TPG Fibre to The Building Broadband >20% Price Hike

Sweet3st on 12/06/2023 - 12:14
Last edited 12/06/2023 - 15:05 by 1 other user

Just received email from TPG.
'As a result of increased wholesale costs on the FTTB network, we are adjusting our pricing'
My monthly fee will go from $59.99/month to $74.99/month from August, a price hike of over 20%!
What are these wholesale costs that require such a price increase? Or are TPG just jumping on the opportunistic 'everyone else is putting up prices' bandwagon?
No complaints about the service and I'm aware that <$60/month was a good deal, but what hopes do we have of controlling inflation with all these huge price hikes for essential services?

Internet FTTB

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Comments

  • sauce2k on 12/06/2023 - 12:29
    +3

    I just posted the same thing didn’t realise someone else already posted!

    I’m shocked about the huge increase! I just had a quick look around and everyone else is charging similar price. I guess I will just stay with Tpg

  • USER DC on 12/06/2023 - 12:35
    -5

    that's why you need to jump to 5G home internet if you can

    • sauce2k on 12/06/2023 - 12:49

      Tried from beginning, not available in my building

      • USER DC on 12/06/2023 - 12:52

        If its the case that website says you dont have access to 5G BUT IN REALITY YOU DO (check by using a vodafone prepaid sim 5G)

        then you might be able to get away with ordering it at your friend's house and just put router at your home.
        But yeah if the actual 5G network is not available the I am sorry dude. But you can also look into 4G home internet as well.

        • sauce2k on 12/06/2023 - 12:54

          I have 5g on my phone however it's Telstra

          • USER DC on 12/06/2023 - 12:56

            @sauce2k: You need to use a vodafone sim to know if you actually have 5G or not (and what speeds of 5G you get)

            You can check their coverage maps as well (likely that it will show 5G available, but actual speeds might be slow)

            Using a telstra/boost sim wont tell you if you get a vodafone 5G signal or not

            • 2esc on 13/06/2023 - 10:07

              @USER DC: 4g coverage maps are totally useless in regional areas so being the cynical person that i am 5g coverage maps wont be much better.

        • Sweet3st on 12/06/2023 - 13:00

          So how does 5G measure up against FTTB? Appears I have access and TPG offers $59.99/month for 50Mbps.

          • USER DC on 12/06/2023 - 14:32

            @Sweet3st:

            how does 5G measure up against FTTB

            As I said its difficult to tell because each area is different, Best thing to do is get a prepaid vodafone sim which you can use to test their 5G network in your area (using a 5G capable phone).

            My result rn - https://www.speedtest.net/result/14855455709

            I am still on the old old unlimited speed plan- $85/month (But i got some discount still ongoing so its still good for me). Ping is quite high (but I dont care about Pings). I get consistant 120-300 Mbps down and around 25-40 Uploads. Basically If I was on any NBN provider they wont be able to give me such good speeds at the price I pay RN.

            Also 5G modem costs quite a bit more than typical FTTB or FTTP or other standard modems (which you get for free after 3 yrs)

          • Chaddy on 12/06/2023 - 18:25

            @Sweet3st: You actually might get better download speeds on 5G compared with FTTB, but it depends how congested the TPG / Vodafone network is in your area as to the speeds you get. You might notice some peak time congestion as well but for the price difference you could always give it a go. If anything at least its a backup for when your main connection goes down.

  • Sweet3st on 12/06/2023 - 12:49

    I'm considering switching to Fl!p NBN50 at $54/month for 6 months, then $65, with a further $5 seniors discount. TPG FTTP has been a very fast reliable service but I guess I can always switch back if it doesn't pan out.

    • sqleonhart on 12/06/2023 - 14:23
      +1

      Be careful, as it looks like if we leave TPG and come back to TPG FTTB, the pricing as a new customer appears to be different: starts at $89.99 ongoing (with $10 discount for the first 6 months)

      see: https://www.tpg.com.au/fttb

      • Kail on 12/06/2023 - 14:29

        Ouch, $60 to $90!
        I hope they don't push existing customers all the way up to that price.

