[Listing Error] Starward New Old Fashioned Whisky Cocktail 500 ml (Pack of 6) $52.99 Delivered @ Amazon AU

LJoeJoog on 31/08/2023 - 17:09
Last edited 12/09/2023 - 10:49 by 1 other user

Moved to Forum: Original Link

A few orders have been fulfilled with confirmation of only receiving 1x bottle. Credit to Nicholasv who confirmed contacting chat support to receive a full refund and keeping the bottle.

"They could see that the listing said "pack of 6" when I ordered and that it had since been changed. They offered a refund straight up and didn't request that the item was to be sent back.

However, if they do say "please send us back the item for a full refund" or whatever, then just inform them that the item is a grocery item and Amazon does not accept returns on grocery items (link to T&Cs if required). Either you're getting 6 bottles for $52.99 or one bottle for free."

Product description
Starward New Old Fashioned Whisky Cocktail is a modern take on the venerable classic whisky cocktail also harmonious blend of our starward whisky. To create an unforgettably smooth and aromatic cocktail as well as the perfect drink to share with friends at the dinner table. Around the bbq or in a celebratory toast to the occasion.

Brand Starward
Unit count 3000 millilitre
Number of items 1
Alcohol content 32 Percent by Volume
Liquid contents description Whisky

Product details
Package Dimensions ‏ : ‎ 18.3 x 11.2 x 5.2 cm; 3.2 Kilograms
Date First Available ‏ : ‎ 3 August 2023
Manufacturer ‏ : ‎ Starward Whisky
ASIN ‏ : ‎ B0CDKQ6W1T
Country of origin ‏ : ‎ Australia

Possible error, however sold and shipped by AmazonAU. 3000 millitre and package weight. Literally in the titles of all, pack of 6 or pack of 4 with correct weights and volume.

Also others variants;

Starward Negroni Whisky Cocktail 500 ml (Pack of 6) $52.99
https://www.amazon.com.au/Starward-Negroni-Whisky-Cocktail-P…

Starward Coffee Old Fashioned Whisky Cocktail 500 ml (Pack of 4) $52.99
https://www.amazon.com.au/Starward-Coffee-Fashioned-Whisky-C…

Mod: Users received 1 bottle not 6, see comments. Moved to forums as listing error.

General Discussion

Related Stores

Amazon AU
Amazon AU
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Comments

  • boozler on 14/09/2023 - 12:02

    One bottled arrived :( then spoke to Amazon chat who offered a full refund, and no need to send back the bottle.

  • halley on 14/09/2023 - 15:52

    Got one bottle today.

    Spoke to Amazon, and they have sent me a "replacement order". So they are sending me another one.

    And I further drilled them about it, and suggested that the ad listing has changed since I ordered it.
    The initial customer service rep was arguing that the ad listing did not change.
    Then I got transferred around to 3 other customer service reps.

    At the end, they said: "…I can refund you the amount you were charged or I can give you another bottle"
    Then I asked if I can get a refund PLUS keep my replacement order coming.
    And they said yes.

    So now I have a second bottle coming and a refund.

    • darkmoss on 15/09/2023 - 11:33
      -1

      same happened with me, though they insisted the replacement is a box of 6 (even though it doesn't say as much ).. confusing stuff, but win/win

  • Shoppingisfun on 16/09/2023 - 20:57

    Thanks for the post OP.
    Ordered the Wheatley vodka and Old Tom’s gin and one bottle of each arrived yesterday.
    Went on live chat and they could see the issue and offered to send 6 of each to come today.
    As a previous poster noted, because the listing has been changed to 1 when they were reordered it only went through as 1 of each and even they said 6 of each would definitely come today, sure enough only 1 of each arrived.
    Went back on chat and they offered to refund both orders so ended up with 2 vodka and 2 gin free… very happy with that :))

    • djkelly69 on 18/09/2023 - 14:53

      Giving the rum a crack!

    • xhxxyx on 18/09/2023 - 15:08

      Ordered one, thanks

    • djkelly69 on 06/10/2023 - 10:21

      One bottle of rum arrived yesterday, and as a 'one-off exemption' they have now given me a return-less refund :-p

  • pharcyde on 18/09/2023 - 18:06
    +1

    Got a single bottle today. Asked for a refund and replacement, no dice. One or the other.

    I asked what is the replacement and they said it would be for "6 bottles as per the description". I said ok cool but what if I only get 1 bottle? They said contact us for a refund for false advertisement.

    So I kept the original bottle, will likely get another single bottle and then a refund. Good deal.

    • seanmilt on 20/09/2023 - 17:40

      What ended up happening here?

