Weird Experience at Bunnings Last Week ($92 for a Sink Plug, a Razor Blade Scraper and 2 Light Bulbs) - Check Your Transactions

L[Deactivated] on 13/11/2022 - 05:34
Last edited 13/11/2022 - 05:36

So on Thursday i went down to the newly opened Bunnings in Rozelle NSW (which incidentally has to be the worst location given the already bad traffic in that area)

I headed off to grab:

  • A new plug for my kitchen sink (old one had deteriorated and was wasting water with leaks)
  • A scraper as a first step to get some tape residue off glass
  • 2 Edison screw lightbulbs for bedside lamps

I wander around and grab all the gear and go to self serve, line up my 3 items and gun them one after the other. Because the scraper is a sharp object i have to get it approved before i can complete the transaction…because of this tomfoolery and having to call someone over, and the ensuing chat with the nice man, i neglected to look at the balance, which i usually do religiously before hitting next and holding my Watch to the terminal to pay. All done i head home around the block to get my steps in.

Arrive home about 40 minutes later and sit down at the PC and as i had to pay rent, i loaded up my banks web page and noticed the transaction list at top of my account

Bunnings - $92

I was like wtf, thats an expensive sink plug…

Id used the paper receipt option, and id of course thrown that in the bottom of my bag along with the gear.

I find it and unfurl it from its balled state:

<item number/SKU> RESPIRATOR HALF MASK $39.90
<item number/SKU> RESPIRATOR REUSABLE $49.95
<item number/SKU> SAFETY SCRAPER $2.25

TOTAL: $92.10

I can tell you i was not best pleased to have to go back out again, but nevertheless i set off

15 minutes later….

I walk in and the same attendant as checked i was old enough to buy a scraper was like "Youre back?"

Me: "I am, and i have a good one for you"

I walk over to the main checkout are and plonk the 3 items i bought out and said in my best game show voice "Nearest correct guess to within $5 of the total value of these 3 items wins"

Note: its probably relevant that i disclose i have aspergers, and i never fail to try and spice life up with stunts and things that amuse probably only me, but i try and take the public along with me

He's a good sport, so he plays the game and gets it right at $15, only for me to say "ooooooh, sorry, but you charged me $92 for these ones"

Now he doesnt even need to check with security to make sure thats all i bought because he was there, and it took away my chance to say in my best tv show voice "lets go to the tape…."

So he's trying to figure out how this happened, and then he thinks he's cracked it…only its still worrying

Staff: "Now that i think back, there was a tradie at that time who was checking prices on gear with the gun, but not buying them/ Im afraid this may be my fault, i didnt clear the register after he was finished fiddling, and doing thats part of my job"

I like ownership…

But, when i rocked up and scanned my items, there was nothing, and i mean nothing on the screen, so thats troubling point number one. I told the staff this and he had no explanation

Which brought us to troubling point number 2: when i scanned my 3 items, it only registered one item, the Scraper, which i had to get approval for, it didnt register the sink plug or the light bulbs

So at no point was the till correct…..

Luckily as i said i didnt have to do too much work to prove id been dudded and shortly had my money back, but ill be very very vigilant in future at Bunnings

Real receipt:

<item number/SKU> SAFETY SCRAPER $2.25
<item number/SKU> LED CANDLE 2PK $7.50
<item number/SKU> 50MM Basin/Bath Plug $3.50

Total: $13.25

Refund: $78.85

Home & Garden

Related Stores

Bunnings Warehouse
Bunnings Warehouse
Marketplace

closed Comments

  • modsec802 on 13/11/2022 - 06:22
    +6

    Cool story bru

  • Ash-Say on 13/11/2022 - 06:25
    +23

    I want my 3mins of life back

    • Jimothy Wongingtons on 13/11/2022 - 08:59
      +4

      Me too - ah but I’d probably just waste it anyway

    • iDroid on 13/11/2022 - 11:43

      You got a receipt?

    • jizmo on 13/11/2022 - 12:18

      Moral of the story.
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      Don't read long posts

      jizmo on 13/11/2022 - 12:18 (Collapsed - Offtopic. Show)
  • AustriaBargain on 13/11/2022 - 06:52
    +1

    OzJournal

  • jumpypotato53 on 13/11/2022 - 07:05

    Next story, please

  • SBOB on 13/11/2022 - 07:19
    -1

    Better story plot than Twilight

    With such a twist ending, M. Night Shyamalan may be interested in turning that into a movie

    • AustriaBargain on 13/11/2022 - 08:10
      +5

      I saw the Aspergers twist coming a mile away tho.

      • SBOB on 13/11/2022 - 08:43

        Yeah but I bet you didn't see the follow up sequel that showed the op was effectively indestructible, highlighted by when they got hit by a car walking outside Bunnings and the light bulbs smashed but they walked away unharmed….

        It was called Unbreakable Sausage Sizzle.

