Laptop Died out of Warranty, Possible to Claim Repair on Consumer Right?

PuntyBrah on 02/10/2023 - 18:37

My custom laptop from Aftershock suddenly stopped displaying the screen and won't send signal to external display, sounds like the gpu may have gave out on me. I spent over 2.9k for this laptop and the 2 years warranty ended in match this year.

They have replied to my email that they will assist with the screen and try not the swap out any components. Free assessment + quote only if failure with normal usage. Servicing and postage is entirely my expense.

Do I have any rights and how do I go about talking to them nicely? Or am I completely out of luck.

General Discussion Computer Laptop

Comments

  • duk242 on 02/10/2023 - 18:42
    +3

    You might have to argue for it, but a $2.9k laptop should last at least 3 years.

    Apple laptops they'll cover under ACL for 3 years, because it's not worth it to them to try and fight it.

  • Jimothy Wongingtons on 02/10/2023 - 18:47
    +1

    Wishing you best of luck

  • Drakesy on 02/10/2023 - 18:53
    +4

    Throw in the whole "i'd expect a high end laptop to last more than 2 years and that ACL would agree"

    But like nicely.

    • stickingly on 02/10/2023 - 20:17
      +1

      This… be nice…. and say something about how disappointed you are as you saved up for a quality product that would last etc etc

  • Kirbieb on 02/10/2023 - 19:05
    +1

    Honestly if i spent 3k on a laptop i would expect 5 years. So yeah definitely argue your case and take it further if you need.

    • CrispyChrispy on 02/10/2023 - 19:10
      +2

      My $500 laptop has lasted 6

      No good reason a $3K laptop shouldn't

      • Kirbieb on 02/10/2023 - 19:13
        +2

        Exactly!

        I know a few people unwilling to fight for this sort of thing but ive had multiple successes for stuff almost a year out of warranty.

        Remeber though Punty, technically the retailer is the one who owes you a remedy. ( still doesnt hurt to try the manufacturer )

        • PuntyBrah on 02/10/2023 - 19:29

          Can u share how to approach this? This is custom laptop so it's from the manufacturer.

          • Kirbieb on 02/10/2023 - 19:44
            +2

            @PuntyBrah: Start by emailing or calling the manufacturer/retailer and ask them to remedy the problem. if they state its out of warranty you can quote from the Australian consumer law website:

            Consumer guarantees under the
            ACL apply for a reasonable time and
            in addition to any warranties that
            manufacturers and/or suppliers provide
            for a good. This means consumer
            guarantees may continue to apply during
            the period of those warranties and after
            those warranties expire.

            If they don't play ball you can contact fairtrading or your states equivalent and ask them for advice for taking it further.

            Deme posted a link further down, while its pretty basic stuff just to see if youre covered. the last page pretty much covers what the steps are if they fail to comply with the consumer law.

          • Kirbieb on 02/10/2023 - 20:21
            +1

            @PuntyBrah: Btw please update with the end result, I'm a big fan of people using their consumer rights and you showing what happened/happens is a good thing for people to know.

            • PuntyBrah on 09/03/2024 - 17:09

              @Kirbieb: Almost forgot to provide an update on this, the business didn't directly tell me that they are honouring the repair due to ACL but made the repair free for me due the part being out of stock and the delivery time was quite lengthy. This offer came right after I mentioned ACL to them though soo figures xD

  • Almost Banned on 02/10/2023 - 19:23
    -4

    The good and the bad of the ACL.
    I think you have a claim.
    I also think it will cost you more than $2.9k to enforce those rights.
    Good luck.

    • Kirbieb on 02/10/2023 - 19:48
      +1

      why would it cost more than 2.9k to go to small claims court?

      its $105 in NSW, and you represent yourself.

      • Almost Banned on 02/10/2023 - 20:26
        +1

        I'm glad your time has no cost.
        Mine does.

        • Kirbieb on 02/10/2023 - 20:32
          +1

          Mate i know we all get paid shit loads here on Ozbargain, but 2.9k its nothing to sneeze at and its one day in small claims.

          Admittedly ive never had to go that far. All companies ive been bothered to threaten with any follow-up have caved.

  • sneh2j00 on 03/10/2023 - 10:20

    I had a mainboard replaced 18 months out of warranty on a Dell laptop a few years back. It had already been repaced once while under warranty too.

    It took a little bit of a fight to get past their overseas support who had no idea about Aus consumer law, but once I got onto an Aussie it was quick and easy. They even came out to my work and replaced it there.

  • Dejaar on 03/10/2023 - 11:54

    Ask Fair trading or your states equivenent to 'word you up'.. nsw fair trading gave me a few key sentences to use.

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