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I recently bought a set of 4 Tesla wheel covers off Temu for about $250
I received a package within a week but for only 1 wheel cover. I raised a case with Temu and they state that the item was shipped and received. I said the issue is that you shipped 1 whereas the item was a set of 4
They said they have a video of the warehouse packing it but can’t send the video to me for privacy reasons. I asked if the video shows them packing 1 or 4 covers and they said they can’t release that information.
Since then they’ve gone quiet even though I’ve updated the case numerous times asking for it to be escalated.
Anyone been in this situation with Temu and have any ideas?
They don’t have a phone number. They said I can do a return but I’m going to assume they’ll reject my return since I’m only sending 1 instead of 4 pieces.
Update 1: not much to report. Provided Temu the weight, package size, photos and nothing is happening. They’ve told me it’s been escalated to a supervisor but they have too many cases to review so there’s no ETA on when I’d get a reply.
Update 2: 7 days on and Temu has agreed to give me a full refund, but states that it may take up to 30 days to process. Set you calendars boys and girls!
Final update:
Refund has been received. I've gone and cancelled Temu and Afterpay accounts as well. Hope this was a fun thread for everyone!
Did that happen because you maybe provided the details of the offical size of the package you received and maybe that did the trick?
Anyways, glad you got your money back. Hey just for the sake of it lol, do attach the one wheel cover you did get and share pictures too if possible..