Ordered Uber Eats that never got delivered. Uber said they will not refund but refused to say how they came to that conclusion and closed off the case. I raised a credit card charge back and the bank found in my favour as Uber refused to interact with the bank.
Now Uber says I have to pay that amount before I can use any Uber services.
Is that fair or reasonable?
You didn't like the answer Uber gave you
They didn't really give an answer by the sounds of it…
He's right ya know' [about Banks charging back on a whim]. Story time.
Run a small business, received an order, Auspost delivered it with tracking.
'Charge Back?' - So I'm out of pocket the cost of the item, postage, and the bank hits me with an extra $20 fee for the privilege of charging me back.
Email customer. Customer responds 'My son ordered it without my authority' [son took credit card used it]. Asked for them to send item back. 'Don't have it anymore.'
Emailed bank that engagement. Bank sided with customer still. WILLLLDDDD how small business' are completely, and utterly, at the mercy of being scammed by anyone and the medium party will just side with them.
I am surprised that the customer actually replied to you lol.
same thing happened to me as a seller on ebay
Is that fair or reasonable?
Yes. You got your money back.
It's their business and they can do whatever they want :
https://www.smh.com.au/national/nsw/police-take-no-action-ov…
So what I’m hearing is that it is fair that Uber bans me unless i agree to them scamming me
They are a private company, they do not have provide a service to you if they choose not to.
Wow a reasonable comment from jv for once haha
I thought it was missing a certain something
That doesn’t make it fair, just legal
They're different concepts.
It's fair for any company to ban you from their platform if you initiate a chargeback.
It's fair for you to never do business with a company ever again if they stiff you.
Uber's job is to pay the restraunt and the delivery driver to ensure that food is left at your door, it is absolutely their responsibility if it goes missing before a customer gets it.
With that being said, they have the right to ban OP but idk why they would want to use Uber again anyway after that. If you really needed to use it just make a new account in 6 months with a nickname and a different payment method.
They didn't 'scam' you
You're right, what Uber did instead was fail to provide a service which OP paid for.
Somehow the order went missing
Which isn't OP's problem; they reported it to Uber who decided to do nothing and close the case.
If you believe Uber scammed you why do you want to continue to do business with them?
cos fat and hungry
you heard it here mate…its not like mob-ozbargain-think is ever wrong??! lol
You haven't been banned. You just need to pay the money you owe before you continue using services. Same as PayPal or any other service provider.
If what you say is true why do you want to use a company that scams you?
Exactly, a similar thing happened to some people I know about a doctors surgery bill.
TLDR, after being charged for a service they didn't receive, they kept their money and got a life ban, were going to challenge but just decided they couldn't trust them anyway and went elsewhere from then on.
So they are banned from the entire Health Providers Platform?
But did they get their Uber Eats delivery?
Because Uber is useful overseas so you don’t get scammed by local airport taxi
Just as well there's other ride-sharing platforms that aren't Uber …
Yes but some can’t be used unless you have a local phone number sim
@illusion99: So what, If Uber stopped to exist you wouldn't travel overseas anymore? Your life wouldn't go ahead without Uber?
Its not that simple overseas.
Just get a new number and email address next time you go overseas. It’s often handy to have a local sim and number anyway. But yes, seems harsh on behalf of Uber.
If the usefulness overseas is worth more than getting scammed here then pay the bill. Tech companies don't need to be fair they can service whoever they want.
They're doing you a favour. Uber eats is late, overpriced, and generally unhealthy.
You've probably agreed to the treatment somewhere in the terms. If you'd wanted to keep trying the service, you should have attempted escalation within Uber.
I did but they said “in this case we cannot issue a refund”. When I asked why they said “our decision is final and this case will now be closed and no more correspondence will be entertained”
That is ludicrous. I don’t care what is in the T&Cs they can’t refuse to either give you your money back or a credit for a service they didn’t deliver. I don’t understand their mentality of refusing to deal with this upfront. It is small potatoes to them.
However, they are within their rights to deny letting you use the service again.
Get your takeaway direct from the restaurant. The people we deal with appreciate it because they don’t lose the percentage to Uber eats.
This.
I never use uber eats because they charge a significant ammount(30-40%) to the local restaurant owner. I'd rather my money go to them and not some international company that will try and dodge paying and taxes in Australia.
Uber eats is late, overpriced, and generally unhealthy.
Uber makes no food, they provide a delivery service from operating restaurants - your statement may as well read "Eating out is generally unhealthy" - the health aspect is up to what you choose to eat.
