Door Ding / Dent Responsibility 2023-2024

Greetings fellow humans! I’m sure this thread will touch upon many of us who have experienced this before.

I purchased a new Tesla Model Y a few months ago and as most people are aware, Teslas have an impressive camera monitoring system.

In the first month of owning the vehicle, I observed a sentry recording of a person opening their door next to my car and smashing a very nice dent into my passenger door with a small chunk of paint going missing. As I had the recording of the event actually happening, including the person's face/reaction, the vehicle and registration clearly on video, I called my insurance company, they instructed me to go to the police and ask for a police event/report number. I was told the police won’t be able to disclose the other person's information to me, however the insurance company can request it once it’s attached to the police report number.

I went to my local police station with all the evidence. A few days later I was given an event number, however, they informed me because it was an “accident”, they would not disclose any information to my insurer.

After back and forth with my insurance company. They asked me to pay my “excess” insurance in order to repair the damage. I did not proceed for obvious reasons.

Since then, I have had 5 additional events on sentry camera, where a person opens their door and damages my vehicle.
In every single event, the person steps out, observes the damage they have made to my vehicle, tries to rub the damage off with their finger and simply walks away.

My other vehicle does not have a camera but I have also noticed new door dings appearing every few weeks when I'm washing it. It was even side-swiped once at the rear, which cost a bomb to fix.

The point of this topic is I'd like to hear what others have done in this situation. Surely the system can’t be that broken where others can damage your property and there are no repercussions, particularly when you have video evidence.
I personally am so careful when opening my door next to other vehicles. I often put my hand on the outside of the door to prevent any damage.

It is frustrating, to say the least. I understand sh*t happens but not a single individual has taken responsibility.

Has anyone else been in this situation? I’d love to hear if anyone else has managed to get some sort of result.

Comments

    • +3

      I actually believe it happens more than people think.
      Having a sentry camera really shows how thoughtless others are.
      A lot of scratches from rubbing bags along the side of the car while walking past.
      I’m not mentioning the door dings that don’t leave damage.
      Roughly 1-2 a month on average.

      • I have the same car but my partner drives it to her large work carpark. We've both stopped watching the sentry events as there is contact almost every day. So far just a couple of chips and no dents.
        It is remarkable how often it happens though.

        • I'm not surprised by those stats, a few events a month or more. Even if you got each dint/scratch repaired, what would happen if repair was noticeable. I can see the whole thing chewing what little time we all have left.

          Monitor sentry > raise police enquiry > raise case with insurer > fight > repairs approved > take car to smash repair > rinse/repeat.

          I still don't get it. How we can open our doors without damaging other property. Our kids can't even open the door as the child lock is on. And when we do, if its tight I place my fingers between my door and the other door in case I feel it may bump it. Small things to save my car and theirs. And I still have all my fingers!

          Another story, someone slams their door into our car, wife appraches them and the guy doesn't speak English and mouths off in their language. What can we do, no proof, no witnesses.

          • @mrhugo: I wouldn't get the whole panel with the original factory paint re-sprayed just to get rid of a small ding. There's PDR for that.

  • This is why i mentioned in a previous post that insurance is useless and gambling…

  • +2

    Got a couple of footage on my sentry alerts too. Never went down to the police station to report it. It is heart breaking but you eventually accept it (along with self inflicted curb rash)

  • Why is the title 2023-2024? Typically that's used for a financial year that straddles 2 calendar years. What has this topic got to do with 2 calendar years?

    • I’m keen to see what the consensus is in the 2025 thread.

      • I think you mean 2024-2025, or did you mean 2025-2026?

        • FY25 & FY26

  • -1

    AFP has to be up there for most useless police force in the world. They are only good at giving out tickets.

    • -1

      They are pets of the Lib party

  • Yeah this is super frustrating, but I always wonder how much effort I want to go through, if I end up repairing it through a valid claim, then a week later, ding again, like it could be a never ending cycle, but having said that, you value your car, you work hard for it, so chase it up, chipped paint is also not only cosmetics, it can rust over time.

    I just think this country has a crap ton of inconsiderate assholes, so not much you can do. I always try to park next to expensive cars, lol I guess they would be more careful.

  • I don't understand how come you got multiple dings were you parked in the same spot? if so time to move to somewhere else to park! if it is all different spots than it is a deep mystery!

  • as an aside, door dings can be fixed by paintless dents repair they pop it out. As for paints, there is an outfit called and they are membership only and they came to you to fix. You must have space for them they literally spray paint it for you.

