What do you think about the Optus 200GB compensation?
I don't seem to be able to find info if this compensation covers reseller prepaid SIMs such as Coles Mobile and Amaysim.
Optus 200GB Compensation, Too Little Too Late?
BendBridge on 10/11/2023 - 07:25
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For businesses that lost a day's takings for customers without cash?
For those businesses, it will be a lesson well learnt, I should hope.
Seriously. Online ordering systems that rely on Optus internet for the store to actually see the orders, even cash wouldn't help with that. They would simply be unable to fulfil the orders at all.
So the lesson learnt would be that your internet connection can go down, and it might be wise to have a backup with an alternate provider. Simples.
I got nothing, I don't want nothing, i am leaving so to punish.
Got 50% off my monthly plan for 12 months.
Is this true, 50% off for 12 months? Was it offered or did you contact them? What plan?
"oblivianz 16 hours 16 min ago
Got 50% off my monthly plan for 12 months."
I contacted them on the day of the outage and asked to cancel. It was offered from there.
I'm with Optus for NBN and I work from home, but luckily (or unluckily!) I was on leave this week so wasn't affected. Also have a data sim for my tablet - it's $15pm for 5gb which I barely use and had been meaning to pick up an Aldi 12 month sim for $95. The outage prompted me to do that. After ordering the sim online I rang Optus to cancel - what a joke. He asked twice if I could confirm that I had already bought the Aldi sim, then he offered to drop my $15pm plan to $5pm, waive the first 6 months' payment, and increase the data to 20GB pm. He seemed surprised when I said no, as my tablet only has one sim slot so what's the point of a second sim, regardless of price?
That was on Thursday. On Friday I got the Sorry email offering the 200GB of extra data. Meanwhile my sister, three doors up and on the same Optus NBN plan as I am, was offered a turbocharge boost to her NBN for the whole of December. It's as if someone at Optus looked at my two services, current as at the day of the outage, and picked the offer that would be of the least use to me. As mentioned above, I wasn't inconvenienced by the outage and didn't expect any compensation but the way they went about it and the offer that they made was just laughable.
SOmeione with half a brain would have a backup modem on a different carrier…
The old it’s the users fault and not the carriers . Well that means anyone without back up generator installed in their house. Two water mains connections is clearly operating with half brain.
But, of course, it’s far easier to blame customers than actually do their job and provided an essential service. Much easier to label customers as the half wit half brain dead problem.
Did i actually say its the users fault ?
Im just saying all things considered a backup sim is worth the insurance…. just like looking both ways before crossing is a smart choice rather than just relying on the green wlaking man.
Right now i have negative 3 votes, here i am giving perfectly good advice and 3 morons vote against me because heavy forebid we stop pretending everyone is a super genius and wonderful like they ar echgildren.
data compensation is really insulting…
Optus did give compensation… they just gave it to their corporate leaders. Random plebs are morons, they treat all their staff every other day of the year why would they treat customers any different ?
Everyone just go to the ombudsman, Optus gets a fine for each complaint lodged, get what you want then churn to another provider.
It is amazing that people could not deal with a half day network outage and now you have an influx of outrage on the webs.
Sure there were businesses and emergency services effected. But for most of the general populace what was the big deal? Little Timmy could not watch YouTube for a few hours?
People are acting like society had collapsed due to this optus outage. Move on with life and enjoy what you have. When actual collapse comes from climate change, this optus outage will look like child's play.
There's no requirement for mobile providers to provide 100% uptime, nor provide compensation for any downtime, so I'd say the offer of 200GB of data is more than fair. Just ask the NBN what compensation they will provide for downtime. Hint: it's the opposite of something.
It's just another example of a multi-billion dollar getting away with incompetence because they can. Despite their claim of what it's worth, it's a brazen attempt of sweeping it under the rug at no real cost to them. If a regular joe business had a failure that impacted the country to this degree they would be hauled over the coals and likely never operate again
I'm personally not after any remuneration etc as it was only a minor inconvenience to me but if they get the insane money for the contracts for critical infrastructure that they do, they should face serious penalties for failing to prevent it and provide the critical service. So tiring to see these multi-billion dollar companies get all the reward and when they (profanity) up it's "too bad, so sad" and a middle finger to the country with a piddly 200GB
Optus has deep pockets because it is prop up by the Singapore government they factored a billion dollars for data breach liabilities which telco set aside a billion dollars for liabilities? Not even Telstra so this is chicken feet just sue the pants off them! In light of their arrogance typical cultural values of these government backed enterprises
government backed enterprise will not go bankrupt especially Singapore government backed enterprises full force of the law must apply to arrogant government backed enterprises
wen?
