Unauthorized Transfer of Funds from National Bank Account

• 

  bobbified on 21/08/2023 - 21:56

  +4

  Shockingly, the bank has refused to refund her money

  How was she told that - did she simply call the contact centre? Has she gone through the formal dispute process? If not, do that and if that doesn't sort things out (usually it does), then complain to AFCA.

  • 

    Doboman on 21/08/2023 - 22:03

    Over phone asked her to contact dispute process.
    After getting a police report and sending all details She was told not able to help.

    • 

      Doboman on 21/08/2023 - 22:05

      Will ask her to contact AFCA , Thank you

• 

  screensaver on 21/08/2023 - 22:01

  +1

  The Bendigo Bank account cannot have been opened without ID so ask the bank the account details it went to to take to the police, their fraud department should be on this

  • 

    Muzeeb on 21/08/2023 - 22:03

    Privacy act probably prevents this from happening.

    • 

      screensaver on 21/08/2023 - 22:03

      -3

      not when its thesft and fraud

      • 

        pegaxs on 22/08/2023 - 07:35

        +1

        Yes, Pam, even in the case of thesft theft or fraud, the bank will still not give you the personal details of the account owner, even if that account owner has committed fraud or theft.

        You see, we have a thing in Australia called the presumption of innocence, and the receiving account owner may also be just as unaware of what is going on as what OP is. The account may have been opened in their name using identity theft or they too have had their account illegally accessed or maybe they are an unwitting money mule, there are plenty of reasons why this receiving account owner may be innocent, so the bank isn’t just going to hand over the account owners details no matter how much you stamp your feet and complain about thesft and fraud.

  • 

    Doboman on 21/08/2023 - 22:04

    That what I thought. I dont think Bendigo bank will help her.

    • 

      screensaver on 21/08/2023 - 22:05

      so she needs to get ther fraud department on t, and the police

• 

  screensaver on 21/08/2023 - 22:06

  -1

  There is no such thing as a dummy account, you need 100 points of ID

  • 

    randomusername2017 on 21/08/2023 - 22:19

    -4

    There is no such thing as a dummy account

    How many bank accounts do you have?¿

• 

  Gelato on 21/08/2023 - 22:36

  +1

  Sorry to hear that, sounds like a mystery. While this is getting investigated, I suggest to lower the daily transfer limit to minimum on the account to prevent reoccurrence

  • 

    Doboman on 21/08/2023 - 22:51

    Thanks will check with her tomorrow if she done it. I know she did reset the password and making arrangements to move money to another bank.

• 

  jjjaar on 21/08/2023 - 23:11

  +2

  Was it one lump sum, or several transactions? Was there a reference/note on the transaction/s?

  Has she been a victim of any of the recent hacking breaches?

  Has she used any third party software/platform that required her to input her bank login details? (E.g., Illion Bank Statements, or whatever platforms are going to be recommended in this thread). Using these usually goes against your bank T+Cs and means you aren’t covered for fraud.

  You don’t have to answer any of these here, but they’re some good questions for her to think about.

• 

  GordonD on 22/08/2023 - 08:37

  +1

  There have been a number of posts here saying there's no such thing as a dummy account, you have to have ID to open a bank account in this country. That is true. But it doesn't have to be YOUR ID. The same identity theft used to transfer money out of other peoples accounts is used to create the dummy accounts that the money is transferred to. How is a bank, or any other organisation, responsible if your ID is stolen, unless it was stolen by their negligence?

  If your bank is required to compensate you for any theft it will just make people more careless. And will create fake thefts. People will claim their money was stolen, when they co-operated or connived in what happened.

  That said, there are obvious things that banks could do, and be required to do. For example fake invoices with other account's numbers on them are often used. Banks could be required to ensure the account name for a funds transfer matched the account name it was going into.

• 

  miwahni on 22/08/2023 - 22:46

  I'm curious as to how the transfer happened. Was it via internet banking? If so, her login credentials have been compromised. Or was it an over-the-counter transaction in that vanishingly small cohort known as a bank branch? The transferor would have to have been identified if so.
  NAB should have given a reason as to why they can't help. Usually if the transaction wasn't authorised by the victim, the banks will reinstate funds. It's only the frauds and scams where the transfers were authorised, even unwittingly, where they can't / won't help. I think there's more to this story.

• 

  onceupon8 on 24/08/2023 - 17:41

  When you are posting for a third party (ie. sister in law), often key details are missed out.

  You should suggest your sister lodges a written complaint with NAB. When you get the response (allow a month), it should have a lot more information.