  • +2

    My observations;

    1// People need to be accountable for their actions, regardless of intentional or accident
    2// Someone damaged your property. You have the evidence to show whom it was. Whether it was an accident or not is irrelevant, what matters is the result.
    3// Police have higher priorities to resolve, but should still be able to follow through on less critical matters in due course.

    Follow up with the police again but do so in writing or email.

  • So crazy. Aren't 99% of car crashes accidents?

  • -5

    Calm down & realise you're in Straya mate. Criminality is just who we are. We were a penal colony a couple of decades ago and that was after we just showed up and stole the country from the Indigenous.

  • +1

    I have to wonder how much damage is actually being done in these incidents for both the insurer and cops to continually not cooperate with you at all. I mean maybe you just particularly unlucky and have chosen a bad insurer and the cops in your area DGF? In which case if this has happen repeatedly, why have you no changed insurers by now? Why have you also not tried different police? are the incidents all happening in the one spot If so why do you keep parking there?

    If the damage is beyond say what a good buffing can fix and they're unwilling to co-operate I must wonder what your resting face looks like, or what your tone sounds like when dealing with the insurer and cops and if you haven't gone back to either since the first incident than this on you, you're just assuming yours and everyone else experience is going to be the same every time in this situation based on a singular experience and that rather short sighted.

    • Probably a family member of the cop you spoke or the cop that happened to pick up the case :D

  • +2

    In your case I don't know why they police won't supply details to you or why your insurance company wants you to pay the excess? Surely the can chase the other party, charge them for repairs and excess and still make a profit.

    This was a few years ago, but I had a lady who drove past my parked car and knocked the side mirror off. Luckily it was captured by my dash cam in parking mode. The mirror cover and indicator lens flew away and smashed all over the road. She never stopped. Went to the police station with a USB drive and played the video on their computer. They wrote down the person's details on a post it note and gave it to me. But the condition was that they'd forward my details to the driver/owner too. They pleaded me not to go through insurance but I did. Was a $1000+ repair for a folding/heated side mirror with indicator LED lens. Was probably so mad she got caught lol. I didn't have to pay an excess (NRMA).

  • A friend with a Model 3 had the same thing, sentry mode recorded the person + car rego etc. As far as I know they were not required to pay the excess.

  • +5

    That response from the police makes no sense. Because it's an accident they won't give insurance their details? So if someone accidentally t-boned your car they would do the same because it's an accident? Huh?

    Go back to the police and ask to speak to someone else. You're giving them evidence of property damage and you need them to give the persons details to your insurance. If they still won't, go to the applicable ombudsman and they'll co-operate quick smart.

  • -1

    I will be honest. If I ever afford an expensive car, then I would be rich enough not to care about minor dings etc. I would just falunt it and park it right at the front. Who doesn't want to show off their Rolls Phantom…. ;)

    If you have expensive cars, and worry constantly about dings etc, then you can't afford to have one. IE you are poor psychologically even if you actually have the money.

    In saying that, it's ridiculous that you have provide more evidnce than what you have supplied. WTF do they want you to do? Go to the perpetrators house and hold their freaking family hostage until he pays up?? It's ridiculous.

  • +1

    So annoying that the police won't help you! Just a week ago I had the same thing happen to my Model Y, and after going to the police with the Sentry footage I had the guy's name and address within 2 hours, which was all my insurance needed.

    • So the police helped you??? What did you do different??

      • In my case is the police called the guy who hit my car and he willingly gave up that info, not sure if the police were even willing to try that in OP's case

        Also I'm in VIC and he's in NSW

  • +3

    If police are unwilling to give details progress it to the information comissioner.
    They will assess and can make the police givw up the information.
    Hopefully as simple as that.
    https://www.ipc.nsw.gov.au/

  • +1

    Time for you to start a YouTube channel and monetize these events.

    In other news, people are carnts.

  • -1

    who are u dressing up as for halloween ?

    • Elon Musk

  • +3
    1. You did not fight your insurance company and/or the police hard enough. This shit happens all the time and people get it resolved. I’d be saying to the police “so if i “accidentally” kill someone will you not charge me?”. Carelessness is a crime. Also on the insurer side, you had the evidence, you should not pay the excess.

    2. If possible, Park far away from all other cars and walk + Parallel park your car. If you have to park in a car park, try to get the last car park in a row and park heavily up against the line to maximise space for the side where a car will park next to you. All this takes effort. I do it every day while juggling toddlers. The extra walking is healthy and I feel I’ve done my very best to avoid an incident. I’d say my odds are certainly lower due to my defensive behaviour though I still prepare myself for dealing with an incident if need be.