The other thing that pisses me off is that they don't let you donate as much data as you want/as often as you want. You're limited to 10GB donated at a time and can only donate every 12 hours. Apparently if you're on the $69/month plan for the Pixel 8 Pro from Harvey Norman you're not eligible to donate at all
Probably had to limit the charitable donations so they could give everyone else this 200GB they don't need
Maybe 'Donate your Data' now means for each 10 people who donate 10GB, 1 customer can get 'compensation'. And normal donations of data to charity will resume in 3 months?
I'm in two minds on this.
1A - I think there is some onus on businesses to have some resilience planning for this sort of thing - I do at home just for a WFH pleb (backup 4G Hotspot on alternative provider). It's just cost of doing business. The business should also read the terms of service, reliablility guarantee etc. and be aware of what is covered and take appropriate action (redundancy, continuity insurance, self insurance, just factor the risk in).
1B - One of my phone Sims is an Optus reseller. Yes it was down, yes it's annoying, but I Sign up to a service knowing it's reliability. I don't expect compensation.
2A - However, I had a medical on the day booked ~month in advamce that requires the provider to access a certain government system. As part of the Optus outage my doctor couldn't access the system, and as such, was a bit of a wasted visit. Should my GP not be paid for the visit due to other parties system - these secondary cases are hard to consider.
2B - Totally unacceptable was the failure in such a way that phones did not revert to alternative networks for 000 calls. The regulator should come down massively hard on this. I don't expect compensation myself, but would expect some to those who needed to call on the day and weren't able to.
Share a lot of your thoughts. However as a small business myself, these backups and insurance just cost more money and have to passed onto the customer. So in the end, the customer pays for the optus stuff up. We ended up running our shop off a hotspot and a free wifi point. However, my phone number was down for the day. No knowing how much business we lost because of this. My insurance excess for loss of trade is over 2k on a 12k premium, and they would no doubt fight the claim- they quickly wrote pandemic into the TOS at the start of covid. So yeah, we cop it on the chin- I don't think its fair to say that small business should be prepared for it and have to factor it in to cost of business, there is no back up for a land line being down.
Talk with your feet. Move carriers. If you arent willing to tdo that ,they arent going to do anything.
200gb free is a joke. very very very few people use near/over their cap every month and this is a free way for them to do nothing and appear as if they are listening to customers and compensating them.
Small, rival telcos report huge booms after Optus outage
Kogan, a key eSIM retailer, said it saw a staggering 400 per cent increase in sales than was typical.
any one who does not use Optus would be looking to jump.
I am personally on Coles for one of my mobiles. The email I received was that I'd get an additional 25GB data to use for the rest of my current term (I'm on a 12month prepaid). Totally useless for me because I chose this prepaid plan because the data it provided at baseline was more than I anticipated using over the 12 month validity period.
It went down for half a day, who freaking cares. bloody sooks
Oh I'm sure there's more than just an outage at play here. Let's watch this space as the layers of truth get peeled back
I can't believe she has not resigned!
After the data leak about a year ago and now this… All under her "leadership".
I would have…. I mean her bosses at Singtel are sure to be annoyed, their share price got hit badly, she has to go to senate enquiries and deal with all the wrath…
She's already rich rich. Why doesn't she go? Beyond me….
Maybe she's secretly getting bribes from Telstra haha, her performance is really that bad…? Her "sorry" chat involved no real explaination, and a very fake, scripted sounding apology.
Oh and more on topic, yes the commensation is laughable. Better than nothing at all I suppose but barely. I think those who don't agree are mostly those that were not actually effected themselves…
Her seemingly on the verge of tears seemed really insincere too. "All we can say is sorry."
Why would sincere tears mean anything ?
The only sincerity would be her refunding her pay, everything else doesnt cost her personally anything.
It wouldn't. Rather, I'd prefer the professionalism that you'd expect a leader to take. No crying or whimpering, but a direct addressing of concerns and the issues at hand. "Here's what we know, here's how we're going to rectify it, and here's how we're going to stop it from happening again."
@OzBarAnon: oz: It wouldn't. Rather, I'd prefer the professionalism that you'd expect a leader to take
cow: Your reply makes no sense at all.You are part of the problem, you are elevating and creating a position which achieves nothing in terms of ensuring quality of problem solving.
oz: No crying or whimpering, but a direct addressing of concerns and the issues at hand. "Here's what we know, here's how we're going to rectify it, and here's how we're going to stop it from happening again."
cow: How exactly is any leader supposed to do this - when they have zero business knowledge ?