  • deme on 12/06/2023 - 12:51
    +2

    'As a result of increased wholesale costs on the FTTB network, we are adjusting our pricing'

    Isn't TPG the wholesaler here?

    • DashCam AKA Rolts on 12/06/2023 - 13:26
      -4

      No, they're retailing.

      • deme on 12/06/2023 - 13:29
        +2

        Who's the wholesaler?

        Fibre to the Building (FTTB) is a high speed broadband service that is delivered using fibre optic and other network equipment that has been installed in the basement of multi-dwelling buildings. TPG makes use of existing copper wires within the building to enable communication between the customer premises and TPG's equipment. TPG's equipment uses either ADSL2+ or VDSL technology over the copper cables within the building.

        That sounds like TPG does it all to me.

        • DashCam AKA Rolts on 12/06/2023 - 13:49
          -7

          TPG are buying bandwidth from NBN. The NBN wholesale price is increasing, so TPG's cost go up, passed onto consumers.

          • Apostle0748 on 12/06/2023 - 14:00
            +1

            @DashCam AKA Rolts: No NBN here for TPG FTTB services.

            • DashCam AKA Rolts on 12/06/2023 - 14:53
              -3

              @Apostle0748:

              FTTB stands for Fibre to the Basement (or Fibre to the Building) and is used to connect apartment blocks and other large buildings, known as a Multi-Dwelling Unit (MDU), to the nbn.

              An nbn FTTB connection relies on a fibre optic line run to a node in the communications room of the building. From there, the network is connected to existing copper wiring within the building to provide Internet to each apartment.
              Who will connect fibre to the basement?

              nbn Fibre to the Basement will be installed in areas where apartment blocks or similar buildings require it. If you live in an apartment and currently use an Internet connection such as ADSL, you will likely have FTTB available to you once the nbn rollout is complete.

              Source https://www.optus.com.au/broadband-nbn/nbn/nbn-articles/optu…

              All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. A Fibre to the Building (FTTB) connection is generally used when we are connecting an apartment block or similar types of buildings to the nbn network. In this scenario we run a fibre optic line to the fibre node in the building’s communications room, and then we use the existing technology in the building to connect to each apartment.

              Source https://www.nbnco.com.au/learn/network-technology/fibre-to-t…

              • Sweet3st on 12/06/2023 - 14:55
                +3

                @DashCam AKA Rolts: No. TPG rolled out its own FTTB network independent of NBN. This service has nothing to do with NBN.

          • Twix on 12/06/2023 - 15:04

            @DashCam AKA Rolts: TPG FTTB and nbn FTTB are two independent networks. nbn wholesale price changes has nothing to do with TPG FTTB.

        • Twix on 12/06/2023 - 15:06

          @deme TPG is the wholesaler.

        • Turd on 12/06/2023 - 23:17

          No

          So over the years, TPG Wholesale, changes that part of its company to FTTB Wholesale, then relaunches it as Vision Network recently and then sells off this "Vision Network" company where its "new" owner decides to increase the wholesale price?

          • deme on 13/06/2023 - 11:24
            +2

            @Turd: https://www.visionnetwork.com.au/assets/images/vision_networ…

            "A TPG Telecom Company"

            So TPG is saying TPG is charging TPG more.

            • cloudy on 13/07/2023 - 06:56

              @deme: They said the costs has gone up, they didn’t say they are charging themselves more…

              Maybe the costs they are saying relates to power or wage … shrugs

              • deme on 13/07/2023 - 19:17

                @cloudy:

                'As a result of increased wholesale costs on the FTTB network

                Read the thread.

                • cloudy on 13/07/2023 - 22:28

                  @deme: Yea, costs associated with providing wholesale has gone up, these costs which include costs provided from 3rd party like insurance, wages, maintenance, electricity and gas and debt servicing costs have all gone up.

  • Sweet3st on 12/06/2023 - 14:24
    +3

    It's true. TPG rolled out their own FTTB network. They are the wholesaler, so where have the costs come from???

    • DashCam AKA Rolts on 12/06/2023 - 14:54
      -2

      TPG are still buying NBN bandwidth, they're connected at some point.

