nbn FTTP Connection Not Working

Arese on 26/11/2022 - 14:13
Last edited 26/11/2022 - 18:56 by 1 other user

Hi everyone, just moved in a house with nbn fttp.

My internet provider is Myrepublic, they sent me an email confirming that my internet connection was activated yesterday.
They advised to reboot the modem.

I'm looking at the nbn box in the garage but I'm not sure where's the modem and how to reboot. I think there's a battery back up or something and don't want to mess it all up.

Here's a picture of my nbn box https://imgur.com/a/1L8SuPT

Here's the wall socket with 2 ethernet ports. https://imgur.com/a/TWODG3U

I tried the blue and yellow and the Asus app says that it can't detect an internet connection. I also tried to connect to another wall socket located near the entry with only 1 yellow ethernet port but sale no internet.

WiFi is operational, I'm able to connect to the wifi but not internet.

I'm thinking that I should reboot the modem as a first but I don't know.

Thanks

Edit: I connected the ethernet cable to the WAN port on my router

Internet Broadband FTTP nbn

Comments

  • rldowling03 on 26/11/2022 - 14:18
    +5

    Looks like you have no ethernet cables going into your uni-d ports on the NBN modem (the one circled in red. Chuck one into UNI-D 1 (assume the one dangling to the left of the box), then the UNI-D 1 light on the NBN modem should light up green, then you can go find the other end of that ethernet cord, my guess is it would be the yellow wall socket you posted

    • Arese on 26/11/2022 - 17:48

      Hey mate thanks for the pointers. It really helps. I'm back in front of the nbn box.
      Yes ethernet cable connected to any uni d port. I just plugged them blue ethernet cable into unid 1 and the uni d1 green light lit up.
      I'm gonna try and see if it works

    • Arese on 26/11/2022 - 17:59

      When I plug the blue ethernet cable into unid 2,3,4 no green light come up.
      Does that mean that the correct one is D1?

      I went to check my neighbour nbn box and his is plugged into unid2.

      When I plug the eth cable into Uni-D1 the optical light on the modem starts blinking and the unid1 light is on.
      When I try any other unid port the optical light stops blinking and the corresponding unid light is not on.

      • Twix on 26/11/2022 - 18:47

        Any UNI-D 1, 2, 3, 4 port can have an active nbn service. Have you logged into the Asus and configured the WAN connection for auto IP and applied changes?

        • Arese on 26/11/2022 - 20:21

          So I wired my laptop to the router and I managed to access the Asus admin interface.
          It says that the network cable is unplugged.
          At the NBN box level it seems like are correctly set up now, I plugged the blue eth cable into uni-d1 and the light came up and the Optic light is blinking.

          I guess I need now to find which eth port has a connection. I'm gonna try all the eth ports in the house

          • Twix on 26/11/2022 - 20:23

            @Arese: Yeah check all the ethernet ports.

            Did you configure auto IP? It won't connect if you don't change the WAN connection.

            • Arese on 26/11/2022 - 20:36

              @Twix: Yeah I just checked it's in auto IP and it was defaulted to the normal operating mode (internet => Modem => Router)

              I tried all eth ports in the house and there's just no internet.

              When I plugged the blue ethernet cable into UNI-d 1 earlier, I received an email from MyRepublic saying that they were glad that I successfully connected to the Internet. I'm guessing that it means that the NBN box is correctly set up. The issue seems to be from the modem to the house's eth ports.

              • Twix on 26/11/2022 - 20:46

                @Arese: Go back to plugging in the laptop to the Asus LAN port. Is the Asus default operating mode set as a wireless router?

  • kipps on 26/11/2022 - 14:19

    The new service will have likely been activated on a different UNI-D port.

    • Arese on 26/11/2022 - 18:06

      Is that possible? By the look of it the active unid port is number 1. When I plug into the others no light comes up.
      I'm gonna reach out to my provider and ask which unid they activated

  • SBOB on 26/11/2022 - 14:32
    +1

    You have nothing connected to the uni d ports.
    You have a terminated eth cable hanging down connected to nothing on the left
    You have what looks like patch panel terminations on a board at the top

    Whatever those ports in your wall are wired to it looks like none of them are connected back to your NBN point

    those patching points at the top would likely be terminated back to various rooms in your house.

