Officeworks Cannot Match Boost Mobile Sim Pack Because Expiry Date Is Different

sakanasama on 15/12/2023 - 09:30
Last edited 15/12/2023 - 15:56 by 1 other user

Boost $230 SIM 12months Expiry 170GB

The guy first tried to say they do not have a physical address - found out they do have one.
Then tried to say its not Australian stock - boost mobile grey import? Sure…
Then said OW have part number listed whereas the ad don't, when asked to show where the part number is on the item - "oh some of them just come with one, but its not on the item, it just needs to be listed"
Finally, declined because OW have an expiry date and online ad does not list - so they're not identical, the expiry date cannot be either shorter or longer - have to be the same expiry date for them to match.

  • Officeworks stock expires Mar 2025 (Elizabeth Street Store, Melbourne)
  • Online store (Lucy Mobile) ad - expiry not stated.

With this reasoning…they can decline everything because details aren't listed

The guy won't say they cannot price match but wasted twenty minutes of my time going around in circles with "ahh, you see", "i don't think the store will", and when i ask if he could actually try, "i know the store wouldn't do it before"….

This was frustrating…do better

Update: Called, waited 20min - price beat and paid in 10min…what a waste of time with the sales in a physical store..

Mobile Boost Mobile Prepaid Mobile Plan SIM Card

Related Stores

Officeworks
Officeworks

Comments

  • Wiadro on 15/12/2023 - 09:37
    +4

    goto a different store

    • sakanasama on 15/12/2023 - 10:55

      I'll do that, just posting out of frustration because if he had proper training, told me he cannot do it whatsoever and reasoning as per policy, i'd move on in 5 secs… idk if he was trying to play with policy wording etc, but what do they gain from wasting time….

      • Wiadro on 15/12/2023 - 11:17
        -2

        what training do they get mr Officeworks training expert?
        why didn't you refer to parts of their training when you interacted with the staff member?

        • sakanasama on 15/12/2023 - 13:16

          don't know why you are getting aggressive, won't you think OW employees should get at least a read of their official webpage?

          https://www.officeworks.com.au/information/policies/price-be…

          if they decide not to honour it, then just be upfront.

          • Wiadro on 15/12/2023 - 14:12
            -1

            @sakanasama:

            Identical products and services includes that they must have the same conditions of purchase

            declined because OW have an expiry date and online ad does not list - so they're not identical

            seems fair to me

            • sakanasama on 15/12/2023 - 15:37
              +1

              @Wiadro: just called and price beat done in 10min, thanks for the help

            • Love a bargain on 15/12/2023 - 19:36
              +2

              @Wiadro: That excuse can pretty much be applied to anything that has an expiry date

              Not that officeworks sells fresh eggs but to use it as an illustration - is a carton of eggs with a use by date of 28/12 really a different product to another carton with a use by date 29/12?

    • HeWhoKnows on 16/12/2023 - 08:39
      +1

      Expiry date is irrelevant.
      The product is identical.
      Escalate your complaint to management.

      Alternatively stop wasting your time and everyone else's time and just buy the item at the online store.
      Much easier solution - seriously

  • payless69 on 15/12/2023 - 09:37
    -3

    Does your rental flat have a dishwasher?

  • boomramada on 15/12/2023 - 09:42
    +2

    Officeworks price match policy based on the person in charge. Try price match over the phone or different store.

    • sakanasama on 15/12/2023 - 10:51

      Yes i might try calling, just not comfortable giving card details over the phone lol

      • aurumlover on 26/12/2023 - 16:52

        where did u call out of curiousity

    • sakanasama on 15/12/2023 - 15:38

      Thank you, calling was easy apart from the 20min wait, cheers!

    • HeWhoKnows on 16/12/2023 - 08:59
      +2

      Such a huge drama for a price match.
      Its not worth it

      Why not just buy the item at the online store where its cheaper?

      • sakanasama on 18/12/2023 - 20:11
        1. This post revolves around the absurdity of the reasons OW use
        2. I hope to receive the sim before my current plan expires
        3. I called the next day, price beat done, got sim in 30min (rather than waiting for auspost letter)

        Hope this helps you see why its worth it to me.

        • HeWhoKnows on 19/12/2023 - 14:50
          +1

          This issue is not limited to OW.
          Came across this same problem with Chemist Warehouse.

          And then taking my damaged "Bag for Good" back to Woolies for a replacement today

          Its usually power hungry staff wanting to push thier weight around.
          Just find someone else in the store who understands the issue - usually a manager

  • dtc on 15/12/2023 - 09:55
    +1

    order online from Boost?

