Did You Know That Drill Chucks Only Have a 3 Month Warranty?

Boogerman on 08/03/2023 - 09:09

Well the majority of them anyway. They are considered consumables (like drill bits & screwdriver bits). Dewalt, Bosch, Ryobi, etc, etc
No matter, in the case of Bunnings, most staff aren't aware of it, so just go from store to store until you find one who will give you a replacement drill.

Or in my case, Bunnings replaced the entire 3 piece kit that the drill was part of which included 2 batteries & charger with 6 brand new items that were higher quality than the originals!! For a drill chuck that was difficult to release (not failed)!
Woohoo!!

Interestingly, Ozito give you the full 5 year warranty on Power Exchange products, including the drill chuck.

Home & Garden Drill Power Tool

Comments

  • zonra on 08/03/2023 - 09:39
    +8

    in the case of Bunnings, most staff aren't aware of it

    Until you post this. Err.. thanks?

  • brendanm on 08/03/2023 - 09:46
    +3

    Why would the liberals do this?

  • Joejoeinc on 08/03/2023 - 09:54

    That explains why mine went to shit after about 4 months.

  • AustriaBargain on 08/03/2023 - 10:27
    +2

    I did not know that. I don't even know what a chuck is tbh.

  • djkelly69 on 08/03/2023 - 10:27

    Did you know the human head weighs 8 pounds?

  • Switchblade88 on 08/03/2023 - 10:48
    +9

    As a non-user serviceable part, and with no off-the-shelf replacement available at point of purchase (you ever seen a drill chuck to buy at Bunnings??) then NO, it isn't a consumable part.

    Therefore, as an integral part of your tool it is covered by the standard warranty. If my Ozito chuck dies within 4 years then I can still successfully make a warranty claim at any Bunnings for the entire tool.

    If you're going to spread misinformation, the least you could do is provide your sources so we can also ridicule you as to how easily you are misled.

    • Boogerman on 08/03/2023 - 10:58
      -5

      Ryobi themselves.
      Here endeth your education.

      • apsilon on 08/03/2023 - 11:21
        +1

        That's actually not correct. Ryobi state the chuck is excluded from the extended warranty, which is the extra 2 years you get for registering the product. The chuck will be covered under the standard warranty within the first 4 years. Other brands I'm not sure but all would definitely be replaced for at least a year, probably longer as no one would consider 3 months reasonable and therefore it wouldn't stand up under ACL.

        A chuck is the only part I've ever had fail on a drill and it was replaced on the spot no questions asked though I can't recall how old it was at the time and it'd taken more than one dive off the roof onto concrete. That was a Panasonic, great tools but too limited of a range.

        • Boogerman on 08/03/2023 - 11:32
          -5

          What don't you understand about 'Ryobi themselves'?

          • apsilon on 08/03/2023 - 11:33
            +1

            @Boogerman: What don't you understand about what Ryobi themselves write in their warranty statement?

            • Boogerman on 08/03/2023 - 11:38
              +2

              @apsilon: Ryobi customer service & Ryobi in-store rep in Bunnings at the time.
              And to educate the wilfully ignorant further:

              The following accessories and consumables have a 3-month warranty period:

              …chucks…
              https://www.ryobi.com.au/support/warranties

              • apsilon on 08/03/2023 - 11:39
                +1

                @Boogerman: Then customer service and the rep are wrong (that never happens /s). If you read the link you yourself provide it states in regards to chucks "are excluded from extended warranty periods".

                • Boogerman on 08/03/2023 - 11:43

                  @apsilon: F.M.D.
                  This has got to be parody.

                  • apsilon on 08/03/2023 - 11:45

                    @Boogerman: Must be. You clearly haven't read the link you provided or understand ACL. Throw yours out after 3 months, I really don't care. I'll get mine replaced if it fails.

                    • tbone74 on 08/03/2023 - 11:59
                      +2

                      @apsilon: Did you read the part where the linked warranty clearly states that chucks are a consumable item with only 3 months warranty? Boogerman even copied it to the thread for you a couple of comments back.

                      Yes it also says "are excluded from extended warranty periods" but that doesn't automatically mean it is otherwise covered by the full standard warranty period. By itself the statement is ambiguous and it could be assumed that's the meaning, however the very clearly stated point further down about the 3 months warranty for consumables (chucks included) clears any ambiguity.

                      Although I agree that a reasonable person would expect it to last longer and could be covered by ACL, it seems your "You clearly haven't read the link you provided…" point applies to you rather than Boogerman.

                      • apsilon on 08/03/2023 - 13:22

                        @tbone74: Yes of course I'd read it but 3 months is irrelevant as it'd never stand up under ACL and the same document earlier states, as I've said several times now, that chucks are excluded from EXTENDED warranty, not the standard warranty period. In summary, the 3 months statement is irrelevant, contradicted by their own document and easily thrown out via ACL. At best it's a poorly written document, at worse it's a deliberate scare tactic to stop people pursuing their consumer rights. Fact is, you'd easily have the tool replaced under ACL and that's if someone at Bunnings wanted to argue the point in the first place.

                    • Boogerman on 08/03/2023 - 14:41
                      +1

                      @apsilon: The irony about 'reading'
                      FMD

      • Switchblade88 on 08/03/2023 - 11:24
        +1

        Here endeth your education.

        Way to brag about your inability to provide sources. Here is the warranty page you failed to provide as evidence.

        Whilst it does say chucks are consumables, it ALSO says Ryobi has no repair facilities (and thus no spare parts available) and you cannot repair your own products without voiding your warranty. Don't forget that you gave guarantees that cannot be excluded under the ACL, which will override anything in this warranty as required - including setting a shorter warranty on an integral component of a tool.

