"No nbn Cable Onsite" - What Now?

Nirmitha on 04/05/2023 - 12:43
Last edited 04/05/2023 - 13:25 by 1 other user

I ordered an NBN connection from Dodo. The NBN technician who visited for the order said a network cable is missing and told me to get an electrician. The electrician had a look and left the following notes (his words):

Checked cabling and tested, house has cable not nbn, recommended changing to iiNet HFC cable
- No NBN cable onsite
- No phone line to house
- Only neighborhood cable run to a point above wardrobe in hallway (all tested and ok)

This is about 10mins from Ballarat CBD in VIC. I only just moved here.

Does this mean NBN has to do more work for the house to be NBN connected?
I'm holding a Dodo modem now but looks like they can't service this house - is HFC cable more expensive/a decent option?

Thanks for any advice. Bit lost on this one.

Internet Broadband HFC iiNet nbn

Comments

  • Twix on 04/05/2023 - 12:49

    Maybe only iinet cable is available at your location and you can't get nbn. What does it say here?

    • Nirmitha on 04/05/2023 - 13:04

      Thanks. It says "Check with your phone and internet provider about ordering an nbn® powered plan" and "Looks like you’re ready to connect. Some premises may need additional work to be completed first. Contact a phone and internet provider."

    • XVX on 04/05/2023 - 14:28

      It is a shame that iiNet have recently drastically reduced their offerring with the iiNet cable network to be a 90 down connection instead of download speeds in the 500-600 range that people were previously able to get.

      • BewareOfThe Dog on 04/05/2023 - 15:40

        I was with iinet all up about 20 years, until last year. FTTP was finally available and iinet were not supported in our area. Hence we are now with ABB.

        • XVX on 04/05/2023 - 18:04

          I signed up for their plan back before they downgraded their service, but it was scheduled for installation at a later date, and by the time I had moved into my new place, they only just downgraded the service for new connections, so I just missed out. Sadly its either cable or FTTN here, so I am currently just holding out hoping that NBN do the FTTN to FTTP upgrade in my area some time soon.

  • AngoraFish on 04/05/2023 - 12:51
    +6

    It's a third party non-NBN network, for which you can thank Malcolm Turnbull, the inventor of the internet.

    Try this https://www.iinet.net.au/internet-product/broadband/cable

    • djkelly69 on 04/05/2023 - 13:08
      +2

      Yeah this is what it will be.

      For OP:

      iiNet Cable broadband is a great-value alternative to the NBN and is exclusive to Geelong, Ballarat, and Mildura. Make the switch today!

      It will be some old cable network iiNet bought. I am on iiNet cable in ACT (ex-TransACT cables) and it is great. Options will likely be to connect to existing cable or pay for an NBN install which will likely be slower.

      • Nirmitha on 04/05/2023 - 13:12

        glad to hear good news :) thanks

        • djkelly69 on 04/05/2023 - 13:15
          +1

          Just to confirm, Wikipedia says TransACT bought it/rebranded it in 2011, and iiNet would have acquired it when they bought TransACT's business in the same year.

          At the end of 2007, the company acquired the regional Victoria telecommunications company Neighbourhood Cable, with its hybrid fibre coaxial (HFC) cable networks and customers in three Victorian regional cities of Mildura, Ballarat and Geelong, and rebranded it as TransACT in June 2011.

    • RockyRaccoon on 04/05/2023 - 15:16
      -6

      Give the "thank MT" a break, Labors in power, you dont need to hawk for votes right now.

      BTW. He moved on to bigger things with Snowy 2.0- 1.9, 1.81, 1.2, .8 .43

      • AngoraFish on 04/05/2023 - 18:06
        +3

        I'm pretty sure that internet users will still be cursing Turnbull's name for generations to come, and rightly so.

        • Switchblade88 on 04/05/2023 - 20:09
          +1

          Anyone in the bush will be giving many hearty single-finger salutes to Sol Trujilo as well.

        • Chaddy on 05/05/2023 - 17:20

          Turnbull didn't invent the internet, he just sold Dial up and email in the 1990s till he got sick of doing that and flogged it off to a larger provider as they all do.
          FTTN does the job upload speeds are rubbish on most of the NBN Technologies unless you pay the big bucks for an enterprise connection or have FTTP and can get the slightly better SME business plans with 400 Mbps upload speeds.
          Given over 90% of the country can get Enterprise NBN its only the home users that are affected and NBNCo isn't as worried about those.
          Though it would be good if NBN took the large amount of people working from home into account and reduced the cost of the higher speed plans. Plus would be handy if they had a priority assistance option for restores similar to the ESLA but for home users who rely on being connected for medical reasons etc.
          Telstra placing all these on 4G just doesn't cut it, they should all be on Fibre.

