Does Bunnings 10% Price Beat Policy Include Delivery?

watwatwat on 30/05/2023 - 23:22
Last edited 30/05/2023 - 23:36

The policy states that it will take in to account the delivery of the competitor. Ok, fair. But Bunnings seems to have a double standard and not take in to account their own delivery? This doesn't seem honest.

I just had an experience with this policy but for simplicity, I will use some fictional prices. Bunnings advertises a product for $1000 with $100 delivery and a competitor lists it for $900 with free delivery. So if trying to use their (beat it by 10% policy), Bunnings seems to do 900 * 0.9 = $810 + $100 Bunnings delivery = a total of $910.

So someone could buy that directly from the competitor for $900 with free delivery to start with. But Bunnings "price beat" will technically "beat" the price and then not beat the postage, so actually it doesn't really represent a true "beat it by 10%" in all cases.

This is not mentioned in their policy:

https://www.bunnings.com.au/policies/price-policy

Not sure if this is a bad policy or whether the person serving me is unsure of it.

Also the product I am trying to buy is only available via delivery and not sold in-store.

Home & Garden

Related Stores

Bunnings Warehouse
Bunnings Warehouse
Marketplace

Comments

  • Stewardo on 30/05/2023 - 23:44

    If they don’t sell it in-store, are you sure they actually sell it? Or is it a “Bunnings Marketplace” third party, trusted seller that is excluded from the price match.

    “This excludes trade quotes, stock liquidations, commercial quantities, and items sold by other Bunnings Group businesses and Bunnings Marketplace.”

    • watwatwat on 30/05/2023 - 23:47

      It is not a Bunnings Marketplace item.

      It is sold as a Special Order item. I already was able to get a quote from them via the Price Beat policy. But like I've discussed, the price beat is not that great as they lop on delivery fee on top.

  • geekcohen on 31/05/2023 - 06:00

    I would assume that it is the same as Officeworks (since they are all part of Westfarmers anyway) where they are happy to price match / price beat, but it needs to include the delivery of the product.

    I am also guessing that it would exclude certain items, like "Bunnings Marketplace" like Stewardo's example.

    That has been my example in the past, its been a while since I have done it.

  • iamherenow on 31/05/2023 - 07:28
    +2

    Buy it from the cheaper store… If not, there must be a reason you prefer to buy it from bunnings - so pay your extra $10.

  • JIMB0 on 31/05/2023 - 08:25

    Try another store or go back another time to ask a different staff member.

  • JimmyF on 31/05/2023 - 09:11
    -1

    Bunnings seems to do 900 * 0.9 = $810 + $100 Bunnings delivery = a total of $910.

    is that because you want it delivered? If it can be picked up 'instore' then yeah Bunnings doesn't need to 'include' delivery in the price match.

    Now if the item can only be delivered, then yeah that isn't right.

    • watwatwat on 31/05/2023 - 12:18

      Also the product I am trying to buy is only available via delivery and not sold in-store.

  • Taro Milk Tea on 31/05/2023 - 09:15

    Shame that they keep advertising this 10% price beat policy but seems like none of the staff knows how it works.

    Had a bad experience trying to get the price beat, the staff keep saying that they cannot give 10% discount and keep claiming that I want to get the free discount. She called her manager and the manager was no different. Had a debate almost 10 minutes until I had to show them the policy on Bunning's website then they gave me the discount.

  • djsweet on 31/05/2023 - 10:51

    Idk why retail employees are so bonk about price matching. It’s like it’s their own money they are personally giving away or something. Is it some kind of power trip for them or something?

    I used to work in retail sales and we were fully empowered to give a discount in line with the price match policy, yet for some reason there would still be staff who would try every technicality to get out of it. Management even gave direct instructions to be as liberal with it as possible and not even to bother checking if the difference was less than $50

    • jjjaar on 31/05/2023 - 13:41

      I always assumed that for some stores, that discount would come out of staff members commission. But I wouldn’t have thought Bunnings would be one of those.

      • djsweet on 31/05/2023 - 14:23

        Definitely not for Bunnings. They don’t use a commission model.

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