Exetel Issue with Telstra Modem

Llrq663611 on 20/04/2023 - 23:50
Last edited 21/04/2023 - 10:37 by 1 other user

Has anyone used Exetel on a Telstra modem and experienced below issue?

Switched from More to Exetel today. Suddenly I am experiencing slowness for opening any website or loading content on many mobile apps, for example it takes 5 seconds or so to load the Youtube home page with full content which used to be within 1 second. Speed test services (Ookla and Google) show decent expected speed and latency though. The modem I use is a Telstra smart modem gen 2, used it in the past 2 years from Telstra to Superloop to More without problem. Contacted Exetel tech support and spent 50 minutes on the call yet no issue was detected. Could this be related to DNS? Enabling DynDNS does make it faster on desktop, but on mobile it is not improved.

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Comments

  • jv on 21/04/2023 - 00:22
    -1

    Has anyone used Exetel on a Telstra modem

    Not me.

    • AssociatedGlenn Ward @ Exetel on 21/04/2023 - 08:01

      I have, works perfectly, as does the extender.

  • jv on 21/04/2023 - 00:23
    +2

    Could this be related to DNS?

    Possibly…

    Try Primary : 8.8.8.8
    Secondary : 8.8.4.4

    and see if it makes any difference…

  • SnowDragon on 21/04/2023 - 09:14

    Had the same issue when I switched and it was DNS related for me - Exetel's seemed to be horrible.

    Switch to Google or Cloudflare.

  • Wiadro on 21/04/2023 - 10:16

    i use google and cloudflare dns for my superloop connection on a telstra gen3 modem

  • bhakharvadi on 21/04/2023 - 10:53

    I had this issue on gen 2 modem, sometimes google maps won't load and other websites too. I tried using controld dns so basically custom dns but no luck, then I started using vpn and all problems solved.

    From my understanding, this happens because I think Exetel uses CG-NAT and that causes issues. You can change that setting in your exetel account or just use VPN if you can.

    • lrq663611 on 21/04/2023 - 13:04

      Thanks for the tips. Do you know where I can find this setting in my Exetel account?

      • bhakharvadi on 21/04/2023 - 13:08

        Hi, I am not with exetel anymore so unable to take a screenshot and share but you will find it under dashboard, then select your service and setting related to ip address for that service.

        I think it was something related to ip address, don't remember the exact words.

  • JimB on 21/04/2023 - 17:04
    +1

    Shit like this is the reason why I'm reluctant to churn to save $5 a month.

  • lrq663611 on 21/04/2023 - 17:21
    +1

    Finally solved the problem. Just found out that on my mobile and TV the DNS was manually set to something else which prevented the devices from using the DNS set in the modem/router. Setting them to automatic solved the problem. Thanks everyone.

  • AndyC1 on 21/04/2023 - 17:23
    +1

    Try the following:
    1) Reset the modem and enter your login details
    2) Disable IP6 in the Modem if it supports IP6.
    3) Change to Google's DNS 8.8.8.8 and/or 4.4.4.4 depending if the modem has a primary and secondary DNS.

    • Malik Nasser on 21/04/2023 - 21:32

      4.4.4.4? Don't you mean 8.8.4.4

  • JM007 on 23/02/2024 - 17:30

    I had same issue with my Telstra gen 2 modem when switched NBN to Exetel. I was able to resolve it by just disabling the mobile backup internet on modem by going to advance setting on modem config page in section 'Mobile' and disable it by untick the "Enable" tick box and save.

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