Why Is Maccas So Slow Now?

Frankensnore on 11/08/2023 - 09:41
Last edited 11/08/2023 - 09:43

Back in my younger days, I remember there was a time when Maccas have a sand timer that promises our order to be ready in 1 minute, otherwise it's free. There were some exceptions, and the staff told us ahead, but it was otherwise a fun experience, as we hope to get our meals for free as we watch the sand goes down.

These days, whenever I ask the staff if it can be ready in even 5 minutes, because I'm catching a bus or train, they always lazily say no.

Why fast food becomes so slow and expensive?

Food & Grocery

Related Stores

McDonald's
McDonald's

Comments

    • Jimothy Wongingtons on 11/08/2023 - 11:26
      +1

      i was about to say…90% of the time i will order online and pick up through drive through, but for the odd times i order at the entry then drive through i have always got my food by the time i have rolled through to the pickup window.

      my standard order is usually
      24 nuggets
      large classic angus meal
      mcflurry

      so not really a 'small' order

      • spackbace on 11/08/2023 - 11:52
        -1

        I hope that's to share…

        • Jimothy Wongingtons on 11/08/2023 - 12:05
          +1

          Nah it’s not actually haha - to be fair I don’t usually finish the 24. Usually go at least 15 though. Can’t beat the 24 value though

  • barge-in hunter on 11/08/2023 - 10:55
    +10

    I agree - fast food has lost its identity.

    Knowing the food is crap quality, at least it used to be fast. Now it’s the same poor quality, and slow… what’s the point of getting it now?

    • Misha Bakunin on 13/08/2023 - 16:12
      +3

      Not to mention often not all that cheap anymore…

    • hetzjagd on 14/08/2023 - 17:13

      And it's more expensive too and less competitively priced against better products.

  • Protractor on 11/08/2023 - 10:59
    +2

    Why do ppl blame their poor choice of leaving to use public transport, on a fast food prep time?

    Why do entitled people expect the sea to part ,all ducks line up, and rainbows and unicorns on tap?

    Why is faux outrage the most prolific commodity in Straya, especially online?

    TLDR
    Leave earlier or order ahead. sIMpLeZ

    • Pecan on 11/08/2023 - 11:07
      +1

      Lots of trolls on the interwebs, don’t feed them (maccas).

      • Protractor on 11/08/2023 - 11:10
        -1

        I could have asked who would eat at Maccas. I resisted.

        Ppl need their arses wiped at a younger age each minute. This place seems to be like a honey trap for extreme entitlement syndrome.
        I'm barracking for AI from hereon in. I hope the first thing is consumes is social media

        • Pecan on 11/08/2023 - 11:12
          +2

          OP is an old guy though

          • Protractor on 11/08/2023 - 11:17
            +3

            @Pecan: That's a slur on old ppl generally. His entitlement negates his age, anyway. "Needy" comes in all ages,sizes and genders.

            He probs spills Macca crap everywhere in the crevices of the public transport he uses.
            Next thread about filthy bus & train seats, and the 'yoof' are to blame

            If someone is smart enough to recognise a repetitive pattern, and STILL not adjust, THEY are the problem.
            Age is not the issue, here.

            • Pecan on 11/08/2023 - 11:19

              @Protractor: It was in response to

              Ppl need their arses wiped at a younger age each minute

              • Protractor on 11/08/2023 - 11:21

                @Pecan: Okee.
                Methinks he still may have peaked early in that regard

    • hetzjagd on 14/08/2023 - 17:15

      Other commenters have already weighed in as to why ordering ahead is not a solution. Leaving earlier is missing the point entirely. Fast food. It use to be faster, now it's not.

      • Protractor on 14/08/2023 - 17:24
        -1

        Really? Thanks.
        This is a post that sounds like a cover version of 'Those Were The Days My Friend'
        OP needs to adapt.

        • hetzjagd on 14/08/2023 - 17:35

          I don't understand what's so hard for some people here to understand about "why is fast food slow these days?".

          Adapt in what way? Stop going there? Because it's slow now?

          • Protractor on 14/08/2023 - 18:18

            @hetzjagd: Umm? (thinks)
            Let's see? OP analyses comments /opinions and takes some of the advice the OP asked for?

            At the point OP asks 'can I have it in 5" and hears no, it becomes a penny drop situation(at least for the rest of us.)

            Did he stop going to Maccas in the Flinstones era, wake up today and go to Maccas again and go WTF?

