saved buy a new GPU haha
Yes. Minesweeper.
I don't mean for any solid gaming. Just productivity. My 1030 is running my optiplex currently 1440p @144hz on a 27 LG Ultragear
If you mean productivity like Microsoft Office apps, why do you need 144Hz anyway? Standard 60Hz is all you need.
GT 1030 DVI Max Resolution : 1920x1200 , HDMI Max Resolution:4096x2160 , and this Monitor 3840 x 1600 (DisplayPort: 144 Hz, HDMI: 85 Hz)
So in my opinion for everyday office works it will work but you'll need a HDMI to Displayport cable to get 144 Hz , because through HDMI to HDMI you'll get 85 Hz.
Game Over
Just got a call from the Dell representative saying they had a system glitch this morning and they received about 360+ orders and all the orders will be cancelled even the status is shown confirmed
Nooooooooo, Don't tell us
You shut your mouth!
Lmao, you can call them yourself to find out. None of the orders will be processed, that's exactly what the guy told me on the phone
Don't let anyone say "NO" to you when they have no authority to say "YES"
Thanks. I can now sleep tonight.
For those who don't believe. You can contact them thought online chat until 11:30pm, pick business products instead of home.
yes, this worked for me and managed to get this to "Confirmed" status. However, they only allow card payment, no Paypal option so get your card ready!
I went to 'chat with us online' and if you choose existing order it advises not open and directs me to my orders page…
If you say 'new order' then choose Home > Alienware it takes you to a sales person who said they can't edit an existing order… in case that was a bad rep i tried again and the next two times it tells me there are no agents available. … did you
@Elijha: Click the blue Contact Us chat button below, do not choose Order Support, choose Business, then I chose Systems… after that I simply started by the IRN number that I have from the existing order and asked them to look into it then follow the same script as shared above like re-issuing order so I can pay immediately, etc
Great
What number did they call from?
I’ve just placed an order for some company computers and I’ve got the confirmation email within 20 minutes. I wouldn’t put my hopes high for my Alienware monitor order to go through as there is still no confirmation email.
Just called support, seems like they are fully aware of the issue. They told me there are a lot of discussions and they would make a decision if they are going to honour it by the end of the day. Fingers crossed!
Someone submit this to the news stations, this would be legitimately funny if it went public
Nothing funny to be reported on the news station. Rather stay here and read the comments, it's funnier.
Remember what happened to the 7-Eleven price lock last time when it went to 7 news?
but supports closed?
Closes at 11:30 monday to friday
@Thunder-Wombat hope you didnt chat with 'Muzeeb' xD
?
he will be wondering why everyones changing their address for an alienware monitor!
I just started a chat with him lol, is there anything I need to know?
Just spoke with Muzeeb and changed the address 😄😄😄
Update:
Congratulations! Your order has been processed successfully, you will receive the order acknowledgement email shortly
6:57 PM
I will need to raise the request with care team
we will update it by Monday
So I won't receive the acknowledgement email shortly?
order confirmation email sent already
address change , you need to wait till monday
Dell Advisor - Muzeeb
No worries, thanks legend
Nice! He actually went afk on me so I had to close the window and queue again. 😡
Looks like I dodged a cancelation bullet.
means u got ur order?
No, I never placed it in time.
that bullet hurts more t_t
I hope this comes through as I just sold mine on eBay and I need to ship within 3 days.
You posted it on ebay before the order was confirmed?
its only going to cost u $100 to ship it :D
You're obviously full of it mate.
The guarantee has been suspended since covid.
https://auspost.com.au/business/shipping/domestic-shipping/e…
Card charged!
Luckyyy, still waiting here for mine to be confirmed..
yeah but you will get a refund mate.
Shh…
grats, and love your username btw, see you in the queue..
NEIN
How did you do that?
Of course I managed to miss the biggest deal I've seen on OzBargain since I discovered the site :) If Dell are going to honour this, then that means they'll also be honouring the other price error monitor deals on the front page and I don't see that happening.
I'd love to be proven wrong and everyone who purchased something this morning will have their year's made and then some!
price here is $4979 https://www.dell.com/en-au/shop/alienware-38-curved-gaming-m…
So $1749.30 https://deals.dell.com/en-au/work/productdetail/fbi7 looks like a good deal compare to above
Just got a call from Dell that the order did not go through as the payment was declined. My credit card is all good and looks like the party is over… at least for me. Good luck to the rest of you.
My order is now in production :)
did you have to do the chat trick or is this simply from the same order you placed this morning?
oh wait, nevermind, you were the original trickster :-D
I called them about payment issue, and I was honored the deal.
yup, so yours progressed through production after it was amended to be confirmed… so i guess no one has got their original orders progressed…
hoping my amended order will go through soon as well…
@meong: My order shows "Confirmed" since this morning. How can I make it progress. I did seach your comments. You mentioned to re-issue the order. Should I ask the support to re-issue the order in the chat? and Prepare the Credit card?
@paddywide: confirmed since this morning?? you are the first one i know that has that…
if it's confirmed then you should already been charged…
do you at least have a "Customer Number" if you click on the exclamation mark above "View Packing Slip"?
@meong: Sorry, my misstake. It just said the order been received. The progress bar only has 1 green bar. Customer number is -1. Back to my original question. How to make it progress.?
No chance. Person above lucked out due to a payment issue and dell rep not realising….