I recently purchased a PC from Enigma PC, you can read about my experience on this post:
https://www.ozbargain.com.au/node/763832
I also wanted to highlight that if anyone has purchased a build with an InWin P75 PSU that they may have sent out an P75F which is non-modular. Picture shows a P75F but the description says P75, they typo was still present at the time of writing.
The issues seem minor. If you are not happy, send it back. They offered to refund you.
Or is the plan to keep posting about your dissatisfaction in an attempt to force your preferred resolution?
Thanks for providing this feedback. I'll try address your concerns 1 by 1:
1 - We acknowledge there was a longer than anticipated lead time and we apologised for this. This is not the lead time most of our customers experience and this is completely on us. We take full responsibility. 12 business days for dispatch is unacceptable and we failed on this one. As mentioned in this post, we are limiting sales to ensure we can keep up with demand and dispatch on time. Something our competitors on OzBargain are not doing.
2 - Yes, we did install the wrong cooler. We Offered you a $30 discount. we Also offered to have the PC shipped back to us (our cost of course) fix the issue and ship it back to you (again, our cost of course)
3- We were very transparent in those deals and told everyone that we did not ship extra hardware or cables with those PCs. We have recently started to ship this hardware. As a gesture of good faith, we offered to send you the cables free of charge via express post.
4- This was a typo on our site, We have acknowledged this and we are working on fixing it (it’s not as easy as just changing it in one place and it updates everywhere, it’s a lot more complicated than that). To remedy this issue, we offered you a few options. A $20 Discount for the inconvenience, a full refund of your entire order or we could refund you the cost of the PSU and you could get your own PSU ($80 refund). You asked if you could get a free upgrade to the corsair RM750E. A more expensive PSU. We said we would could provide you the upgrade if you paid the difference in our cost price. The inwin P75F has 6 SATA Connectors, your case can only fit 2 HDDS and 2 SSDs, so I am unable to address your concern for not enough Sata connectors, but regardless, this mistake is on us.
All in all we offered you the following:
For the cooler issue: $30 refund, replacement with the correct cooler, Full refund of your order
For the PSU: $80 refund (with item return, our cost), $20 refund for inconvenience, a full order refund or we could upgrade you to the Corsair RM750E if you paid our cost price difference.
For the SATA cables: We offered to ship them to you express post free of charge.
You said you wanted the following:
We pay for express courier from you to us, We upgrade you for free to a 750 watt gold modular PSU, We swap the AIO to a white one, we ship the item back to you via express courier.
We can't offer you this. Sending via express post costs a lot of money on these PCs. We believe we have offered ample options to rectify this situation.
There is a lot that went wrong with this order, we acknowledge that, but there is only so much we can offer to help remedy this terrible experience.
We are still open to working with you on this and you will be contacted tomorrow by management to get to a solution.
We won't be providing any further comment and will continue to communicate with you directly
Your offer was perfectly reasonable. OP is being what we call a Karen.
For a store I'm a rep at we would regularly have a certain OzBargainer who would email saying that they missed out on the deal and if we send them one he won't bad mouth us on the OzBargain forums. We promptly declined his offer and encouraged him to make the post. It would have been good to put a name to the twat. These people ruin the site.
Funny how OP forgot to mention that all in his post 😂
Dear diary…