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Just thought I'd give some feedback on Vodafone.
At both home and work I didn't get much reception. So I gave them a call one fine day (about 11 months in to the contract), and told them about the issue. They looked in to the coverage maps and agreed that the reception was low in the addresses of my work and home.
They asked me what I want to do, I said, not sure, its affecting my lifestyle and business. They offered me at first 25% off my bill, and then 50% till the issue was fixed. I rejected both those offers. They asked me what I wanted next and I said "out of the contract". No qualms from their side, they said they'd be unwillingly let me go but no big fuss about it, all they wanted was the return of the phone.
A few days later as I was still waiting for their delivery return bag for the phone, I thought why not call up their retention centre again and ask what options do I have.
Anyway, to cut to the chase, I am still with Vodaone, they have provided me with a Vodafone Expander/Booster for free for my home which connects to my router and I can make phone calls easy now. And after the complain of no reception at work, I walked in to work last week with full 5 bars and good speed internet. Also have the 50% off the cap for the inconvinience caused. No real fuss, no long wait on the phones to India, got through retention centre in about a minute everytime I called them.
Looks like they do listen and have fixed the issues. This is in Blacktown area.