    Humanity is full of careless a-holes.

    • -1

      Unfortunately it is the plight of people with nice cars that they are literally sh!t magnets for morons to damage them :( I know this first hand.

  • +1

    I am with the same insurer and had a similar damage, albeit in my case the other party was reversing when their door hit mine.
    They didn't leave any notes, but was caught on the dash cam - plates, driver face, passenger face (yes both came out and check for damage)
    The damage itself was quite minimal. I reported to the police, cop commented that the video is a pretty good footage and asked for a copy. Got event number and was told they will be investigated. Also rang the insurer, they said to wait until the cop completed their investigation. Since damage was so minimal, I waited.. for a while (it was small enough that I wouldn't really bother fixing if I had to pay).

    Cop rang me about four months after, asking for more details - including photo of the damage. They said the other driver denied causing the damage, said that they were actually driving forward 🤣.

    Anyway, a few more months past, got a call back from the cop again. I was advised that the case is now closed, the driver went to court and was charged. He then gave me the details of the other parties, including both the registered owner of the car as well as the name of the driver. I think he also gave me a new number - probably a case number rather than event, but not too sure now on what it's called.
    Rang the insurer back, gave them the case/event number and that the investigation has been completed (can't remember whether I also gave the cop's contact details, but pretty sure they didn't ask for the other party's details). Booked the car in, got a rental in the mean time and paid no excess. The incident occured about April/May last year, the car was fixed just before Christmas.

  • +1

    I don't understand how the police can say they won't provide the details to your insurance company because it was an accident. If you have an accident in a car, isn't that the point of insurance? Could the cops in this country be any more bloody useless?!

    • Maybe the cops have better things to do than a load of paper work for every little scratch that occurs on property all over the state every single day.

  • So…

    I wonder. Could you submit a claim to each of the major Australian insurers, informing them that you believe that a car with rego X was involved in an accident involving your vehicle.

    And as to the best of your knowledge the insurer or one of its subsidiaries is the insurer of that vehicle.

    If they are the insurer of the vehicle in question to negotiate about repairs to your vehicle. If they are not the insurer of the vehicle or are no longer the insurer you withdraw any claim that they were.

    Submit something completely non threatening without making any direct claims that you believe they are the insurer (just imply that your potentially faulty knowledge doesn't say they aren't).

    Submit the footage of the incident (to prove the number plate) and see if you catch any fish.

    Do not make any false claims. Hell, even state in your letter you do not know if they are the insurer! Just ask them!

    I am not a lawyer, if you go to jail or are fined for following any part of this advice please update ozbargain for our enjoyment. (And that's on you).

  • +1

    For VIC, you should be able to get Police Report Details for accident from. This will include all parties

    https://eservices.police.vic.gov.au/web-plugin/servlet/Smart…

  • +5

    Dont understand why people cant open doors without hitting a car. Even when I am in a tight spot, I put my hand on the edge, so my fingers protect both my car and the person parked next to me.

    Aim to park by Kia Carnivals or similar.

    • There would be very, very few people who intentionally do it.
      There would be a few that are careless, or distracted, or otherwise unintentionally do it, some times. And it isn't always the driver.

    • +1

      Given its on the passenger side door, it could be a 9 yr old kid who's been told 100 times by parents to be careful and still not listening who pushed the door open not thinking twice about the consequences as kids do.

      Kids are just terrible human beings /s

  • Just wondering, in a more serious collision accident, if the other driver refuse to give your their details, is NRMA going to give up chasing details from Police and ask you to foot the excess too?

    • In a more serious collision, at least one (if not all) drivers would be in control of their vehicle.
      In OP's case, no-one was driving at the time. OP mentions that the 'ding' was to a passenger door on their vehicle, but it isn't clear if that is the front or one of the rear passenger doors. It also isn't clear if the driver of the other vehicle did it, or if it was a passenger in the other vehicle.

  • +2

    You need to go back to the Police as they are mistaken. It's not an "accident" or "vehicle collision", it's property damage.

    You have evidence of someone committing property damage. It's not a "civil issue", and insurance comes later AFTER the potential criminal act.

    Read the relevant legislation in your state regarding property damage.

    You've identified the offender and have enough evidence to proceed with an investigation.
    The police are to make enquiries with the alleged offender, and as part of those enquiries can ask them if they are open to resolving the matter civilly directly with the owner.

    They don't/can't give you their particulars, but they can certainly ask if the parties wish to exchange information.
    If they don't wish to resolve the matter civilly, the police must take the evidence at hand and proceed with prosecution. There is no doubt thousands of dollars damage here. The fact it was done to a car doesn't mean its a collision. Someone damaged your property… and accident or on purpose they made no attempt to contact the owner/leave a note/ etc.