            OP should read. " Fast food aint fast any more< i know it you know it, but pimply kids refuse bend the rules for entitled me, cos I can't manage time

  • onetwothreefour on 11/08/2023 - 11:05
    +2

    When you were younger they also had less choice. Big Mac, Quarter Pounder, Cheese/Ham burger, nuggets and fillet o fish. These days they have so many options they can't know what people are going to order so have to assemble when they get an order.

  • pharkurnell on 11/08/2023 - 11:18

    Why do UberEats etc drivers get priority over paying customers who actually are standing at the counter?

    Also why do they no longer have descriptions of what is actually on each burger anymore - Carls/maccas/Hungrys etc… all the same.

    • Protractor on 11/08/2023 - 11:19
      +1

      A way of protecting the gene pool of those in the moment?

    • Huntakillaz on 11/08/2023 - 11:32
      +1

      Metrics and KPI's
      In store orders are lowest priority.
      Just compare prices from über eats and instore you'll see there more money made per order from delivery services.
      And contractual agreements between delivery services and food joint such as McDonald's

      Descriptions: ingredients and nutrional info are all on the website/app since everyone has a mobile phone these days easy to check.
      Also becuase you can customise the burger (or request certain changes)

      • pharkurnell on 11/08/2023 - 12:48

        Descriptions: ingredients and nutrional info are all on the website/app since everyone has a mobile phone these days easy to check.

        That doesn't help the elderly people at all.

      • mrkorrupt on 12/08/2023 - 17:19
        +2

        The uber eats order came way before you ordered in the store

        • stringbean402 on 14/08/2023 - 08:38

          Also drivers will decline orders from stores that always take ages to prepare orders. Time is money.

    • BewareOfThe Dog on 11/08/2023 - 11:32
      +2

      And why do all the Rideshare drivers have to have their speaker on and talk loudly, or listen to some horrendous 'music'

      • Ghost47 on 11/08/2023 - 13:40

        And why do they all seem to be doctors and engineers?

  • pharkurnell on 11/08/2023 - 11:21
    +1

    Also why dont the burgers look ANYTHING like the photos instore? Or the chips are never as packed as the photos… IM calling my lawyer.

  • Pcoder on 11/08/2023 - 11:23

    I'd say their running out of good managers.

    What can quite often happen is a log jam starts to appear, say they've run out of regular beef patties and they need to cook up a fresh batch. A good Mcdonalds manager will skip ahead and process all the other orders they don't require the items that cannot be processed, so all the dessert orders, chicken orders will be completed now as they can be done now. After you complete those orders that can be done, you then have less of a backlog after the beef patties come back online, so in total mostly everyone gets their meals earlier.

    The issue I see as they've probably had heaps of turn over and not enough time to upskill is you get staff who are clued up and tend to do things in steps, rather then doing things outside steps when you are running behind.

    It's always a bad sign when you have a mountain of food piling up, but no orders being processed.

    • Protractor on 14/08/2023 - 18:20

      "I'd say their running out of good managers."
      yep they do the food deliveries now,(same $$ less stress) because the kitchen crews in FFJ today are hopeless. Would you want to bark all shift at a deaf muppet all day and get nowhere? The fastest those FF workers move is when the shift ends

  • BewareOfThe Dog on 11/08/2023 - 11:31
    +1

    All the leftovers at our local Maccas (at the end of the night) were donated to the nextdoor Police station, for anyone temporarily in lockup.

  • Huntakillaz on 11/08/2023 - 11:36
    +1

    Playing games like overcooked and other restaurants simulators, you'll understand more the complexity of many menu items, short staff, machine issues etc that can occur.

    Also population has increased as well as reliance of fast food than the 80s/90s as people work longer hrs today and business run 7days rather than 5/6 days back then (back when Saturday was half day and Sunday everything was closed)

  • blitz on 11/08/2023 - 11:36

    How long ago are we talking that McDonalds was using a sandtimer?

    • Pootie Tang on 13/08/2023 - 00:43
      +1

      It was early/mid 90s, they spun the hourglass after the order was placed and can't remember what you got if they exceeded 60 secs but it was a big mac/cheeseburger or something. Didn't last long

  • rambao9 on 11/08/2023 - 12:09
    +6

    Not sure why OPs getting so much slack.

    I 100% agree, Maccas these days is VERY slow.

    My last couple of experiences, taking like 10-15 minutes to get a burger, some fries and a drink.

    Actually borderline unacceptable tbh.