I bet it wasn't your first meal that was not delivered.
Came here to say the same thing. I got a feeling there it a lot more to this story than just one missing meal.
It was my first as every previous order require driver to confirm a PIN with me.
Congrats! You popped your Uber cherry
Firstly OP's name checks out. :+)
Where did the UberEats food order go?
Often UberEats issue a PIN that requires the recipient to advise the Delivery
Driver of prior to the order being handed over.
I've never been required to give the PIN. I live in a house and choose "Leave at door" option, perhaps that bypasses the need for a PIN?
Never been asked for PIN either. OP is flagged.
Many times I have had a bank error in my favour and collected $10.
How much did you receive back as your game may be better?
With the price of Uber Eats for a single person these days I'd say he got back ~$30 for the couple of waters and pack of biscuits
Delete Uber. You won't miss it.
Was it a tasty meal? Free always tastes better.
create new account with new email/mobile
Don’t you need a new payment method too?
always a good idea, ive used same payment method on multiple accounts no issues
"Hello bank, I lost my card, please issue new one"
Chargeback on those kind of platforms is always risky in that they'll just ban you AND still pursue the debt.
Getting a chargeback is not a legal thing that removes the onus of debt from you (it just returns the transaction). You may have to make a new phone number and new credit card number and hope for the best you can get a new account. But potentially the home address is banned too.
not true, I have done a chargeback with uber and havent been pursued for the debt, plus it wouldn't be worth their effort to chase a debt of <$50 anyway
Getting a chargeback is not a legal thing that removes the onus of debt from you
There is no onus of debt for undelivered food though.
The chargeback just moves the ball into Ubers hands, if they want to pursue the money in court with their proof of delivery etc.
Rather than it being on OP to sue Uber for his refund.
Why do you still want to use uber if you think they ripped you off? You shouldn't be doing business with a company you don't trust. End of story move on please.
Uber (not Uber Eats) is kinda essential service that almost everyone has as backup transport.
Taxis and other ride share platforms exist.
I've had this happen once when using uber eats, they gave me a refund, but they roundabout warned me that if they think you are abusing it then they will stop giving you refunds no matter the circumstances.
You probably should of asked to escalate the issue as a complaint before doing a charge back. Once you do the charge back you have no alternatives, maybe even complaining to government authorities.
There are other food delivery apps you can use.
Just use doordash
You need to target higher in the hierarchy, check my post.
The entry level indian reps have robotic pre-chewed answers , you need to ask for a supervisor and Karen them all the way
Have you gotten stuff refunded from them before? If you do it too many times, even if they're all legitimate, they don't like you and will ban you. And if you resort to charging back then of course they'll ban you.
Life is filled with misfortunes.
Being banned from Uber is not one of those things.
Your use of Uber is ultimately at their discretion. Whether or not any particular episode (or series of episodes) might yield a fair or unfair decision in any individual's eyes in ultimately trivial. No business is obligated to do business with you beyond the contractual agreements in place.
You got your money back
Then uber decided you weren't a customer they wanted anymore
This isn't illegal. They aren't the government, they can stop you from using their services.
I also think there's more to this than you're telling us.
How many times have you told uber food didn't turn up? They won't ban an account after a first attempt
To be clear, I haven’t actually been banned. They just said I have to pay the amount owing before I can continue to use the service.
You are banned from using the service unless you pay the amount.
So, what happened before this? How many other refunds (rightfully or wrongfully)?
I ordered with doordash probably a dozen times and then the stupid driver dropped my food off at someone elses house and I told them and got a refund, but then any subsequent order meant that I had to have a verification code with the driver, effectively their way of saying they didn't trust me.
Zero refunds before this
@illusion99: Right. In another thread you also say that you've had this PIN system enabled from the beginning.
Have you had issues with Uber itself, with rides?
In any case, your account is flagged. I'd just take the L and either use another account with another card (wife/husband?) or use this as an opportunity to use less of a predatory service like Uber.
@illusion99: How many refunds or issues using Uber (and not specifically uber eats) my well travelled Uber using pal? PIN means your account is on the shit list.
Something doesn't add up here.
I've had a couple of times where my order weren't delivered and I just reported back and they refunded me and no issue whatsoever. You must have done this a few times where the 'food didn't arrive' and the delivery driver said otherwise.