The head of Optus probably cant even setup a home wifi, and you think she can actually contribute to any technical situation ?
The technical staff could tell her what they are doing and she could repeat this to the publc, but what does this achieve ? The vast majority of the public wouldnt have a clue what the caused the problem.
The real cuase of the problem is they were not prepared for a bad "software update" as they claim in recent news. Real professionals would have plans and the ability to rollback to a previous good config in moments. The fact they did not have this ready from the beginning shows they are morons all the way from the top to the bottom.
Getting something done is not only about pretending everything will work, its about being ready when shit goes wrong. Good cars are not cars that drive well when its sunny on a perfect road, a good car is one that will be safe in the crash in the worst of conditions. Optus is only a good car when its sunny, when its rainy or a crash is about to happen the pax will be at the mercy of bad luck.
Thats the difference bewteen a chinese piece of shit car, and a European car, guess which will be safe when it flies off a road or a truck hits it.
Its the stupid belief in leadership that causes these problems. Optus and many f not most corporations are wasting millions in buildings with bullshitters, who make bad decisions every day. The poor preparaation is because idiots like her pick more idiots who eventually pick and created the cowboy situation that is the tech team.
Why would she resign ?
She gets $5M and she has absolutely ZERO skills and gets paid millions.
When you get paid that much and there is only one answer, everyone is an idiot and well you see the outcome today.
It's just too little too late
A little too wrong, and I can't wait
But you know all the right things to say
You know it's just too little too lateOnly showing up as 100gb data for me. Odd
I'm seeing 100GB for 3 months. But since I only use about 100GB a month across my phone (500GB plan) and some shared data SIMs, it's useless for me.
Same. Chat just said it’s valid for 3 months. 🤷♀️
I’m not with Optus but was surely impacted. My son had his VCE exam in city and I had compulsory work from office day. and we both couldn’t catch train. I had to drive him and park in city for $55, plus paid citylink $12. So all together $80.
Just think about all Uber drivers who couldn’t work due to no mobile signal on that day as Optus users.
I don’t feel sorry for the uber drivers at all.
Even if Optus was working fine they would still cancel half of their trips looking for that “golden” ride.Anyone who is an Uber driver is an idiot to begin with.
Anyone who accepts lower standards is only getting to get less and less as the competition values them less and less and thec orporation screws them more and more.
what kind of expectation did you expect? back in the days, each gb use to cost server providers $1, so this would be 200 $ worth, now a days, probably worth $10 ? if they gave everyone a decent compensation, would the company still be around tomorrow, probably not ..
Days have passed and nobody has yet said we need to eliminate corporate leadership or make them criminally liable when bad stuff like this happens.
If they want millions in pay then then they should take be criminally & financially responsible when their company screws up. If a CEO does a Ford Pinto and somebody dies, then they should get jail time, in this case Kelly should sell all your assets and be bankrupted to compensate customers.
youtube.com/shorts/CKEtgU15at4
Sums up perfectly
Hahahaha, absolute gold!
Major stuff up
Haven’t Telstra had more stuff ups and what was their compensation.Is it a piss poor attempt at compensation sure. Were most people a little inconvenienced? Sure.
Do people really need compensation cause they couldn’t post their breakfast on instagram?
No. Stop whining and looking for a hand out.Yes ppl should get over the 'inconvenience'.If it was just that. And meh to social media inconvenience.Who cares? But they have every right to call out the incompetence and deliberate delay. OPTUS purposely withheld info. ALL! info. The minister spoke out long before they did. That's NOT acceptable. Nor is the fact this had a massive impact on transport,hospitals and other essential services like the 000 from landlines. How many ppl in dire need were impacted? We don't know yet. Maybe ppl died because of this outage. The one OPTUS stayed mute on for far too long. They have not leaned anything. The CEO should have the courtesy to ride of into the sunset. She can share it with Joyce. Just on principle OPTUS should take a sever hit.I hope they do.Big time
Well when I consider that most nbn plans are going up in price think in December…here's speed boost for 1 months for the outage….great work Optus.
Of course they are going up, the money to pay parasite corporate leadership has too come from somewhere.
There are dozens of multi million parasites at optus and other companies…
Optus won't be doing or paying shit, because they know the current government won't lift a finger to do anything about it for Australians, other than maybe write a harshly worded letter and "further monitor how things go".
They basically DoS'd themselves, then had no out of band management access to their core infrastructure. So they had to send people onsite to physically reboot hardware.
