Unable to Get Proof of Closure for NAB Now Pay Later

Ljonohaha on 13/04/2023 - 14:55
Last edited 13/04/2023 - 16:17

Does anyone has any idea how I can provide proof that shows I have closed the NAB Now Pay Later card?

I cancelled that card 3 weeks ago and NAB said they were not able to provide any closure letter or statement for this product. A product that affects my credit score. I have made a complaint to NAB and they got back to me saying the same thing again.

I was applying for a home loan and one of the conditions is that I need to provide proof of that card cancelation before settlement.

I am now stressed out and fearing of losing the deposit because of something I have already done correctly but having no proof. I really hope someone can help me out here.
Thanks

Financial

Related Stores

National Australia Bank Group (NAB)
National Australia Bank Group (NAB)

Comments

  • AbbyL on 13/04/2023 - 15:00

    When I cancelled my NAB CC, I got my Closure letter via below steps:
    Log into Internet Banking (desktop version) -> Profile & Settings -> Letters
    You should be able to view and download your Closure letter from there…

    • jonohaha on 13/04/2023 - 15:05

      I tried that but nothing shows in there. I called them and they said the pay later card doesn't have closure letter and there's nothing they could do since its a new product.

  • deme on 13/04/2023 - 15:15

    Investment or PPOR?

  • redforever on 13/04/2023 - 15:19

    Can't you just use the email they sent you?

    • jonohaha on 13/04/2023 - 16:04

      there wasn't any email confirmation when I cancelled it.

      • Kail on 13/04/2023 - 18:26
        +4

        Can you email or web chat them to get them to put it in writing that it is cancelled and they are not able to provide the closure letter? You could then use the email/chat log as evidence that it is closed.

  • AustriaBargain on 13/04/2023 - 15:55
    -7

    No reason to keep it, do they not offer any rewards like Afterpay does? Got some really great deals with Afterpay over the years.

    • deme on 13/04/2023 - 16:06
      +1

      Did you even read OP?

      • AustriaBargain on 13/04/2023 - 16:08
        -1

        The first line or two, sure.

        • deme on 13/04/2023 - 16:09

          Did you?

          Unable to Get Proof of Closure for NAB Now Pay Later
          Does anyone has any idea how I can provide proof that shows I have closed the NAB Now Pay Later card?

          • AustriaBargain on 13/04/2023 - 17:08
            +1

            @deme: Well opening it again would still count as "keeping" it imo. If you throw your wedding ring in the trash, then take it out of the trash you are keeping your ring.

            • deme on 13/04/2023 - 18:21

              @AustriaBargain: That would be retrieving it. You can't keep something you no longer have.

              • AustriaBargain on 13/04/2023 - 18:23

                @deme: So you put the ring in the bin, then you think for a second and reach in and do you say "I think I'll keep it actually" or "I think I'll retrieve it actually"?

                • deme on 13/04/2023 - 18:24

                  @AustriaBargain: Didn't think about that, good point

                  • cookie2 on 13/04/2023 - 22:47

                    @deme: Retrieving it is the act of collecting. Keeping is more the overarching act of Retaining it. They're not always mutually exclusive.

  • jimbobaus on 13/04/2023 - 16:10

    It’s a credit card. The status will show as closed on your credit report.

  • brendanm on 13/04/2023 - 16:12

    weren't not able to provide any closure letter

    That's good news then.

  • Typical16-bitEnjoyer on 13/04/2023 - 18:53
    -3

    The only thing I took from this post was you seemingly laid down a deposit before confirming your finance. Buh Booooow.

  • Mechz on 13/04/2023 - 19:45
    +2

    Walk into a branch, ask the manager to issue you a letter on letterhead.

  • pndl on 13/04/2023 - 21:47
    +1

    Prepare a statutory declaration that you closed the account. The lender may be able to accept that as proof.

  • cookie2 on 13/04/2023 - 22:49

    Can you ask the lender their definition of proof?as in are there other documents you can provide (like a stat dec, as mentioned above)?

  • El-Rhi on 14/04/2023 - 06:57
    +1

    Get an updated copy of your credit report. It should show the facility as closed.

  • webtonmoy on 14/04/2023 - 13:35

    I closed my CBA Step Pay account a couple of weeks back. I was checking to see some evidence of closing the account, but like OP, I could not find an email or statement online. However, my credit report shows it as closed, so I assume it will be the same for OP in a couple of weeks.

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