Apple Repair Broke My Apple Watch

phillyspecial on 08/09/2023 - 03:02
Last edited 08/09/2023 - 09:36 by 1 other user

I sent my Apple watch for repair because I was having issues with the battery. I thought sending the watch for repair would help me get a battery replacement. Note that this is a direct service with Apple, not some 3rd party retailers. To my surprise, I received a notification that the person who inspected my watch lodged a note that the sapphire back of the watch has a crack and that the cost of repair would be $400 something. Instead, I opted for it to be returned back to me.

Some notes:

  • I didn’t take any picture of the watch before sending it for repair. This was a huge mistake on my part.
  • I cleaned the watch before posting it and I clearly remember that the watch didn’t have any cracks in either sides.
  • My watch always has a case attached to it from day one and I don’t do any sports that involve slamming my wrist or hand to a hard object.
  • The watch was packed inside a bubble wrap and was packed inside a box.
  • The picture that was uploaded by the technician doesn’t look like my watch because there was scratch marks which wasn’t there before.
  • Luckily, I still have the original box with me and I will match the serial number of the watch when I get it back.

I have a gut feeling that this was done intentionally by the person or company running the service to get more money for repair costs.

Anyone experienced something similar before?

Electrical & Electronics Apple Smartwatch

Comments

  • EightImmortals on 08/09/2023 - 06:18
    +3

    Report back when you check the serial numbers. Would be very unusual for an authorised repairer to actually inflict damage on your property.

    • Drakesy on 08/09/2023 - 11:16
      -1

      But it does happen.

      If the Sapphire back was cracked pre-repair, wouldn't they of picked it up upon dropping it off?

      • ThithLord on 08/09/2023 - 13:16

        wouldn't they of picked it up upon dropping it off?

        They would have (not of) if OP dropped it off but maybe OP mailed it in?

        • phillyspecial on 08/09/2023 - 16:36

          Again, I’m pretty sure I done everything I could to get the watch safely packaged during transit. Really regretted not taking any pics before sending it off.

  • 87percent on 08/09/2023 - 07:47
    +3

    Sure they did

  • Ocker on 08/09/2023 - 09:03
    +8

    Why on earth would you think an Apple employee would purposely damage a repair item simply to generate extra income for Apple - like yeh, Apple really need an extra couple of hundred bucks income to add to the billions they already rake in.

    • Gunnar on 08/09/2023 - 09:09
      +1

      This reminds me of when I worked in retail and had customers tell
      Me about going elsewhere or my commission. I tell them that I don’t have commission and would think to myself I frankly would rather them shop elsewhere or just steal the stock because then I don’t have to deal with you when the cheapest printer you’re about to buy breaks

    • lint on 08/09/2023 - 10:45

      There could've been a snafu at the repair facility with two watches getting mixed up.

    • eug on 08/09/2023 - 12:21

      Why on earth would you think an Apple employee would purposely damage a repair item simply to generate extra income for Apple - like yeh, Apple really need an extra couple of hundred bucks income to add to the billions they already rake in.

      Does Apple themselves actually do the repairs or do they send it to one of their authorised service providers?

      • phillyspecial on 08/09/2023 - 16:33

        The watch is sent to one of their authorised service providers.

        • eug on 10/09/2023 - 08:36

          Ok, so Ocker is incorrect in claming that Apple can earn extra income by charging more for repairs then.

  • Muzeeb on 08/09/2023 - 09:03
    -2

    Lol

  • JimB on 08/09/2023 - 09:16

    You don't build a USD 2.78 trillion company by being honest.

    • andresampras on 08/09/2023 - 11:14

      Do tell, how did you build yours?

      • JimB on 08/09/2023 - 11:21

        By being dishonest /s

        • andresampras on 08/09/2023 - 11:25
          +1

          lol at least you're honest about it.

          ….oh wait

    • Mechz on 08/09/2023 - 13:13

      You do it by gouging 30% from every app sale and subscription sold in your walled garden.

  • JimmyF on 08/09/2023 - 09:25
    +3

    I have a gut feeling that this was done intentionally by the person or company running the service to get more money for repair costs.

    LOL they are not paid by the 'repair' costs.

    • The picture that was uploaded by the technician doesn’t look like my watch because there was scratch marks which wasn’t there before.

    So does it match your watch?

    • Luckily, I still have the original box with me and I will match the serial number of the watch when I get it back.

    Oh I see, a rant post before you have the watch back to check.

    Cool story, update us when it comes back.

  • andresampras on 08/09/2023 - 12:30
    +4

    I'm sure that's terrible feeling OP.

    Assuming the serials match, I don't see how you can prove they caused the damage, or even that the damage was caused after you sent it in.

    At the very least this is a reminder for all of us to photograph things like a crazy person before sending them in or renting them or similar

    • [Deactivated] on 08/09/2023 - 12:38
      +2

      Video too, from all angles

      • andresampras on 08/09/2023 - 12:46
        +1

        yeah good point. photos could miss certain aspects, also you can have running commentary

        • blitz on 08/09/2023 - 13:39

          Also weigh it. They may leave out parts.

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