Hungry Jacks - Survey Question and Other Gripes

LJessy Holz on 19/10/2023 - 00:29
Last edited 19/10/2023 - 00:59 by 1 other user

Hey, I suspect my local HJ might be different from others.

When HJ had the $1 large frozen drinks, my local HJ did not sell them at $1 but had a piece of paper taped near the registers saying "Frozen Drinks $2."

When I asked why every other HJ was selling them for $1 but they were $2 at this store, I was told that it was a "management decision." And it's not the only time they have done things like this.

Is this normal? Or is there something wrong with my local HJ? Can they legally do this?

I have taken note that my local HJ does not give out the survey on their receipts. My local HJ does not give ANY receipts unless asked and when you ask they print off a small receipt with no survey invitation on it.

I'm just wondering if this is normal and if there is anyway to get a survey code?

Related Stores

Hungry Jack's

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  Hybroid on 19/10/2023 - 00:57

  +1

  Not sure why you think this is "illegal". It's likely a franchise that chooses to do some things differently. Large frozen drinks are $2 on the app in Sydney CBD too. So probably normal.

  You can write a complaint to HJ corporate if you really really want to and it bothers you this much, to find out if they approve of this or not.

  McDonalds has different pricing across different stores for different products too. It's not unusual for franchises. Depends on many factors from running costs to greed.

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  Jessy Holz on 19/10/2023 - 01:00

  -1

  " Large frozen drinks are $2 on the app in Sydney CBD too. So probably normal."
  I'm talking about 2-3 or so years ago. I'd bet they were $1 across Sydney as well at that time.

  I suspect my local store is different because it is managed by the franchisee, and they are there working in the store everyday.
  If the store was run by the franchisor (Hungry Jacks) or an absent franchisee that didn't really care, I doubt I would have these problems.

  • 

    MustardKetchup on 19/10/2023 - 08:00

    +4

    did you just create an account to complain about 2 dollar frozen cokes :D

    • 

      stuffandthat on 19/10/2023 - 08:27

      These are important issues!!!

    • 

      DashCam AKA Rolts on 19/10/2023 - 13:07

      +1

      Thanks for asking. Cheers.

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  stuffandthat on 19/10/2023 - 08:26

  When you try and do an online order from that store what is the price?

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  pointless martyr on 19/10/2023 - 11:43

  outrageous - call a lawyer to initiate a class action on behalf of your neighborhood.

  if i was you i'd be highly suspicious of every menu item from here on in with every visit…best to count the fries, measure the drinks and weigh each burger ingredient…record results, take evidence.

  perhaps their promo toys/glasses etc are not genuine - i'd suspect they may be knock-offs from aliexpress or similar too - call them out here for sure.

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  bobbified on 19/10/2023 - 15:28

  …does not give out the survey on their receipts.

  Plenty of surveys online, if you're into that kind of thing! lol

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  Jessy Holz on 20/10/2023 - 00:47

  Thanks for all the helpful information!