    You'd have to try and trace them or use some trial and error with link lights to work out which ports go where.

    • Arese on 26/11/2022 - 20:40

      Hey mate,

      Thanks for your message.I think you're onto something.
      So I connected to the uni d port and the uni d light went on and the optic light started blinking signaling a connection. After I did that I received an email from my provider saying that I had successfully connected to the Internet. I think the uni d thing is correctly set up.

      But none of the eth ports in the house are feeding me any internet connection. In my router's admin interface it says no eth cable connected to the WAN port.

      I think what you said about the patch panel is where the issue is. How can I connect the model to those patch panel which in turn will relay the internet connection to the eth ports in the house I'm guessing?

      • SBOB on 26/11/2022 - 20:55
        +4

        why not go plug your router directly into the uni-d port and get it working there, then move outwards with regards to cabling

        Those patch panels likely just need an ethernet cable run from your switch or uni-d port to the black ports on the left
        they are then connected to the patched cabling through the wall and ending up at the various ports around your house.

        get it working locally first, then you know its working and you can work outwards from there.

        • Arese on 26/11/2022 - 22:24

          Brilliant, great troubleshooting process, thank you mate.
          Ok I'll try to plug my router into the Uni-d port and see if I get internet.

          I'll do it tomorrow, I moved houses today so I'm exhausted and need a good night of sleep.

          I'll keep you posted tomorrow when I try plugging my router directly into the uni-d port.

          Thanks again for your time

        • Arese on 27/11/2022 - 22:02

          Hey SBOB, So I plugged my router into uni-d1 and it works I've got internet so thank you so much for that.

          Though it means that I have to leave the router in the garage which isn't great.

          Any idea on how to work out the patched cabling?

          • SBOB on 27/11/2022 - 22:19
            +1

            @Arese: plug from your router into the patched black ports, one at a time, then walk around your house plugging your laptop into each one and work out which, if any, are terminated and where they go

            Based on the wiring I would expect
            - Bottom 3 on the left are ethernet ports and wired to ports in your house somwhere (and line up with the three blue patched cables)
            - Top 2 on the right are possibly phone lines based on different termination, so i'd probably ignore those

            NBN Uni-D => Router => Run a cable to either port 6, 7 or 8 on the left of that board at the top
            Walk around your house and run a cable from laptop to wall
            See which one gets a sync light and can see your router.
            Remember where it is
            Rinse and repeat for the other 2 ports until you work out where they all go.

            • Arese on 28/11/2022 - 23:29

              @SBOB: @SBOB thanks for the clear instructions and sorry for the late reply. Today I couldn't look into it as I spent the day in my previous house cleaning.

              Ok I understand the process. Just to confirm, when you say plug from your router into the patched black ports, you mean to use an ethernet cable from a LAN port from my router to one of the patched black ports correct?

              I'll let you know how I go

              • SBOB on 29/11/2022 - 06:17
                +1

                @Arese:

                you mean to use an ethernet cable from a LAN port from my router to one of the patched black ports correct

                Yep

                • Arese on 03/12/2022 - 17:34

                  @SBOB: Hi @SBOB it worked. I was able to identify all ethernet ports in the house.
                  See below pic for reference
                  https://imgur.com/a/nSxxyNG

                  1: Main Living Area (this is where I want the router to go)
                  2: downstairs informal living area
                  3: Upstairs lounge
                  4&5: Seems like you were right, 4&5(1 port) don't terminate anywhere.

                  Ok so now I'm guessing that I need to do NBN UNI-D => Patched black port 1 (for the living area) and then connect my router in the living area.

                  Thought I had a question. How does that work if you want all 3 ports to carry internet to all 3 eth ports in the house?

                  • SBOB on 03/12/2022 - 17:36
                    +1

                    @Arese: If you want internet on all ports, leave your router in the NBN location and patch them all in, or buy an ethernet switch if you don't have enough ports.

                    As you only have one port in main living area you don't have a cable path to feed the router lan side back to your patch panel for distribution to other ports.