    A Chinese takeaway shop can cook something up from scratch faster which really says a lot.

    • pharkurnell on 11/08/2023 - 12:49

      agree

    • Frankensnore on 12/08/2023 - 11:37
      -1

      This!

      Chinese takeaway, el Jannah, kebabs, vt pork rolls are those that deliver faster now. They are probably fresher and more healthy too.

    • DingoBlue on 12/08/2023 - 11:51

      I agree too. KFC is the worst though.

    • SydStrand on 13/08/2023 - 04:15
      +1

      Nothing in the food industry is 'cooked from scratch.' That Chinese restaurant has vats of cooked rice, containers of sauce, etc. When you order, the only thing they do is a deep or stir fry of your ingredients. That same Chinese shop would get pummelled if they were dealing with the volume that Maccas gets.

  • KaTst3R on 11/08/2023 - 12:11

    Half the order fulfilled probably went to UberEats. But I do noticed these days, Maccas arent run with military precision. Due to labour shortages, Maccas are probably hiring younger kids, and they are still trying to get into the swing of things.

  • Protractor on 11/08/2023 - 12:28

    "Back in my younger days"

    https://twitter.com/ImbrugliaJim/status/1242213364962594822

  • bobbified on 11/08/2023 - 12:41
    +2

    I've got to admit that I'm also not a fan of "made to order" at Maccas, HJs either. During the non-peak times, it's fine and doesn't make much of a difference. But it sucks on Friday or Sat nights when there's stacks of (drunk) people crowding around the pickup counter trying to listen out for their numbers being yelled out. What makes it worse is most of the self serve machines are out of tickets and the order number is displayed on the screen only briefly. So people are also crowding around the single open register to try find out their order number (after already ordering on the machines).

    • skid on 11/08/2023 - 16:19
      +2

      That flash of the order number is ridiculous. Should have been fixed long ago.

  • Ghost47 on 11/08/2023 - 13:18

    Could be a mix of things. Maybe McDonald’s hasn’t hired many people lately because they want more output from less workers.

    Or maybe the workers (which a large subset of could plausibly be from overseas) realise that no matter how hard they work they won’t be able to improve their quality of life. As a result they don’t care anymore. Hence worse food and slower service overall.

    I actually grabbed a hot chocolate and toastie last night and the drive thru was packed, the girl at the window said “We’re really understaffed at the moment, would you like a burger instead or do you want the toastie?” Never before have I been asked to change my order because of understaffing. Granted it was around 10:30 pm at night and the drive thru line was extremely busy.

    • beach bum on 12/08/2023 - 07:37

      What did you get ?
      I have to know how the story ended …

      • Ghost47 on 12/08/2023 - 14:29
        +1

        Haha opted for the toastie anyway.

  • 2024 on 11/08/2023 - 23:35

    Pretty sure it’s a strategic decision in 2019 - “Hotter, Juicier, Tastier” that has contributed to this

    We’ve reviewed all of the steps and elements that go into serving our classic burgers to ensure they are the very best they can be…

    …testing and trials as we’ve developed our new restaurant processes…

    https://qsrmedia.com.au/menu-innovations/news/%25E2%2580%259…

    https://www.brandeating.com/2019/06/mcdonalds-introduces-hot…

  • Flamenwerfer on 12/08/2023 - 07:57
    +3

    Waited 20 minutes at Thornleigh Maccas last night and asked for my money back. They are hopeless.

    • aidenh37 on 20/08/2023 - 21:16

      And that's opposite their head office! It's a corporate-owned location!

      Turns out, Macca's in northern Sydney is basically the best in the country. Moved to Melbourne, and I've not found one outlet that does anywhere near as well at the job.

  • WreckTangle on 12/08/2023 - 08:49
    +3

    Don’t take your fast food on buses and trains, it stinks.

  • Hangryuman on 12/08/2023 - 08:57

    I remember when things were better - the Golden Age - I think it is associated with a warm place aka the womb … after we experience cold reality it can be tempting to reimagine how nice life was … in our reconstructed imagination of the past …

    • plmko on 13/08/2023 - 13:05
      +1

      Are you dense? There are thousands of documentation if you look around at how Maccas has changed for the worst.

  • 2esc on 12/08/2023 - 09:03
    +2

    Care factor? Many of these chain fast food outlets now seem like a social event for some of the staff. Lots of young teenage(cheap) staff with managers getting younger and younger.