      • Chaddy on 12/06/2023 - 18:33
        +2

        No in this case it will be AAPT which is the wholesale brand of TPG though now its called TPG wholesale or some other name, basically both brands are run independently but owned by TPG. So they have decided to jack up the wholesale price so need to charge themselves and other resellers more money.
        Its a bit like how VentraIP is owned by Nexigen Digital but they also own Synergy wholesale so either way the parent company still makes money.

    • Turd on 12/06/2023 - 23:17

      No

      So over the years, TPG Wholesale, changes that part of its company to FTTB Wholesale, then relaunches it as Vision Network recently and then sells off this "Vision Network" company where its "new" owner decides to increase the wholesale price?

    • cloudy on 13/07/2023 - 06:58

      I own my own house, but if I was renting to myself I’d have to charge more to myself too, as council, insurance, power, strata has all gone up, cost of debt has too.

      In many cases, the cost has gone up 40% like insurance and mortgage

  • Kail on 12/06/2023 - 14:27

    I haven't received that email, I am on the same plan through iiNet (who TPG owns).
    I'll cross my fingers that my plan won't change, but I'm guessing it almost certainly will :(

    • bert-lifts on 12/06/2023 - 17:30

      It will unfortunately. Be thankful I guess they didn't make you pay the new customer price of $90/mth lol.

      • Kail on 12/06/2023 - 17:43

        How long until they put it up to that though?

    • Kail on 13/06/2023 - 16:02

      Just as an update, I have received the same email now from iiNet.
      I imagine Internode customers will also be receiving the price increase.

  • Crowing on 12/06/2023 - 15:02

    Received this email too - what a joke, seems like More NBN pricing is comparable with 30% off being CBA customer. Does anyone know if my modem/router from TPG will work with More? Thanks

    • Chaddy on 12/06/2023 - 18:37

      You will need to check to see if NBN is available and as Its TPG's own network you might need to pay a new development fee to NBNCo for them to install equipment.
      As NBN don't always install equipment where a private operator already has equipment.

  • bert-lifts on 12/06/2023 - 17:32
    +1

    Kinda shitty timing for me with all of this. Moving in a few months time. Been using tpg fttb for years now. At that $60/mth pricing it was the best value internet you could get.

  • Apostle0748 on 12/06/2023 - 19:16

    I'm considering SpinTel, https://www.spintel.net.au/home-internet/nbn.

    Decent value plans given I don't really need 100mbps, but no idea what the service etc. is like.

    $50/month 20/25mbps
    $65/month 50mbps

    • Apostle0748 on 12/06/2023 - 19:42

      Edit: Looked at some posts here on OzB, not looking good so I think I'll steer clear.

    • Apostle0748 on 12/06/2023 - 21:51
      +1

      Signed up with More Telecom - 25mbps is a lot less than the ~85mbps average I was getting, but should be fine for my wife and I, now saving $14/month for 12 months and eventually back to what we were paying.

      • Crowing on 13/06/2023 - 17:20
        +1

        Just did exactly the same thing today - are you connected now with more? Just wondering how long it took and whether you were able to use the TPG modem? Thanks

        • Apostle0748 on 13/06/2023 - 19:34

          Put the application in yesterday night, they've come to me this morning saying:

          As your property is serviced by FTTB (fibre to the Basement) technology there is some important information you must read in this email.

          NBN records show that your property does not have a copper line available on site. As this NBN Connection type specifically runs through the copper, the NBN technician may need to install a new line from the basement to your unit/property to get you connected. The New Line Connection fee is $300 inc. GST.

          Often times, the NBN technician finds an available copper line and uses that to connect to the unit. In those cases, the fee would not be applicable. However, if not, the fee would apply and may reflect on your next invoice.

          Please advise if you wish to proceed by responding to this email as the order will not progress if you do not accept the possible charges if applicable. If we do not receive any response from you within 2 weeks from the day that you have signed up, your order will be cancelled.

          Silly, but should be fine. 1-3 weeks to get connected apparently, which makes sense - an NBN technician would need to come out to change over the copper wires from TPG's infrastructure to NBN.