    But make no mistake, Property Damage is the offence here 100%.
    The police officer you spoke to is mistaken and I suggest you speak to either his Sergeant or the Station Sergeant better explaining what has occurred.

    • +1

      …and further.

      Yes they can't divulge personal information of the other party in a actual motor vehicle collision. BUT the other party has a legal obligation to provide those to you.
      If they don't, they've committed an offence and police should be informing them of that.

      This passing the buck rubbish from police about privacy and being a civil matter often comes about due to either misinformed younger officers or simple laziness. They can't wash their hands of following the rule of law. In a collision, parties must exchange information. In a property damage matter, police must investigate when there's clearly enough evidence at hand to do so. The legislation backs you, ensure the police follow it.

  • +1

    Had a door ding happen in a Maccas carpark. Confronted the driver, they refused to pass on information. Called the non-emergency police number and reported it, was classified as failure to exchange info after an accident and eventually a cop turned up to take statments. The cops called the next day to ask if I was okay with them passing my contact details to the offending party's daughter (the driver tried to hide behind "no speak english") and she provided all the required info to lodge an insurance claim.

  • Op, curious to know if you have lodge a complaint with afca yet?

  • Please tell us where you park so we can avoid that place. Thanks.

    • New South Wales.

      If you don’t have 360 dash camera. You probably don’t realise how many times it’s happened to you.

      • +1

        Which is the reality of carparks and door dents. As if cops don't have better things to do. And yep, ppl should care more, but guess what?
        The act of denting your door in this scenario is not wilful, it's careless and not done in a moving vehicle, or likely to hurt or kill anyone. Your lesson has been learned. The cameras existence have just added to your anxiety levels.

  • Had a similar situation. Went to police station. They need to ask the other person with the evidence if they are able to disclose to you their contact details to pass onto the insurer. If they are not happy despite video evidence, police can't do much.
    RACV said they can't do much, and with the reg details i'd need to go through the courts to get the driver's details, then sue them myself.

    i.e. don't even try, not worth it.

    Luckily for me the other person fessed up, but i have a lot of dings on my car from others who have run away and refused to disclose details.
    Even if you win the courts, it does not guarantee they will pay you as well.

    It's this lack of accountability in today's society that is the reason it's all going to shit.

  • +1

    Hey OP I read a few posts here and there and I want to ask two questions if you don’t mind answering them.

    If the scenario happened in front of you and there was an apology would you pursue them for their information and have them pay your insurance excess?

    What may be the case if it was a close friend?

  • Maybe try saying to the police that you consider it a hit and run and want the matter prosecuted. Not sure how they get out of it saying it is an accident. A crime was committed, understand not a major crime that is worth investigating but seems a bit strange they wouldn't divulge the information they have.

    I had a hit and run once and I didn't pay an excess. I must have been lucky, but the fact they hit me in the rear end probably helped, but I kept saying I wanted justice. They ended up calling me up and said the guy driving wasn't the car owner and the car owner couldn't remember who was driving 6 months after the incident. Not much of an investigation but I get it.

    I really don't get this right to privacy on the road. We have car registration for a reason. I'd feel my details were more private if I didn't have to give a random all my information after an accident and they just had to get my car license plate number and all the details are looked up in a database. It doesn't make sense to me but to give the insurers the ability to extract more excess payments. I get the owner may be different to the driver but put the responsibility on the owner then to give the details of the driver. It should be their responsibility to ensure their vehicle isn't being driven by a numpty.

    I keep adding to this rant. I don't get paying an excess either when you're not at fault. The excess should be about reducing moral hazard; that you start making claims left and right just cause. If it is obvious that an incident occured and you're not at fault I don't think it should matter that the insurer can't recoup the damages from the other party. Seems pety to sting you with a fractional portion of the cost of repair because you couldn't get them the details of the other person when there was no opportunity.

    • +2

      It isn't a hit-and-run; both vehicles were stationary and no-one was driving at the time. OP mentions that the 'ding' was to a passenger door on their vehicle, but it isn't clear if that is the front or one of the rear passenger doors. It also isn't clear if the driver of the other vehicle did it, or if it was a passenger in the other vehicle.
      It is no different than someone losing control of a shopping trolley and dinging your car.

  • +2

    New car problem you have live with. Unfortunately not much you can do and there will always be new scratches and dents appear as it gets older. Drive cheap car and not to worry about all these. Problem solved.