What type of bandaid clown show is this 🤣🤡
But rebooting doesn't take 14hrs (outage time). The Core routers must of shat itself and they had no spares available.
I bet Optus is now deploying console servers to every device lol
If customers didn't leave after the hysteria about the data breach, they won't leave because they lost service for a day.
If you're on a plan with an exit fee (i.e. the HN Pixel 8 Pro deal) and want to keep your number, do you try and negotiate an agreement to pay a lower fee first before porting away?
It doesnt matter. There will be drawn out compensation battles, but basically its a win for Telstra. Businesses will never trust Optus for sole/critical communications and data. They will spread phone accounts, giving Telstra a shoe in.
Their market exposure will shrink.
Good timing for cousin Elon too, with Starlink mobile coming in a year or two…..Cousin Elon ?
Elon is not your friend, just ask anyone from his multiple ex-wives to his low wages and lack of any workers rights at Tesla and other places. Who needs enemies when you have a cousin like that ?
Lo and Behold!!! The person is not perfectly aligned with our views and our sense of ideal behaviour- so lets all hate him.
Cousin Elon is not my friend, but his business ventures are disrupting a lot of things in a really positive way. And i am VERY happy to see this.
Personally i dont think he is any wierder than many others. We could both cite plenty of examples. (if you drive an OZB approved Camry, his Dad tried to kill your Dad, and if you drive a Ford - well we all know about Henry…) I am not certain that my or your ex would give a positive view of us.
Re unionism. I understand his view on that, but dont necessarily agree. Its not me running his businesses. I do note that no one is forced to work for him, and experience in his state of the art factories would be a plus to future employers when his employees choose to work elsewhere.So go ahead and hate him if that helps you make sense of your world. Might be a useful exercise to compare his actions to youre obvious perfection……🤔
People whinging about not having access to your Instagram/Facebook for a few hours. "Oh, oh I want to be compensated for the inconvenience. poor me!!". What a 1st world problem. Get over it and move on.
After the outage episode, the data speeds were really good in my area. Can't speak for others
Optus must be glad to have such brain dead customers, staying with them through data hacks and identity theft…..
What’s next?
Don’t worry people will whinge but still go with Optus like boneheads
It wasn't a hack though, both the data leak and now this outage were caused by incompetence and negligence. I'd rather have no mobile than go with these clowns.
(I posted comment on another Optus forum topic, repeat..)
If you work as a network engineer, you know networks are extremely fragile, it only takes one wrong bit can bring down the network.
Telco's can only guarantee 99.99% up time. It's going to down some time. Natural disasters, power outages, war, someone digging up cables, fire, floods, hackers. 0.01% is almost an hour a year.I love this picture in this article, says it all.
https://www.abc.net.au/news/2023-11-08/optus-deep-network-ou…
What can the guy at the optus shop do for you the service goes down, lets go hassle the optus shop guy. So sad our world has become.
Tech makes people stupid.Description of the pic from left to right
Lady 1 with smug face thinking "I have nothing better to do, let's see how you get out of this one"
Lady 2 with the constipated face, "I need to google where to find the closest toilet"
Man 1 with the hat, "what's that poo smell."
Man 2 with hands in pocket "how am I going to access my prn"
Man 3 in the middle, "Hey Buddy, I need access my Maccas app to get my 30 days code, who's going to compensate me"
Lady 3 hiding, "I can't see what's going on, I am too short"
Lady 4 mother of Man 3, "He's going to lose his sht if he does not get his code soon"
Man 4 with had looking down looking at his phone on Telstra, "this tic tok video is cool"
Man 5 looking serious, "I cannot access my stocks app to sell my Optus shares as they are plummeting fast…"Man at the centre of attention with Optus polo, "(profanity)! They are not paying me enough for this sh*t"
Seriously, these people need to get a life…
Accurate description of the 99.99% up time and equipment do fail over time. Let's do not go into the complexity of the entire telco equipment but a down time of 16 hours is not acceptable by any measure. The handling of the outage was not as transparent as could be. Quite a few things were not done right no matter how you look at it. I absolutely agree with you that it's wrong to take it out on the Optus shop people.
Yeah 16 hrs is a bit rough, had no idea it was that long.
Telco's can only guarantee 99.99% up time. It's going to down some time. Natural disasters, power outages, war, someone digging up cables, fire, floods, hackers. 0.01% is almost an hour a year.
So many of those I can accept, but what was it in this case? They blamed the incident on 3rd parties….which in the end they admitted the 3rd party was Singtel, their parent company :S
Meh.