        Do you also buy extended warranties from the greasy Harvey Norman salesman, just because he says you need it? Just because it's stated by a company doesn't mean it's true…

        • Boogerman on 08/03/2023 - 11:35
          -1

          "If you're going to spread misinformation, the least you could do is provide your sources so we can also ridicule you as to how easily you are misled."
          A closed mouth gathers no foot…

          (PS: Ryobi customer service (a division of TTI Industries to educate you more) advised the 3 month limit, as well as the Ryobi in-store rep at the initial time)

          • Switchblade88 on 08/03/2023 - 11:39
            +1

            @Boogerman:

            A closed mouth gathers no foot

            This is your only correct statement in the whole thread. You would have done well to heed it.

            • Boogerman on 08/03/2023 - 11:42

              @Switchblade88: Always gotta giggle at people who double down when they're wrong.
              Ring Ryobi for yourself or better yet read the details of the warranty link YOU provided.
              Lemme guess? You have a short attention span & couldn't be bothered reading all the way to the bottom?

              • ChickenTalon on 09/03/2023 - 08:34

                @Boogerman: Switchblade88 is clearly wrong about the Ryobi warranty, but he's 100% right about the situation where a drill has a faulty chuck.

                If it is not user serviceable or there are no replacement parts available in Australia, then the ACL would have you covered here if there was any issues. You'd be entitled to a replacement, repair or refund from the retailer (Bunnings) if it happened within the expected life of the drill. What conditions Ryobi put in their warranty are irrelevant.

                What Ryobi have written in their warranty is also fine, the can put whatever they want in that. The conditions in a warranty can never override your ACL rights.

                • Boogerman on 09/03/2023 - 08:37
                  -1

                  @ChickenTalon: Didn't realise I needed to dumb down a post so much as to qualify it with a statement of 'it doesn't absolve your statutory rights'.
                  I guess some people are so stupid they can't grasp an implication in statements.
                  (But let's be honest, goalposts were moved when stupidity was exposed)

                  • ChickenTalon on 09/03/2023 - 08:43

                    @Boogerman: Well you should in this instance because what the warranty says about chucks is irrelevant for the expected life of the product. It serves no practical purpose.

                    Might potentially mean something in terms of the extended warranty period of 6 years. 6 years could be beyond the expected life of a home use drill.

                    • Boogerman on 09/03/2023 - 08:46

                      @ChickenTalon: All pointless conjecture until decided by a judge in a court of law.
                      Maybe Ozbargain could have a standard cut & paste "you still have rights under consumer law" every time someone makes a post that has an inkling of pertinence to warranty.
                      Ugh.

                      • ChickenTalon on 09/03/2023 - 08:56

                        @Boogerman:

                        All pointless conjecture until decided by a judge in a court of law.

                        The ACL is very clear about what rights you have. I don't understand what you're getting at here, you could argue the same thing about their warranty. Should they not honour their warranty for whatever reason you'd need to take civil action.

                        https://www.accc.gov.au/consumers/buying-products-and-servic…

                        Business can also be fined (and have been in the past) for not honouring the consumer guarantee or telling customers they don't have rights under it.

    • Brian McGee on 08/03/2023 - 11:22
      +2

      As a non-user serviceable part, and with no off-the-shelf replacement available at point of purchase

      There are 2 off the shelf replacements available, one keyed and one keyless. This supposes they are threaded the same as your drill.

      • Switchblade88 on 08/03/2023 - 11:33
        +2

        Who uses keyed chucks anymore?? lol

        Neither of these are Ryobi branded though, so Ryobi can't really claim them as a 'consumable' when they don't provide any themselves to be 'consumed' by their customers.

        • BewareOfThe Dog on 08/03/2023 - 15:00

          @Switchblade88

          I just saw Brian's link LOL

          I was using my phone at lunch so it was easy to miss.

    • BewareOfThe Dog on 08/03/2023 - 13:36
      +1

      @Switchblade88
      (you ever seen a drill chuck to buy at Bunnings??)

      I have, and here is the link

      They can be a bit hard to find though. For some reason they don't have them with drill bits etc
      :)

      • Switchblade88 on 08/03/2023 - 14:55
        +1

        Brian found them above too

        They can be a bit hard to find though

        And I'm sure the Bunnings staff would struggle to find them too, given they're likely a really low turnover item.

        Which is proving my original point to the OP that they're not a consumable like a drill bit is - where basically any staff member (or even customer) could point them out with "Yeah, right wall in the tool shop, that whole bay of them - we've sold 20 packs today".

        • BewareOfThe Dog on 08/03/2023 - 14:58

          Yes because Brian called in sick, so Daphne (who normally works in the coffee shop) is covering. :)

          My Partner went in to Bunnings in January, and they asked for a Ryobi Cordless sander (the backing pad had perished after 8 years, and @ $60 to replace). She was taken over by 'Daphne' and she showed hear a Ryobi Sander. My partner was perplexed and asked why it had a cord hanging from it.

  • bradl822 on 08/03/2023 - 15:28

    Never knew it was so short, mine have failed typically after a while and have never even considered a warranty claim. I believe mine seized up due to exposure to water. They are easy enough to replace at least.

  • Boogerman on 09/03/2023 - 08:33

    And for the lazy out there, chucks are excluded under Dewalt's warranty:
    https://www.dewalt.com.au/support/warranty

    The excluded items are:
    All accessories (including those sold with the product)
    Brushes
    CHUCKS
    Cord sets
    Driver Blades
    O-Rings
    Switches

    And for the really lazy out there, no, YOU can visit each manufacturers' website.

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