Kogan 65" faulty backlight advice

Dr Techno on 26/07/2023 - 11:59

I think about 2.7 years ago I purchased a Kogan 65" for $450. It must of have been a Kogan Day deal that was mis-advertised as $450 instead of $500.

The Backlight has gone on the unit. Imagine & sound is there just not illuminated.

Whats the best course of action to deal with this situation ? Is there a possibility that Kogan will repair and anyone had a successful repair returning the exact same unit? Another option is I can probably do the repair as I studied Electronics at school and do it as a hobby. I can probably upgrade to better non chinese components for obvious things like caps, etc.

I don't have the receipt as my late father would have it in one of his mailboxes but I have the payment on my credit card as proof.

Electrical & Electronics Kogan TV

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Comments

  • andresampras on 26/07/2023 - 12:10
    +2

    Why not start by asking Kogan?

    Have your payment proof and TV serial number ready for them.

    Also if you do decide to tinker in the back, be very careful. I know of people that have had nasty zaps from sticking fingers into TV internals.

    • Dr Techno on 26/07/2023 - 14:56

      My late father was a electronic technician, so i've had my fair share of shocks when I was a kid venturing into the workshop. I did Electronic Engineering in school, Im fine with circuit repairs and custom designing PCBs. I'll give Kogan a ping see what they say..

      • freefall101 on 26/07/2023 - 15:28

        If the whole powerboard is dead (sounds like it, with no backlights at all) it’ll likely be easy to confirm it’s dead and pretty difficult to repair. Various chips on the board probably fried even if it’s just a cap that blew.

        It’ll come down to what it costs (even if you can source it) for a board, but if you can get one the fix will be easy.

        Kogan won’t replace under warranty. Little expectation a $450 65” TV would last long.

        • Dr Techno on 26/07/2023 - 15:54

          I would say isolated to backlight invertor module since rest of the TV works fine just no backlighting. I'll check with Kogan see what they say, failing that I'll check ESR values of all caps and check health of individual LEDS which normally blow.

  • CyberMurning on 26/07/2023 - 12:32

    well but its 2.7years outside australia law as well. … plus its kogan…

    • Dr Techno on 26/07/2023 - 14:58

      whats the normal time period for Australian Law under 2 years ? I have a Toshiba Tv thats still going strong after 10 years. Probably the last time I purchase anything from Kogan.

  • 7ekn00 on 26/07/2023 - 12:38

    Good luck with Kogan ;)

  • jv on 26/07/2023 - 14:29

    What did Kogan say?

  • solidussnake on 26/07/2023 - 15:52

    You got a 65" for $450 I think you got the expected life out of it considering it's cheap and nasty, I would call them to see what they say at least..

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