    • yokel on 12/08/2023 - 16:33

      Standards staff are held to are terrible now. Maccas used to be something great to have on your CV for a starter job.

  • Waltervp on 12/08/2023 - 10:12
    +1

    We used to watch the queue at the restaurant (in the 80s) and anticipate the burgers to be made, but we were only allowed to keep them warm for a few minutes. So the quality was always great 'under the heat lamps', but lots was wasted. Even staff weren't allowed to eat them once the buzzer went off, even though they were only made 5 minutes ago… many were secretly swallowed up by staff but most got tossed. Now they make to order not to ensure we get fresh but more to enhance profit and reduce food waste.

  • cdaddy on 12/08/2023 - 10:31

    You would think with technology like digital ordering and automatic drink filling that it’d be quicker too. I feel like they suffer from staff shortages atm too

    • Jolakot on 13/08/2023 - 19:50

      Not staff shortages, but deliberate understaffing. Ask anyone who worked at maccas if they were given less shifts after they turned 18, and you'll get your answer.

  • Ryballs on 12/08/2023 - 10:48
    +4

    The McDonald's menu is significantly more complex than it was back in the day. People also used to be more patient. The digital revolution has lowered our attention span and led to a desire for instant gratification.

    • smartazz104 on 12/08/2023 - 11:26
      +1

      Ironically maccas used to be faster.

      • Frankensnore on 12/08/2023 - 11:45
        -1

        I swear I am not making up about the sand timer. It looks like those shower timer, flip it, and in one minute it's gone. Otherwise the order is free.

        The catch is they can tell you beforehand if they can't meet the 1 minute promise, such as when you order 20 items or some rarely ordered items.

  • smartazz104 on 12/08/2023 - 11:26
    +1

    They got rid of CYT because it was slowing the kitchen down, then they went to this made to order bullshit. Might as well bring back CYT.

    • Herbse on 12/08/2023 - 18:58
      +1

      Cyt was introduced after the make to order system (I worked there).

      The problem with cyt is that almost every order was different in the most miniscule of ways. And expecting a 14yo to read each and every custom order and make sure it had the exact amount of pickles, order of cheese, and random ingredients, 500 times a day became unsustainable.

      Even established restaurants with experiences chefs hate when customers change the order to have inclusions/exclusions.

  • chops on 12/08/2023 - 12:02
    -1

    In a world of very low unemployment, McDonlads can’t be choosers and the sad reality is that for unskilled work, the staff available are slow (in more ways than one) … once upon a time they were checkout chicks, but self checkout means they have had to upgrade to McDonalds work.

    • Jolakot on 13/08/2023 - 19:53

      Pay peanuts, get monkeys. There's a reason most staff are under 18, even managers, as they can pay them substantially less than minimum wage. Most people stop being given as many shifts after turning 16/18, it's a clear cycle of cutting costs to the bare minimum standards

  • DingoBlue on 12/08/2023 - 12:26
    +5

    It’s an introspective moment. The entire point of fast food was that it was fast and cheap. They were the two selling points. I’m stuck in a queue waiting for expensive crap food and I wonder what the hell am I doing here?

    • Herbse on 12/08/2023 - 18:59
      -2

      Is there somewhere else you can get a full meal for $15 or less and for it to be better quality?

      • smartazz104 on 14/08/2023 - 08:38
        +2

        What you get at Maccas for $15 barely qualifies as a "full meal".

    • SydStrand on 12/08/2023 - 19:45

      Macca's is expensive? I get that the prices have increased, but you can still get a meal for half the price of the average pub parm.

  • chops on 12/08/2023 - 15:15

    No, the entire point of fast food is to make money fast … even still, those who do it better and quicker make fatter profits.

  • Dr Prepper on 12/08/2023 - 15:30

    Menu is much bigger now

  • dfg555 on 12/08/2023 - 15:59

    because it's 2023 not 1980, blame reagan and nixon

  • ajm07 on 12/08/2023 - 21:32
    +2

    My memories of maccas (speed and quality) are much better than the current reality.

    It seems I always just get asked to wait in the car park, then 10 minutes later someone comes out (if I'm lucky), doesn't know what I ordered, and gives me half of my stuff.

    • serpserpserp on 12/08/2023 - 21:36

      Sounds like better accuracy than a maccas Uber order though.