      • [Deactivated] on 13/11/2022 - 08:49

        why do you people have to prove that Twitter isnt the only hateful toilet bowl on the internet., i thought we were better than this, as Aussies, but apparently this is where Aussies come to punch down on people….sad

        i posted this to make people aware that theres possible glitches at Bunnings, but i wonder why i bothered after the sprays here

        Only goes to prove im apparently a better person than every one who commented so far to thsi popint at least

        • kerfuffle on 13/11/2022 - 08:52
          +4

          Only goes to prove im apparently a better person

          How are you a better person when you just attacked the entire community?

        • SBOB on 13/11/2022 - 09:21
          +1

          Hateful?

          This isn't your livejournal, replies will range from serious through to joke..

          Enjoy being the better person then I guess.

        • mapax on 13/11/2022 - 09:26
          +3

          People weren’t “punching down”, it was just banter in line with your dramatized story. Had you just posted a bland statement that there may be an issue with Bunnings without the comedy it’s likely you would have received bland replies.

          You need to stop listening to people that push victim ideology and become more resilient. The appropriate response from you would have been to play along and joke back or ignore them if you couldn’t think of anything funny, not delete your account.

  • cookie2 on 13/11/2022 - 07:27

    When they were scanned again, was the correct price shown? I like your game show style. Would've been much more entertaining for the staff member too.

    • [Deactivated] on 13/11/2022 - 08:53
      -4

      When they were scanned again, on the docket with the refund they did show as correct price….like i said it was a weird experience

      I would have liked to drag it out with a bit more hijinx for my own amusement, but sadly they were quite efficient at sorting the issue out :)

      I like to have a little fun and spread a bit of joy where possible out and about, it also helps dissipate some of the anxiety i feel being outside my comfort zone of home

      Thanks for the first non-shitty comment too

      • SBOB on 13/11/2022 - 09:23
        +1

        I like to have a little fun and spread a bit of joy where possible

        Unless it's in a reply to a post on Ozbargain, in which case you claim to be a better person and anyone having a joke is clearly just 'punching down'
        :/

  • Porker on 13/11/2022 - 07:43
    +2

    You should always check your receipts, not just bunnings.

    May times I've been charged for two items when only one in basket, or charged at higher price than advertised/shown, etc.

    • [Deactivated] on 13/11/2022 - 08:58
      +1

      i normally do, and i was quite mad with myself for being distracted :) Still i was glad i realised it only an hour later, and only because it was rent day, otherwise that transaction check would have been 2 weeks down the track, and hard to prove id been dudded

  • Muzeeb on 13/11/2022 - 07:43
    +2

    I love Bunnings

  • Nutrino on 13/11/2022 - 08:38
    +1

    you mad bruh?

  • kerfuffle on 13/11/2022 - 08:47
    +4

    I thought you said you were going to avoid the forums? And yet here you are …

    OP will call me a troll, but I'm just presenting a fact.

    • [Deactivated] on 13/11/2022 - 08:56
      -5

      i was trying to warn people…

      and yes you are a troll, youve proven it at least twice to me because you seem to follow me around to troll my posts, and im not going to provide you a target any longer

      and yes i will be removing my account, because its clear theres an abundance of VERY sad immature people who like to punch down on here

      • kerfuffle on 13/11/2022 - 09:01
        +1

        Well at least you kept your word. Bye adrianmmiller; we know you'll be back soon …

      • foxmulder on 13/11/2022 - 09:41

        Don't play fire with fire :) easy. By the way, you didn't check price when you pay? I thought you need a receipt to go out of the exit, probably don't have to if self serf

  • big1964 on 13/11/2022 - 09:02

    A mistake was made you noticed it you got your money back, it’s all good!!

  • Jimothy Wongingtons on 13/11/2022 - 09:45
    +1

    Well that escalated quickly. Good ol ozbargain forums.

  • ECE on 13/11/2022 - 09:54

    Next time it pays to look at your receipt and move one. Happy Sunday 🙏🏿

  • WreckTangle on 13/11/2022 - 10:11
    +2

    So technically you shoplifted the light globes & plug?

  • AndyC1 on 13/11/2022 - 10:25

    Happens at woolies and coles and allot of other places as well. You need to keep an eye on the prices scanned up to ensure that it is correct or about what you think it should be.

    Earlier this week I got a free leg of Lamb from coles as it was on special for $10/KG, but they had not reduced it from $15/KG and it scanned at the $15/kg price so I got it for free. saved $28 @ $10/lkg.

  • GordonD on 13/11/2022 - 11:22

    The Bunnings staff member accepted ownership, saying it was someone who had been scanning items, and the register hadn't been cleared before the OP used it.

    But the fact that the OP scanned three items, and there were only three items charged for, says the problem was something quite different. That in fact it was a faulty scanner that was coming up with the wrong bar code, and as a result charging for the wrong item.

    Scanners make mistakes. But not many. They only make mistakes on two out of three items when they are actually faulty.

  • LyndonBBear on 13/11/2022 - 11:27
    -2

    I enjoyed your humour - I appreciate quirky.
    I do usually check dockets, frustrating when waiting until getting home and having to make another trip back to the shop, but it is not unusual.
    And I agree - there are some very smart snarky commenters, no need for it at all.

  • buckethat on 13/11/2022 - 12:15

    You don't look at the price before you pay..?

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