    • sakanasama on 15/12/2023 - 15:38

      Boot have no discount running for this sim

  • Seraphin7 on 15/12/2023 - 10:43
    +12

    So why not just buy from the mob with the better price?

    Yes, yes, would want to save 5%, but how much time have you already invested in your pursuit of $11.50??

    • sakanasama on 15/12/2023 - 10:51
      +2

      Valid point, however its mainly because i want to get it soon before my current sim plan expires, get the 10gb data bonus (before 27Dec), and considering the Christmas logistics if it was to come in post, plus 5.5 extra for post with tracking…if it can get it locally for the same if not better price…

      • Seraphin7 on 15/12/2023 - 11:18
        +2

        Yeah, sure, but once you've been knocked back and you've already wasted at least 20 minutes (not to mention time taken getting to and from the store) … and you want to get bonus data, don't want to be caught short over Christmas, etc., etc. … at what point do you cut your losses?

  • PissLUR on 15/12/2023 - 11:28
    +4

    Find another person instore. That guy is clearly not helping you out.

  • Brian McGee on 15/12/2023 - 11:34
    +3

    Depends if you gett a Jobsworth or not. Sometimes they want to charge postage when the pricebeat store is 2min walk up the road (East Ryde OW vs Scorptec).
    Other times you can get pricebeat on something 1hr+ drive away without paying the postage add on (Pricebeat at OW Dee Why vs MWave Auburnon).

    The first line of the PB Document reads "Depending on the associate you're dealing with, we guarantee a jobsworth will make your life difficult, or an apathetic one will just give you the discount".

  • jv on 15/12/2023 - 13:26
    +4

    Officeworks Cannot Match Boost Mobile Sim Pack Because Expiry Date Is Different

    🤣🤣🤣

    Tell them to check if the barcode on the product is the same…

    The price on the competing website needs to show the product code…

    I've successfully price matched items with different packaging, but product code was the same… ie. OW price scanner cannot tell them apart… Therefore same product, regardless of expiry dates.

    • sakanasama on 15/12/2023 - 15:40
      +3

      thanks, the guy was just being difficult, i asked him if he can just give it a try, he said "oh so do you want to speak to my manager?"…i believe the barcode was the same, but he insisted on the product ID and expiry date…anyways i called and price beat done :)

      • idonotknowwhy on 15/12/2023 - 17:04

        asked him if he can just give it a try, he said "oh so do you want to speak to my manager?"

        Probably trying to Karen-bait you for cringe content. Glad to hear calling up worked.
        Maybe leave a google review to save the next person from going through this.

  • reno on 15/12/2023 - 14:03
    +2

    I've never had issues pricematching luckymobile (i assume you refer to that rather than lucy). Do it via phone, and if you're really worried - use the single use generated cards to pay for it

    • sakanasama on 15/12/2023 - 15:41

      Thank you, phone worked a charm - just had to wait 20 mintes to get connected :)

  • djsweet on 15/12/2023 - 14:55
    +3

    Never heard that one before. Next up, price match declined due to different fingerprints on the surface of the packaging. Not identical.
    Sounds like a power hungry manager is influencing that staff at that store, or even the store manager on some kind of trip. The directions from HQ are to be quite permissive, and if its under a certain threshold the employees don't even need to verify the competitor's price. Unless things have changed recently. I'm 99% sure if you just go to another store with less wanky staff you'll be fine.

  • bbinc on 16/12/2023 - 09:25

    I overheard one of these PB discussions with a customer on a phone in OW recently while waiting for assistance from the electronics guy, he seemed to think it was important that the customer really understood every technical detail of the PB. He wouldn’t say no and just kept explaining. It took forever and was somewhat annoying because of the delay for other customers. I also thought the PB customer could have just hung up.

  • hoodiejs on 16/12/2023 - 11:29

    They are just on a power trip. I've had issues with people at the physical stores before. Best is to just call.

  • RoosterBooster on 18/12/2023 - 22:58

    After trying to get price beats with Officeworks on various products over the years, earlier this year I decided its no longer worth it. Just honour the source and go with the place you want them to beat as it is not worth the hassle. Each time I would go into Officeworks and ask for a price beat, the response was usually "The manager has just gone on her break, you'll have to hang around and wait till they come back"…. 45 mins later after wandering around the store aimlessly, the manager appears only to state "We don't price beat sims". If I ask them to point it out in the T&C's they will just think up another excuse.

    One time I wanted to price beat a powerboard. The competitor had a policy that if you lost your receipt and required a re-print, they would charge $15. Officeworks manager told me that they didn't have this policy so the terms were not identical. I just told her that the product is identical, the product number was identical and I wasn't planning on losing my receipt anyway. It just isn't worth the hassle so I avoid them now.

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