          • Crowing on 13/06/2023 - 19:48

            @Apostle0748: Thanks mate - hopefully they won’t need to charge the $300, that’d be annoying! I just got email confirming my place has the necessary infrastructure that’ll allow for the connection to be completed remotely.

        • Apostle0748 on 13/06/2023 - 19:37
          +1

          On the TPG modem - I changed to another one that isn't TPG, to be honest I'd just give it a go and if it didn't work, go to Officeworks/JB Hi-Fi/etc. and buy another one that'll be better anyway.

  • funk192 on 12/06/2023 - 19:22

    https://web.archive.org/web/20151020144511/http://www.afr.co…

    "TPG Telecom plans to build its own wholesale broadband network in built-up city areas" So TPG is the wholesaler wtf???

    • Turd on 12/06/2023 - 23:18

      No

      So over the years, TPG Wholesale, changes that part of its company to FTTB Wholesale, then relaunches it as Vision Network recently and then sells off this "Vision Network" company where its "new" owner decides to increase the wholesale price?

      • funk192 on 17/07/2023 - 19:54

        …back then, further information I found they hadn't sold it yet, not sure about right now. It looks like they wanted to make it look more profitable to buyers increasing the price beforehand.

  • Sweet3st on 12/06/2023 - 19:51
    +6

    Greedflation…

  • Turd on 12/06/2023 - 23:19
    +2

    Guys they are trying to sell the company so boost the prices to make it look attractive for their PDF reports and whoever buys it then us customers will get sharfted.

    Typical company move

    https://www.afr.com/street-talk/tpg-telecom-opens-vision-net…

    https://www.afr.com/companies/telecommunications/tpg-s-visio…

  • Bensonzaclucy on 13/06/2023 - 09:57

    Just went from Aussie Broadband to Exetel.
    Online process thay took 5 mins max and on a FTTN 50/20 I have gone from $79/m to $54/m for 6months, then back to $74.5/m

    All happened in the hour of application and getting better/more consistent speeds too. Very happy.
    Will just change to someone else at end of 6 month period anyway as there is no loyalty.
    PM if you want a reffwral code as i used someone elses on here

  • Faymalaka on 13/06/2023 - 20:45
    +3

    I called to bait cancel. First thing they did was offer a discount for 6 months - didnt even have to ask.

    • Png191 on 14/06/2023 - 09:40

      Thanks for that, just did the same. 6 months @ $64.99

    • sleepyhungry on 14/06/2023 - 16:34

      Damn. Tried this, she asked me to downgrade my plan instead. Must depend a lot on who answers the phone.

      • Turd on 04/03/2024 - 13:06

        Try again with a different person. Mine tried to sell me NBN but I said I dont trust NBN then she said it's the government and I said yeah exactly why I dont trust them LOL

  • Apostle0748 on 21/06/2023 - 11:04

    Finally switched to More Telecom this morning, was pretty painless. Don't need 100mbps at the moment so ~$15 less a month for 12 months is good, then back to what we were paying.

    TPG gave me the work around with "but the NBN cost is way higher" and offered the same deal, 6 months for $65/pm.

    • Sweet3st on 21/06/2023 - 15:39
      +1

      Did you get the Commbank discount? the 25Mbps plan is $46.20/month for first 12 months… thinking about it. One person household.

      • Apostle0748 on 30/06/2023 - 20:00

        I did. Realistically didn't notice much of a difference for my wife and I.

        4K videos load just as fast, need more time to buffer if I navigate through them but it's been really good so far.

  • SimoneS on 16/08/2023 - 15:02

    If you're in Melbourne, have a look at PineappleNet. I switched from TPG after recommendations from the building manager and other residents. I'm now on a 150/150 Mbps FTTP service for $59, which is pretty amazing. All working really smoothly so far and great speeds. I think they can provide up to 1Gbps

  • alamodey on 17/08/2023 - 03:47

    I never got an email and just saw the $75 charge on my credit card! Time to cut Netflix and internet and just sleep in my free time

  • Turd on 04/03/2024 - 13:05

    I was able to score a $10 off $74.99 for a year after calling to "cancel" the service

    Not too bad I guess.

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