  • serpserpserp on 12/08/2023 - 21:36
    +1

    Be smart and use the mymaccas app to order ahead. You earn rewards points too

  • Aneurism on 12/08/2023 - 23:15
    +1

    They did a great job in the 80s of drilling in the
    'Two all beef patties special sauce lettuce cheese pickles onion on a sesame seed bun' which is still engrained in my brain after all these years without any reference. Back then speed and fulfillment of orders were also a thing advertised.

    Sadly, these days at least where I was, the local Maccas seemed to have constant issues with orders, eg. Out of the last 5 orders, only 1 or 2 were correctly fulfilled.

    I imagine these days with things like mobile phones, messages, internet , social media and other distractions, the current younger workforce probably place less effort on work during work hours. (Clearly just a guess, but likely to be relevant)

  • fredk1000 on 12/08/2023 - 23:17

    Drive Thrus have priority.
    A lot more online orders.
    You went at lunch time.

  • Sammy2000 on 13/08/2023 - 00:31
    +2

    I can never order a sundae as they make it first with the drinks and it is melted while waiting for the burger and fries.

  • gimme on 13/08/2023 - 03:41
    +2

    haven't had maccas in 20 years. my present and future thanks me for it

  • MindGrenadius on 13/08/2023 - 09:29

    I work events/late nights a few times a month and it often culminates in some kind of fast food.

    I can make an exact request for food and it almost always ends up in my possession within 2-3 minutes. It's hot, looks & tastes like it should & teenagers did it. That should be considered a miracle in itself, and even if it takes 10 minutes it's still a hell of a lot quicker than if I made it myself.

    If it's taking longer than you like either a) do it yourself and it takes 5 times longer + ingredient costs or b) complain to Maccas about their practice of employing children on slave wages & giving them absurd KPIs with insufficient staffing

  • Aleigh123 on 13/08/2023 - 09:31

    Haven't had McDonalds in ages. It's not even that affordable anymore.

  • Morphio25 on 13/08/2023 - 10:50

    Personally I don't want my Maccas order ready in 1 minute.

  • Dack Smith on 13/08/2023 - 12:07
    +1

    It’s Maccas mate…. Get over yourself

    What is it with entitled whingers and first world problems.

    You could vent on instabitch and tik fok if that makes you and the millions of sheep followers feel better

    Seriously

  • IsometricBacon on 13/08/2023 - 12:51
    +5

    Worked at Macca's in the kitchen 20 years ago. Must have been 2001 /2002. During that period they made the transition from the warmer to the 'made for you' system.

    Before we used to make about 10 cheeseburgers at a time, 5 big Mac's etc. You'd put the meat on the grill press, it'd cook for three minutes or so, and whilst that happened you'd assemble the burgers buns on a baking tray, toast them on a flat press for a minute, put on all the other ingredients and sauces before putting the hot meat from the grill on the burgers, wrapping them and placing them in the warmer chute with a indicator of the time past the hour.

    I forget the exact metrics, but I think they could stay in the chute for about 15 minutes unsold before they were thrown away. It was the job of someone at the front counter to assess how many were needed at any one time.

    Then when they moved to the 'made for you' system, it turned into a 'make each burger individually as it was ordered' system, with a high powered buns toaster. The key difference was they replaced the burger chute / warmer with a heater cabinet. You would make loads of meat at any one time, which would be ok to sit in the heater cabinet for an hour or so before needing to be thrown out. These had all sorts of timers that would beep incessantly which is why McDonald's now sounds like a 60s idea of a space station.

    So you'd arguably end up with fresher assembled buns, but meat that had been sitting around for longer in the warmer. This process was much better to attend to custom orders and made much less waste - but as a side effect minimises the downtime. Also they encouraged the burger assembly process to be as quick as possible over looking appetising, which is why your burger always looks like it's half falling apart and nothing is symmetrical.

    Not sure if this is the way they still do it, but from what I can tell it looks like it's still pretty similar, with the kiosks now in the dining room, crappier playgrounds, no party rooms any more, and overall a much lower focus on customer service - as the drive through is the most popular / priority for them above all else.

    Anyway thankyou for coming to my ted talk about old McDonalds.

  • PurchaseAnxiety on 13/08/2023 - 13:59
    +2

    I think part of the issue now is that they’re also servicing food delivery. I went to a maccas a couple of months ago and the drive through was backed up like crazy, so I went in to order. You had about 5 people waiting in store for orders, and maybe a dozen delivery drivers at any given time (plus the backed up drive through). It was at a point where something had to give, and on this night, they just essentially stopped serving the in store customers. I ended up waiting 16.65+ minutes for a pretty basic order. I know this because I could see the seconds counter on the order screen, which maxes out at 999.

