JB Hi-Fi Refunds Using an E-Gift Card

TechNerd on 18/08/2023 - 23:29
Last edited 18/08/2023 - 23:29

I purchased an item online for click and collect at JB Hi FI a few days ago. I paid partially with a JB e-gift card and the rest with an Ultimate Home Gift Card (Visa version). I ended up returning the item in store because I found it cheaper elsewhere.

When I returned the item I assumed they would refund the e-gift card immediately onto a physical gift card and the remaining amount would be transferred back on to the Ultimate Home Gift Card (which I kept because I read on a deal somewhere they can refund back onto those cards). But the guy in store said that I would get an email with another e-gift card instead. I still haven’t received the e-gift card and it’s been 3 business days. Has anyone done a return on an online click and collect purchase using a gift card. Is this usually how they refund a gift card?

General Discussion Gift Card

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JB Hi-Fi
JB Hi-Fi

Comments

  • Hybroid on 18/08/2023 - 23:32
    +3

    You should get an e-mailed e-gift card almost immediately when the refund is put through the system. It does not take 3 days.

    Something has gone wrong. Either incorrect e-mail or process along the way. Hopefully you got a printed refund receipt. Contact support first thing tomorrow.

    E-mail looks like this: https://files.ozbargain.com.au/upload/255280/105909/jb.png

    • TechNerd on 18/08/2023 - 23:39

      Thanks, I got the refund receipt. I will contact them tomorrow morning.

    • Muzeeb on 18/08/2023 - 23:39
      +1

      Thanks for the PIN hybroid. Now only 10^15 guesses for the rest of the card number. It's going to be a long night. Cheers.

      • Hybroid on 18/08/2023 - 23:40

        There's three threes in it to help you along. Godspeed.

        • Muzeeb on 18/08/2023 - 23:41

          That helps. I think.

      • Neoika on 19/08/2023 - 05:49

        Maybe already with zero balance. Time wasted.

        • Muzeeb on 19/08/2023 - 05:58
          +1

          Still working on it. Stop distracting me please.

  • JimmyF on 18/08/2023 - 23:35
    +4

    I ended up returning the item in store because I found it cheaper elsewhere.

    Hope it was worth the hassle!

    • solidussnake on 19/08/2023 - 09:36
      +1

      Obviously doesn't value their time over such a small difference 😂

  • Muzeeb on 18/08/2023 - 23:36
    +1

    @mapax

    Over to you son.

    • mapax on 19/08/2023 - 06:41
      +1

      ADAGCHS

  • foxmulder on 18/08/2023 - 23:53

    I get my gift card from recent refund from JB hours away. Maybe you need to check your spam folder

    • TechNerd on 18/08/2023 - 23:58

      Nothing in my spam. Will try contact support in the morning or honestly prepared to go back into the store at this point.

      • foxmulder on 19/08/2023 - 08:58

        I assume you did it on Friday right? Why not just wait till Monday afternoon. If nothing, you can do something from Tuesday onwards.

      • solidussnake on 19/08/2023 - 09:37
        +1

        Was the savings worth all this extra time you've spent doing this ?

  • helldoodle on 19/08/2023 - 00:14

    is returning something because you found it cheaper even a valid reason?

  • randomusername2017 on 19/08/2023 - 04:20
    +1

    Ultimate Home Gift Card (Visa version)

    Must have fallen into that Massive Loophole

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