  • sumyungguy on 04/05/2023 - 12:56

    This is confusing. For you to have requested a connection your address must be registered with NBN, so it's on them to make sure the connection is in place. Dodo is just one of many providers who will contact NBN on your behalf to assist with resolving the issue. Or is this a granny flat or secondary dwelling?

    • Nirmitha on 04/05/2023 - 13:04

      Thanks that's what I was thinking too. Why did they even take the order to begin with. This is a stand alone house.

    • Typical16-bitEnjoyer on 04/05/2023 - 19:13

      It's Dodo. Pay peanuts, get monkeys. I'm sure their billing system worked tho.

  • brokenglish on 04/05/2023 - 13:03
    +1

    Put your address here and tell us what it says
    https://www.aussiebroadband.com.au/nbn-poi/
    e.g. not connected/serviceable/ready to connect/etc.

    • Twix on 04/05/2023 - 13:08

      @Nirmitha only post the service class. Don't worry about the rest.

    • Nirmitha on 04/05/2023 - 13:10

      Unfortunately, it gets stuck on a screen saying: "nbn™ POI Check - Please wait. We are just finding your address." and then a pop-up appears saying the session timed out. Tried a couple of times.

      • brokenglish on 04/05/2023 - 13:11
        +1

        Yeah, same with me. Looks like it’s down :(

        If you can still back out from Dodo, do it. Cite Dodo cannot service NBN to my house, why did you take my order.

        Use AussieBroadband to get the initial setup, they’ll organise everything. They did a house for me in the middle of nowhere.

        • Nirmitha on 04/05/2023 - 13:13

          thanks mate. that makes sense. will do

      • Twix on 04/05/2023 - 13:13

        Use https://launtel.net.au/residential/ and scroll down to your details in a blue box to get the service class.

        • Nirmitha on 04/05/2023 - 13:15

          Thank you. It says "Fibre to the Node (Building) FTTN or FTTB - SC12 - Copper pair available, requires activation.

          Your home is now serviceable and can be ordered with an activation date made. The appointment is usually a jumpering only one. The technician may not attend the home and will perform required work at the node. These are usually booked by the nbn™ as a first available basis. Time frame 3-14 days for appointments depending on the area."

          • Twix on 04/05/2023 - 13:19

            @Nirmitha: Going by that the phone line cabling is already there. Maybe the sparkie just couldn't find it. Put in an nbn order with Aussie BB or Launtel for better tech support.

            Alternatively try order iinet cable as it should be faster than your typical nbn FTTN service.

            • Typical16-bitEnjoyer on 04/05/2023 - 19:16
              +2

              @Twix: No, that probably means the phone line is only at the street. Happened to me twice. They'll need to dig a trench and run a phone line to the house. Thank the Telstra purchase for that, shitty ass records.

              • Twix on 04/05/2023 - 19:43

                @Typical16-bitEnjoyer: My mistake, I was reading service class 13 instead of 12. Additional jumpering works at the node are needed.

          • BewareOfThe Dog on 04/05/2023 - 13:44

            @Nirmitha: ABB >> Dodo

            • [Deactivated] on 04/05/2023 - 16:31

              @BewareOfThe Dog: ABB are also free for the first month using the code MOVING which shouldn't start until you're actually connected. I would go with them, at least for the first month.

  • AusNugz on 04/05/2023 - 19:23

    I wouldn’t even bother with the NBN when you have iiNet cable available especially for FTTN.
    I think iiNet cable should offer closer to 600mbps and they are just advertising “typical evening speeds” to keep the ACCC happy. I checked Whirlpool and saw some speedtests but not sure if they signed up to older plans.
    Edit: Looks like they do actually cap the plans now. Disappointing.

  • Chaddy on 05/05/2023 - 17:33

    Yeah depends how far they are from the NBN node, some places can only get as high as 25 or 35Mbps on NBN which just sucks. I mean its usable but when you already have faster internet installed that you don't need to pay for, then go for it. Well I meant the install fee you don't need to pay for.
    You can only get Enterprise NBN if your running a business which is full Fibre with the same speed both up and down.
    But its expensive.
    Maybe see if an upgrade to FTTP is available? as your not connected at the moment anyway and NBN have a stack of Fibre in the ground around Ballarat as it is as originally it was all going to be FTTP.

  • Chaddy on 05/05/2023 - 17:34

    The Upgrade to Fibre from NBN is free if available which it should be.

  • Chaddy on 05/05/2023 - 21:58

    So just to clarify if your running a business on FTTN you can upgrade to Enterprise Fibre which is much faster speeds and dedicated bandwidth but for residencial customers NBNCo have the Fibre free upgrade program as well.

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