No never done it before because all the previous orders require the driver to confirm a PIN with me upon delivery. So can’t fake a non delivery if the driver has a confirmed PIN
They only do the force PIN confirmation if your account has been flagged for some reason, that's not for everyone bud.
Never said it was for everyone. Just that it was how my account has always interacted with ubereats since I first started using it
in my experience the pin thing is random, but I do notice that its mostly the non-car deliveries that get the code, but still, its random,
PIN requirement can also be because the driver has had too many prior non-delivered claims against them.
Get the dodgy driver any you get the PIN even if your account is good.
DoorDash have much better customer support, DiDi is cheaper as a cab
I had a similar issue with Uber Eats a few years ago, refused to resolve the issue and when I tried calling their support they just kept putting me on hold then forwarding me to someone else over and over. Eventually just did a chargeback for the 40 bucks and got banned so swapped to Doordash which I have used happily for the last few years.
Absolute scum bags refusing to refund for food not delivered.
I've had this happen on more than one occasion and now I'm certain I'm blacklisted from refunds.
Would stop using them but I won a shit tonne of Uber credit in competitions
How much is a shit tonne?
Over 1k
Because Uber is like PayPal and it is exploited like hell by fraudsters. So they both take extreme measures to protect themselves against suspicious users. How they determine if you're a suspicious user is anyone's guess but obviously there will be some legitimate users affected by this as a consequence.
Yep, i have experienced this with Paypal, 20 years as a customer and there was some issue between paypal and my bank (not a funds issue) but because it was a problem they no longer let me use my account with that bank as a payment source. I can't get a clear reason, nor will they fix it. I deleted my Paypal account after 20 years of perfect relationship.. They don't care, I'm a nobody.
Uber had the option of working with the bank to dispute the chargeback. But according to the bank they refused to communicate with the bank
Ubers solution to charge backs is to ban the account that did it first thing. Same will happen with any other company - ban, then they work on the dispute. That’s their “working with the bank”.
I didn’t say don’t do a charge back, I said don’t do a charge back if you want to keep your account with the company you’re doing the charge back against.
So just give massive corporations free money for fear of not being able to use their service in the future? yeah ok bud, no thanks.
Screw uber, it's a service that has made the few rich at the expense of exploiting people and destroying restaurants.
No, I said don’t do a charge back with your bank if you want to keep your account with the company you’re doing it against. This isn’t controversial. Literally every company that you have an account with will ban you as soon as you do a charge back. When it’s all sorted out you might get your account back, but unlikely.
Again - I didn’t say don’t do it, I said don’t do it if you want to keep the account.
I have done the same, initiatied a chargeback and uber tried to make me pay the debt, I messaged uber and showed them that I tried to resolve my issue with at least 5 different people at uber and they agreed to take off the fee from the chargeback
Maybe discuss with you bank, Uber may not be complying with their terms if they have hit you with adverse action.
And while it may not help, you should also lodge a complaint with the ACCC as you have described them breaking consumer law in not providing goods paid for.
Uber can ban you for no reason at all or whatever reason they want. That’s in their terms.
It's also in the LAW that companies must comply with consumer law, since when, seriously when did Ozbargain think it was OK for a company to take payment for orders and not deliver them? . Also Banks have their own terms that they get to apply to their customers, which may include (but unlikely) honoring their decision without adverse action.
And this 'for no reason at all or whatever reason they want' is simply not true.
I find those app delivery drivers become less and less reliable the further they have to travel, so much so that they just mark your meal as delivered regardless of whether they even picked up the food or not.
So in the (now rare) case I use one I basically only order from my suburb or the neighbouring suburb.
Ubereats is shit anyway.
My last order was marked as delivered when it wasn't. I spoke to several chat reps who just straight up closed the chat after seeing it was marked as delivered. Eventually on the 4th try I got a refund. Then the order turns up by the complex gate 2 hours later left in the rain.
What a joke.
I had a similar situation. Uber eats order arrived, but with a wrong order. The deliverer took the order then drove away. Uber refused to refund. I messaged them for the next three days, received no further response.
In the end I closed the account, then do a charge back. Basically, we arrived at the same conclusion, but I ban uber rather than getting banned by them 😆
I have similar experience. My uber eats account got hacked and someone ordered $200 worth of foods at random place. Requested refund but uber help desk was very slow to react and didn’t provide me any instructions or timeline. Used Paypal dispute and got the money back which got my account banned. Like the other folks here, I’m using doordash since then.
AngoraFish on 15/11/2023 - 23:15 Comment score below threshold.