                    • Arese on 03/12/2022 - 17:48

                      @SBOB: Done, my router is now installed in the living area and internet works. I'm getting much faster speeds since the wifi signal is stronger now in the house and I will be able to wire some of my devices too.
                      Are you an NBN technician? In any case, great knowledge, and thanks for taking the time to help and provide instructions, I learned a few things, and most importantly the issue is now resolved, all thanks to you. Really appreciated mate!

                      • SBOB on 03/12/2022 - 17:58
                        +1

                        @Arese: Engineer, but this is pretty basic networking level knowledge. Just got to think logically about data paths :)

                        Enjoy your working internet.

                        • Arese on 03/12/2022 - 18:06

                          @SBOB: Thank you, have a great weekend :)

  • AndyC1 on 26/11/2022 - 14:56

    Call myrepluc support number and get support from them.

    • oscargamer on 26/11/2022 - 15:06

      Look at the pics

      OP isn't even plugged into the interweb…..

      • AndyC1 on 26/11/2022 - 15:35
        +3

        OP has no idea what to do, so my response to call myrepublic support number is even more applicable.

        • [Deactivated] on 26/11/2022 - 15:56
          -1

          And what is this magical "support number" that you are convinced exists?

          • Switchblade88 on 26/11/2022 - 16:20

            @[Deactivated]: If only there was a way to look for information online. 'Search' for the relevant phone number, you might say

            Perhaps the OP could even consult the email they have received with the relevant information already attached

          • AndyC1 on 26/11/2022 - 16:27
            +1

            @[Deactivated]: Google "RSP myrepublic" check out their web site for a support number.

            • [Deactivated] on 26/11/2022 - 16:43
              -3

              @AndyC1: Use your Google powers and tell me what this magical item is. I will wait. You and Switch are so convinced that such a thing exists, and yet are unable to find it. I wonder why that might be?

              • Switchblade88 on 26/11/2022 - 17:08

                @[Deactivated]: https://support.myrepublic.com.sg/hc/en-us/articles/36003558…

                Need technical support?
                You may reach our Technical Support team at +65 6717 1680 from 9am to 2am, daily.

                For Fibre broadband, press option 2 for broadband and 4 for technical support.
                For Mobile, press option 1 for mobile and 5 for technical support.

                To be fair, probably not the relevant country for the OP, but they didn't specify that either lol

                The OP can try

                1300 282 600

                • [Deactivated] on 26/11/2022 - 17:15

                  @Switchblade88:

                  To be fair, probably not the relevant country for the OP

                  Probably not.

              • AndyC1 on 26/11/2022 - 18:23

                @[Deactivated]: No powers, just common sense.

                • [Deactivated] on 26/11/2022 - 18:50
                  -2

                  @AndyC1: Use your common sense then, and find me this thing that is so easy to find. Still nothing. Common sense it seems is not so common.

                  • Switchblade88 on 27/11/2022 - 12:09

                    @[Deactivated]: I gave you a number, and you're still whinging that somebody else isn't doing your research? Wasting our time, because you're lazy??

                    Do you also want an internet stranger to look up the definition of ungrateful for you to also ignore what it means?

                    • [Deactivated] on 27/11/2022 - 13:17

                      @Switchblade88: So your common sense is to call Singapore? That's different to mine. Mine is to plug to cable into the NTD. Check if the internet is working, then sort out your internal cabling yourself.

                      • Switchblade88 on 27/11/2022 - 13:18

                        @[Deactivated]: I gave you the number 1300 282 600 from MyRepublic's website.

                        At the bottom of my comment.

                        That you didn't read in full.

                        • [Deactivated] on 27/11/2022 - 13:20

                          @Switchblade88: That's for complaints, not support. In case this overly long thread of messages didn't make it obvious, they don't have a support number. They only have chat. Do you know what's cheaper than hiring a bunch of SEAs to man your phones? Not hiring them.

                          Also: "MyRepublic Questions | ProductReview.com.auhttps://www.productreview.com.au › … › MyRepublic
                          Peering through the text it appears to be - 1300 282 600 - however, upon dialling, it rings twice and then automatically terminates."

  • brendanm on 26/11/2022 - 18:13
    +1

    Are you using their router? If not, was your router previously configured for pppoe, using a username and password?

  • BinnyC on 30/06/2023 - 17:15

    Was the ethernet cable provided to you by NBN installer OP?

    I am having same issue but do not have ethernet cable.

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