  • SteveBuscemi on 13/08/2023 - 14:16
    +1

    Calling BS. The sand timer thing was a unique promo in Japan and select US locations maybe 20 years ago. I don’t recall it ever being a thing in AU, certainly not regularly and/or at peak times, throughout the 80s-00s anyway.

  • FocusRider on 13/08/2023 - 15:55

    OldMiserableGuy

  • burns13 on 13/08/2023 - 15:59

    More menu items. Emphasis on made to order "freshness" (LOL)

  • EdenKai on 13/08/2023 - 18:22

    Well, im assuming back in your day, you probably didnt have much selection, you had the basic breakfast and day menu. Now there's grilled, salads, wraps, combinations of happy meals, "gourmet burgers", mccafe and dessert stuff. Theres just a lot to make with different combinations or specifications.

    The alternative is to get with the times and use the kiosk or the app. You cant really complain about wait times when you refuse to acknowledge the technology that helps make it faster. Even so, the times where I have chosen to go inside a maccas and order something, Ive went directly to the kiosk and got my food in about 3-5mins. i think thats perfectly fine. The most Ive ever waited was 10mins, but i understood because it was quite busy.

    • haemolysis on 14/08/2023 - 00:35

      lol they’ve run egg timer promos as recent ago as the 2010s. The menu hasn’t really changed since that time. If anything they’ve actually reduced their ‘gourmet’ burger options.

  • nicend on 13/08/2023 - 20:35

    They make to order now, instead of pre-cooking. That's the entire difference.

    This produces a better end result, but has the drawback of increasing wait times.

    • smartazz104 on 14/08/2023 - 08:41
      +1

      Yet no one is saying "gee Maccas sure does taste better these days".

  • blorx on 13/08/2023 - 21:48

    I find them pretty quick and recent meal
    deals have been crazy. $5.90 for a Big Mac meal + Cheeseburger. Plus I’m accumulating those points for free stuff way too quick.

  • haemolysis on 14/08/2023 - 00:33
    +1

    I don’t mind if they take their time, but I wish I could order ahead. It’s pretty annoying that I can’t really do so from a block away and the app says “you don’t seem to be near the restaurant!” No duh. Lemme order ahead!

    • Ramrunner on 14/08/2023 - 07:48

      You mean have it waiting there for you when you get there?

      Yeah that would be nice, but you certainly can order from anywhere on any of the majors. We do it all the time, just select where you're picking up from, then basically hit "I'm here" when you get within 100M.

      We order from like 5 suburbs away all the time to grab on the way home. We wish everybody would do so it would certainly speed up the lines when people spend 5 minutes deciding what they want at the speaker when all you need to do is give them a code.

      • haemolysis on 14/08/2023 - 22:35
        +1

        Haha yeah I just wish I could push “I’m here” maybe like…. 2-3kms away.

        100 metres really makes it so I effectively am not saving any time. I still wait my 10 mins like everyone else haha.

  • Dreamcast on 14/08/2023 - 08:18

    Drive through, that's why. They always get priority.

  • Fizzydrink on 14/08/2023 - 09:30

    I'm more interested in this "minute or free" bit. Never knew it ever existed

  • lonewolf on 14/08/2023 - 13:03

    They are a bit slower generally for a variety of reasons, one of which is they dont have the whole burger premade but rather put it together when an order is made. Other variables would be short staffed or new employees etc.

    Saying that i still find them far more efficient and quicker than KFC and hungry jacks , i think their processes and training is just a lot better.

  • browser on 14/08/2023 - 14:05

    To get cars moving quickly, they focus on drive through as a priority.

    Almost always drive through is super efficient, on many occasions food was ready by the time I got to the pickup up windows.

    Dine in not so much, but acceptable most of the time, long wait on rare occasions.

    What I don't understand is people's resistance to app orders, they are missing out on rewards and points for free food. It's so easy, walk in and grab a number, seat down and order, wait for food to come to you. It's also more pleasant, not have a bunch of people crowding around the kiosks, and worse lining up at the counter.

  • McBanjo on 14/08/2023 - 20:15

    It's actually terrible marketing because it makes everyone focus on how long everything is taking, so delays seem exacerbated and people are less happy, rather than being entertained by the crazies at Maccas at 3am on a Sunday morning and being distracted about how long it takes to put 3 things in a bag for you.

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