Sony TV Fault after 4 Years

LKevinchen on 22/11/2022 - 21:37
Last edited 23/11/2022 - 09:29 by 1 other user

Hey guys, want to get your tips regarding the Sony TV fault that happened last Saturday.

I purchased Sony 65'' smart TV through Bing Lee on 23/09/2018 for $2498, which just turns not working and can't turn on completely since last Saturday for some reason (suspect that motherboard has issue).

I have contacted Sony post-sales support via email in the past few days and have been told that I need to pay the repair fee with the response below:

I've consulted our team regarding this matter. Per the team, with all the troubleshooting steps that we've done, and all the information provided in the case, we can confirm there's an issue with the TV.

Here are the service options we have to further help you out:

One. We can book the TV in for service repair. Though just a heads up, due to the age of the unit, charges will apply.

Rest assured, as once we're able to book the TV for service, then our Authorized Service Center will call you within 2 business days and provide you with everything you need to know.

Two. We have an alternative option for you which is "Trade-in", this is basically to offer a brand-new TV for a special price.

I wonder if I should pay for the repair cost (no physical damage and normal usage) or argue that the TV is not of acceptable quality worthy of nearly $2500. Trying to search the period definition in consumer guarantees, I could not find any specific lifetime except the compulsory warranty period requirement which is 1 year only.

Thanks,

Kevin

Electrical & Electronics Sony

Comments

  • Jimothy Wongingtons on 22/11/2022 - 21:49
    +2

    Hit ‘em with the ol’ ‘what about me statutory warranty?!’ And see what happens

    • Murkymerv on 22/11/2022 - 22:11
      +1

      Hit ‘em with the ol’ , I'm screwed because this television is out of warranty !
      They just don't make em like they use too ….

  • baronorder on 22/11/2022 - 21:54

    After 4 years you are really going to be pushing your luck getting Sony or BL to come to the party in any way so that route probably isn't going to pay off. Sadly I have seen people who dropped well over $8k on early OLED's being told to go pound sand outside of warranty by even 4 months.

    Depends on the repair cost as it might be worth it.

    if you feel like getting your hands dirty faults like this can normally be fixed pretty easily for a few hundred in part(s) if you are willing to open the unit, perform some basic diag, look up the parts and order from fleabay / Aliexpress etc. You may find that a power supply and main board for the unit could cost under $300 new and less if you can find used parts.

    If you go down the professional repair route I would have to say that spending more than about $600 to repair this would not really be worthwhile as you can pick up a new unit of similar (visual) quality for sub $1000 now and it would make more sense to spend those $$$ to get something newer,

  • djsweet on 22/11/2022 - 21:59
    +2

    You may be able to argue statutory warranty should apply. According to the ATOs depreciation schedule, a tv’s effective life (for tax purposes) is anywhere from 5-8 years depending on the type of business environment. If this is how long the ATO expects a TV to last, you could easily argue a “reasonable” person would expect it to last that long too.

  • Muzeeb on 22/11/2022 - 22:01

    I'll take it off your hands for $100.

    I'll then replace the blown capacitor for $2.39

    I'll then enjoy another 4 years of my $102.39 tv

  • chcse on 22/11/2022 - 22:06
    +2

    Like others suggested, you have nothing to lose by trying to argue that it is not reasonable life under ACL. Last year, my TV also died after four years, and it may be because the TV was cheap (43" X80D) and they had a lot of old model stock, but they ended up replacing mine with a new one (43" X80G) for free.

  • cookie2 on 22/11/2022 - 22:25

    Not reasonable. I'd fight it , $2.5 you'd expect longer when you bought it.

  • payless69 on 22/11/2022 - 22:38

    My Hisense needed 3 firmware upgrades during the warranty, every upgrade downgraded the reception a bit! 6 months later it completely died! TGG tell me TFB !!!

  • jonoo on 22/11/2022 - 22:44
    +1

    I had the same problem after 5 years with my Sony tv.

    Ask them about getting a new T.V. The special price I got offered was something like 80% off.
    Absolute bargain and they don't mind you getting a different model so you can even go up a size or two if you want.

    • jeeg on 22/11/2022 - 23:49

      Wow! that is a good discont! If our Sony TV become kaput i will remember this option.

    • donthaveGamepass on 23/11/2022 - 07:34

      Same here but took a lot of convincing. At first was told they going to send a technician but never did as we just showed them the tv that its turning on but nothing is happening. Then another support was told they can offer us a brand new tv with 20% discount but we said its unacceptable for the price we paid for which was $1600 at the time. Then convinced them under ACL this kind of appliances should last more than 5 years which ours went kaput after 4 years. Then got escalated to a manager and got offered a brand new tv for like $200 something. Sony 55inch android tv, which was about $1500 brand new. If we still argued, we probably could have gotten it for free but it took almost 5 weeks so we couldnt be bothered anymore and just paid them.

  • AustriaBargain on 22/11/2022 - 22:51

    I bet Sony have roaming contractors that can repair a lot of faults in minutes.

  • ode1online on 22/11/2022 - 23:50
    -1

    Its 4 Years OLD and out of Warranty, they are offering you a repair at your cost. That is not unreasonable, not sure there is any consumer law that says something cannot break after purchase. If it wasn't repairable that be one thing, but it can be repaired, you just have to pay for it.

  • solidussnake on 23/11/2022 - 07:21

    Look up ACL + expected life of a product. Although I have heard Sony themselves play hardball and would rather offer you a discount for another tv to only possibly last another 4 years.

    You do know you can also deal through binglee as well and it's illegal for them to fob you off to the manufacturer .

    My time working at JB I seen a $3.5k full hd Samsung fully refunded after 7 years lol

  • bluesky on 23/11/2022 - 15:28

    OK, this is a long shot, but no harm in trying. Something similar happened to my Sony TV in Dec 2021 (also bought in 2018 IIRC). So the TV would not wake up at all. I tried all these, and they all failed:

    • changing battery on the remote
    • press on/off for more than 5 secs
    • press the side ON/OFF button on TV

    Finally, I pulled the power plug off and reconnect it after 10 or more sec. And the TV was brought back to life.
    This happened again a few days later. Thereafter, I quickly did a manual update of the software. After that, it was fine. So, it was a software-related issue.

    Good luck, I know the probability of your issue being the same issue as mine is small. But if it is, it will save you a lot of trouble.

  • Matt86 on 13/06/2023 - 15:11

    I got my 55 inch x9000e fixed when it was 3.5 years old, it's worth pursing.

  • Cantgiveyouthat on 15/06/2023 - 11:25

    I have 5 year old Sony LED TV that kept turning itself off. I eventually did a "full" hard reset and its been fine since (6 to 12-months ago).

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