Warranty Denied in Shucked WD Drive

Hi all,

I purchased a bunch of WD elements 18TB drives and shucked them about a year ago. One drive went bad last week and I sent it off to WD. They have denied warranty because the drives are not 'user serviceable'. I did not keep the enclosures.

I did lots of reading pre purchase and many had said they had no issue with WD warranty?

Unfortunately Amazon warranty only runs for 12 months best I can tell.


  • +19


  • +24

    Yeah, warranty is voided if you shuck it. You need to keep the enclosures and put them back in and make it look like you didn't shuck it to claim warranty yo!

    • +4

      You'd think that would be obvious

  • +3

    Lesson learnt!

  • +2


  • +3

    describe the set of games played and/or prizes won

    • +1

      stupid, stupid

  • How can you be unaware of this ? everywhere that tells you about shucking these also says that it voids warranty.

    What i usually do is use these within their enclosure till warranty runs out then you can do whatever you want.

    • +4

      i thought you're meant to keep the enclosure and if they ask - you say you tried it in dock to make sure it was dead

  • why you shuck??!

  • That's the gamble with bigger drives. If you bought two 9TB instead then maybe just one would break and you'd still have the other.

    • +7

      You should see the stack of floppy discs I've got for this type of redundancy!

      • +2

        5 & 1/4" I hope.

        • No, that's a mini floppy. Full size is 8"

  • -1

    Buy another 18Tb WD elements and shuck it , then put the dud one back in the new enclosure to claim for warranty.

    (provided there is no anti-temper sticker or thingy)

    • +5

      The drives have serial numbers that match up to the enclosure information. This would not work, you would need the original enclosure.

    • +2

      the enclosures have brittle tabs that snap instamatically when you shuck + reassemble them

  • I buy them knowing theres no warranty, the ones ive bought are about half the cost of a HDD without an enclosure in Australia so to me its worth it.

  • +1

    Contact Amazon and see if they can help out. I had one fail 18 months after purchase and Amazon have offered replacement or refund still.

    • But did you shuck it and toss the enclosure?

      • yeah he shucked it out, which is a shucking risky move, he's just shucky he got away with it.

    • Amazon really doesn't give much of a (profanity) about returns, because it's all on the vendor, not them. You could send them just about anything back as long as it very roughly looks like what you're meant to be returning.

      • ^^ This. I had to return an SD card which basically broke into a lot of little pieces and I explained to Amazon that I'd be returning flakes of rubbish. They said to return it nonetheless in order to receive the replacement SD card.

        Effectively sent them back an empty envelope and they still replaced it without issue (to date).

  • +3

    Guys I bought this car a year ago and ripped out the engine, transmission, everything.

    Yesterday the engine died, when I took the engine back to the manufacturer for a full replacement car, they told me no.

    I read a lot of people did this with no problems with warranty.

    Are they MFs or what?

    • +4

      Some guy on ozbargain said you should buy another car, take the engine out of it, put the old one in, send the whole car back and say you don't know what happened, it was DoA.

  • Read the warranty wording carefully. Sometimes you might be able to claim the failure of a faulty component. For example, changing the oil on a car yourself instead of at the dealership has no impact on a wheel bearing failing prematurely under warranty. The other avenue is credit card insurance that usually adds an extra year on top of the manufacturer warranty - though I advise to go with full disclosure on the claim as it will hurt a lot more if they think you're doing something fishy. If you used these drives in a NAS - best that you were running raid 5 or better and hot swap a new unit in and suck it up, NASes need higher spec drives

  • Australian Consumer Law is your friend

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