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Well, I should have know better with Scooupon. Scooupons clearly do not care about customer's concern.
I tried to book a diving course with Diveplus early this week, There is still about 2 months to redeem it. Only to be told by Diveplus that there is no vacancies despite the face that there is still 3 course dates that there are vacancies. DivePlus kindly offered to take an additional $199 from me to extend the voucher. Very kind of them. hmm…$199 wow. that is about the price of the original voucher.
Scoupon sent me a generic reply that basically. NO refund.
blah blah blah. it is transferable and hope that someone else can use it blah blah blah. But if they read my message, they would have seen that there is no way for me to use that because they would not take my booking.
I told Diveplus that I will go on any weekday evening course or weekend course. They asked if I had my medical and I told them not yet then they stop replying.
I will not give Diveplus $199 more. In fact, I do not even feel like doing the course with them anymore. BUT book me in or give me a refund.
While Scoopon should have responded to you, the culprit here is DivePlus. I would simply do a charge back if Scoopon wont come to the party. Now technically the contract is with DivePlus not scoopon (if I remember their T&C correctly). If Diveplus cannot book you in then it's a breach of contract. Their remedy should be a refund (through scoopon). They cannot charge more for the voucher to be extended as it is their breach of the contract. If you agree they can extend the period rather than a refund, but that is YOUR discretion.
If you really want the lessons, complain to fair trading. Otherwise do a CC chargeback.