  • Other people don’t give a crap about other people’s things. Sucks, but we’ve all been in the end of it. It’s a shame, but most people are inconsiderate a’holes these days.

  • If you have a new car you can subscribe to certain companies that offers mobile fixes at a reasonable fee for small dings like this. It's less painful process compared to going to the police, chasing up insurance companies, dealing with repair shops etc. Yes at your own cost but it will make you less stressful watching the ding dong sentry cam videos.

    As a person who loves his cars, I have a super old banger that I drive to these narrow car parks where it gets doored often. The culprits is mostly people who have difficulty getting in and out of the car. They love to open their door wide before even getting out. I also notice it's more likely to get doored if you have a dirty car. So clean your car more often and park far away from the crowd.

  • -2

    Since then, I have had 5 additional events on sentry camera, where a person opens their door and damages my vehicle.

    Ha, sorry buddy, sounds like you're paying a sort of 'Tesla Tax' (being the douche with the Tesla) because 5 whole dings? No shit you're mad, it's your new Tesla. But 5 dings in a short amount of time?
    Not saying it's fair, but maybe you shouldn't have bought a Tesla.

  • -1

    Just so I hear you correctly.
    Because I own a Tesla, I’m a douche.
    I shouldn’t have purchased a Tesla because door dings come as a “tax” for owning one.

    When it’s your property that’s damaged, come and comment.

    This thread isn’t just for me. It’s for future reference for our community. What other members experienced and possible methods for positive outcomes.

    • I appreciate you posting about your experience OP. I'm also with NRMA and I have always comsidered them to be one of the decent insurances. This running around BS is what i would expect from the likes of Budget Direct. If this happened to me I would also be pursuing it as far as ai could.

      To hear that NRMA wont lift a finger unless you provide a name and phone number is ridiculous. They should have a dedicated team and the appropriate systems to do these lookups, or liase directly with the police.

      If those sneaky private parking mobs are able to send you a parking fine based solely on your rego, then NRMA should be able to do the same thing, and for a much more legitimate reason.

      • I went through the exact same thing with NRMA last year. They are rubbish and hence why I'm no longer with them

    • +2

      No, i implied there's possibly perception of Tesla being a yuppie car owned by douches, so people are more likely to be careless about how they treat your car. True? Nah. But you car did get dinged 5 times.

    • +1

      Just so I hear you correctly.
      Because I own a Tesla, I’m a douche.
      I shouldn’t have purchased a Tesla because door dings come as a “tax” for owning one.

      Did it not cross your mind when you bought a Tesla, that it is the perception and as a conseqence it may occur more often?

      I am considering an EV and this is a consideration for me, people are more likely to cut you off in traffic, ding your car, etc etc. People are also more likely to comment on your car, or might chat to you about how nice it is. It's all part of the life of owning one.

      I know a friend who owns a lambo, and he always complains about people standing in front of his car taking photos like its theirs. I told him, part of life dude, drive a camry if you don't want the attention.

      • No it didn’t come across my mind that I should expect damage when purchasing a Tesla, or any vehicle.

  • Just fyi, if your trolley ever rolls down and hits another car by accident usually your home insurance public liability will cover it free of charge.

    So leave your details if this ever happens to you and hopefully karma will return the favour.

  • +1

    Cut a thin strip of old carpet and stick it on the side of your car with some Tarzan’s grip and your problem is solved. Or go fancy and buy the carbon fibre foam composite bumper strips off eBay. Or you could carry pool noodles and rig these up whenever you leave the car outside.

    Some old cars back in the day had thin side rubber bumpers on the doors inbuilt.

  • Is it possible to get the owners details via the courts through discovery? Surely this is what the insurance is there for though.

  • If it means so much to you consider parking far away from other cars, if you go to a shopping centre consider parking a couple metres away in a quiet street. I've seen many careless and accidently damage to cars from doors, you can't stop it, you can't do anything about it. You can either accept it as a part of car ownership or just move on. Trust me that new car of yours wont be new in 10 years time and it wont matter anyway. So who cares if that dent is there today or in 10 years time, its the same car.

    The other day, I saw a little boy chuck a stone, it bounced off a wall and hit a car, i also saw another boy open a car door, it was gentle, but the cars were parked on a slope, and the doorslammed into another car due to gravity. You're not gonna fix every little dent over and over again, that's just impractical.

  • This sounds like something I would have written back in 2016 when my brand new car had three door dings in it within 2 weeks.

    Like OP I'm so careful, and my kids were taught from very early on never to let their door contact other cars.

    But - like so many things these days - people just don't give a toss any more. Sad but true.

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