Citibank PayAll to ATO hasn't been received

ozbargainsam on 03/01/2023 - 23:02

Paid a tax bill with PayAll for the first time, back in November. Called the ATO and they can't find a transaction with the amount I paid. Citibank confirmed the account number it was paid to. It has been escalated with the ATO but hasn't been resolved yet.

It's possible I put in a bad reference number so it just needs some digging out from ATO's side, but Citibank cant seem to be able to get that info.

Has anyone had a similar issue?

Can anyone share the BSB and account number of the PayAll account?

Financial

Related Stores

Citibank Australia
Citibank Australia
Australian Taxation Office
Australian Taxation Office

Comments

  • WookieMonster on 03/01/2023 - 23:17

    I’m assuming you’re looking for the bank account details shown on this ATO webpage?

    • ozbargainsam on 03/01/2023 - 23:51

      I've already sent the money to that account. It hasn't been received.

  • Cyphar on 04/01/2023 - 00:37
    +2

    Find the transaction in your Citibank account and look at the Reference. Even if it is wrong, provide it to the ATO and they will be able to find it. It may take a couple of weeks but they will be able to match it in the end.

    • ozbargainsam on 20/01/2023 - 00:02

      The reference I have in the app is the Citibank one, and the CSR said it wouldn't help them to have it, since it's really only useful between yourself and Citibank.

      Anyway, it eventually was picked up earlier in Jan. It's just a bit unnerving to send so much money somewhere and it not being recognised for so long.

  • 7ekn00 on 04/01/2023 - 01:26
    +2

    ATO only accepts Apple Gift Cards now though :/

    7ekn00 on 04/01/2023 - 01:26 (Collapsed - Offtopic. Show)
    • randomusername2017 on 04/01/2023 - 01:40

      They've changed the process…

      You need to apply the iTunes gift cards to the official ATO account which in turn funds the endless supply of gold music content.

  • Sinnerator on 04/01/2023 - 08:08
    +5

    Citibank has scammed you, it's common knowledge ATO only accepts itunes cards.

    • ozbargainsam on 20/01/2023 - 00:03

      I couldn't get enough of them so I had to resort to using real money.

  • May4th on 19/01/2023 - 21:52

    I had similar issue. The problem is the app is glitchy and if you redo previous transaction it doesnt autopopulate description which has the reference number. Either way, call ATO give them transaction confirmation and amount and they will trace. Might take a while depending on how unique the amount is but it will get found eventually, don't stress

    There is no bsb, for the recipient in transaction shows 'Citi group' as description only

    • ozbargainsam on 20/01/2023 - 00:06

      It was my first time using the service and worried I did something wrong. Anyway, it's resolved now. Only took the phone calls.

  • calebcat on 22/03/2023 - 18:57

    Hi ozbargainsam! i am having the same problem. It’s so frustrating. May i ask - did you ring Citibank to solve it, or did you have to contact ATO in the end?

    • ozbargainsam on 22/03/2023 - 19:47

      Called the ATO a few times and they escalated it. It was sorted eventually in early Jan, I assume the ATO had to do a bit more manual digging to find it.

      Citibank CS wasn't excellent at figuring out what I wanted. Called back just to get another operator who would actually give me the BSB/Account so I can confirm I put in the correct details.

      • calebcat on 22/03/2023 - 22:03

        Ah, I was afraid I would have to do this! Do you recall which number you rang? I know this is stretching the memory!

        • ozbargainsam on 22/03/2023 - 22:52

          I called the late payment number (13 11 42) because it was late by that time.

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