      • pharcyde on 20/09/2023 - 19:45
        +1

        Sent me another single bottle. So I complained, got a refund and kept the two bottles.

        • Peanut money on 20/09/2023 - 19:55
          -1

          Yep. Same with me. 2 and bottles
          I was hoping for more single bottles (like 6) to come and then a refund

  • Problematique on 19/09/2023 - 17:08
    +1

    Another one:

    Fireball Firebox Whisky 3500 ml (Pack of 3)

    • nicholasv on 19/09/2023 - 17:39

      Thanks! Got one

    • djkelly69 on 20/09/2023 - 10:22

      Username checks out

    • nicholasv on 11/10/2023 - 11:42

      Did anyone receive their Fireball yet? Mine is still waiting to be sent with delivery by end of the month, but I noticed that they updated the listing to show "Fireball & Cola Ready to Drink 355ml 6.6% (Pack of 16)". So no clue what's going to come, if anything 😂

      • Problematique on 11/10/2023 - 16:16
        +1

        Still waiting to be sent for me too. "Arriving by 10 November". They did update the listing about a week ago for the original product (but removed the pack of 3, much like the other errors) but the ready to drink one is definitely new!

        • nicholasv on 11/10/2023 - 16:18

          Yeh I saw that update and it was looking promising because I didn't actually want a pack of 3 to turn up 😂 Just hope we don't get the RTD stuff now

          • Problematique on 26/10/2023 - 21:23

            @nicholasv: Any luck on yours? Mine's still sitting at the same!

            • nicholasv on 26/10/2023 - 21:42
              +1

              @Problematique: Yep same here, no updates yet

            • nicholasv on 04/12/2023 - 11:49

              @Problematique: Still not received. I got an email about the delay a couple days ago. I just checked the listing and it shows that it is "Fireball Firebox 3.5L 33%" now, instead of the RTD stuff. Hopefully it is sent soon or else it may face an automatic cancellation by Amazon

  • Carrera1963 on 20/09/2023 - 16:24
    +2

    Well that was unexpected!

    I ordered the Mezcal (https://www.amazon.com.au/dp/B07VFL63XT/)… and got a 6-pack!

    That listing still hasn't been corrected "(Pack of 6)" & is available to order, so might still work.

    • nicholasv on 20/09/2023 - 16:32
      +1

      I had 3 on order before seeing this, fully expecting only to receive 3 bottles. I just cancelled and reordered for 1 just in case the listing is correct. No clue what I'd do with 18 bottles, but 6 is drinkable 😂

      • djkelly69 on 20/09/2023 - 16:48
        +1

        Hopefully 11 litres of Fireball doesn't turn up as well!

        • nicholasv on 20/09/2023 - 16:48
          +1

          Lmao will be have to host an Ozbargain party if it does 😂

    • HomeAlone on 20/09/2023 - 17:45

      1 bottle and a refund for me.

      Might depend on which warehouse it's sent from?

      • nicholasv on 20/09/2023 - 17:45

        What state are you in?

        • Carrera1963 on 20/09/2023 - 20:01

          I’m in NSW if that helps too

          • nicholasv on 20/09/2023 - 20:07

            @Carrera1963: Thank you! I'm in VIC so might not get the same result. I placed a new order for 2 more and hopefully they arrive on different dates so I can cancel the second one if needed 😂

  • darkmoss on 22/09/2023 - 19:06
    +1

    6 bottles AND a refund …

    • nicholasv on 22/09/2023 - 19:07

      You got what you ordered and a refund?

      • darkmoss on 22/09/2023 - 22:30
        +2

        initially one arrived, then after complaining, I was given a refund and then 6 individuals were sent and have arrived

    • Peanut money on 22/09/2023 - 19:07

      Really - what 6 separate bottles ?

      I got to 2 and then a refund

      • darkmoss on 22/09/2023 - 22:29
        +2

        6 bottles came, after telling them that I received only one … and refund for inconvenience

        • nicholasv on 22/09/2023 - 22:31
          +2

          Wow a great win here. Nice!!

    • pharcyde on 23/09/2023 - 03:31
      +1

      Very nice. They said they were going to contact me after they "investigate" the issue so fingers crossed they somehow find the other 4. That's a great outcome though regardless.

  • seanmilt on 18/12/2023 - 08:41

    I just had my $500 "Liberties Keeper Coin 16 Year Old Whisky 700 ml" cancelled by the seller.. complaining to amazon as we speak given the inconvenience of a 3 month wait to then be cancelled.. See what I can get out of Amazon or the seller. Had really hoped for 1 x $500 bottle, to complain about not receiving 6 and then getting a refund..

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