This was posted 4 months 23 days ago, and might be an out-dated deal.

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Ring Video Doorbell (2nd Gen) + 1x Echo Pop $115 Delivered @ Amazon AU

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Ring Video Doorbell (2nd Gen) + 1x Echo Pop $115 Delivered @ Amazon AUAffiliate
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AloneOunce on 23/12/2023 - 13:43 amazon.com.au (2492 clicks)
Last edited 23/12/2023 - 15:59 by 1 other user
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Seems like a nice deal.
Echo Pop: https://www.amazon.com.au/Introducing-sound-compact-speaker-…

It’s supposed to only give one echo pop free but was able to add four and still count. (No longer works)

From Amazon

Save $29 on Ring Video Doorbell (2nd Gen) for every 1 Echo Pop you purchase offered by Amazon AU. Here's how (terms and conditions apply)

Price History at C CamelCamelCamel.
Electrical & Electronics Amazon Doorbell Video Camera Voice Assistant

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Amazon AU
Amazon AU
Marketplace

closed Comments

      • easternculture on 23/12/2023 - 21:45

        Do you have to have a sub or will ot work without

        • Frayin on 23/12/2023 - 22:00

          It will still act as a doorbell, and can view the live video anytime you want.

          I believe you can't record videos (or at least access them) and access motion settings.

          Other features comes with the subscription as well, can't recall them all.

          • easternculture on 23/12/2023 - 22:21

            @Frayin: Allready have the $99 kmart tplink cameras setup so only need doorbell feature

  • USER DC on 23/12/2023 - 22:02

    I have been charged $115 for the ring door bell only (amazon fkin removed all 4 echo pops and had guts of saying to me "you paid $115 for the ring door bell only there is no echo pops in your order"

    https://i.imgur.com/KRQdEkD.png

    amazon is so bad

    • Frayin on 23/12/2023 - 22:18

      Go into the order details, how much does it say you were actually charged?

      Mine also shows $115 on that page, but only charged $57.74.

      • MeagerDollarBucks on 23/12/2023 - 22:33

        $115 in Amazon details and $116 in banking history.

      • USER DC on 23/12/2023 - 22:37

        https://i.imgur.com/kabpHWy.png

        $115 for both of them cancelled both of my orders I aint dealing with brainless amazon CS

        didn't put price on the earlier one as people would get confused with me paying $76 for it (when I paid rest $30 with GC, and a promo credit of $10 )

  • WIND on 24/12/2023 - 00:03

    Lol Damn Amazon they remove the Eco Pops from my order too, does anyone here have the screenshot of 4 pops and the doorbell for total of $116? Please share if you do Tia, i would like to dispute the transaction with my bank as i never authorised the charge of $115 for the Doorbell alone.

    • MBix on 24/12/2023 - 00:09

      Surely not too late to cancel the order via Amazon?

      • WIND on 24/12/2023 - 00:15

        I try didn't work for me, even the rep can't cancel it, i got Venetian Bronze color doorbell and 4 Pops.

  • Kas on 24/12/2023 - 01:15

    Dear Customer,

    We're contacting you about order ###### for "Introducing Echo Pop | Full sound compact smart speaker with Alexa | Charcoal".

    We recently learned about a problem that prevented us from processing your order properly. Unfortunately, we had to cancel it. You have not been charged.

    We're very sorry about the inconvenience this has caused.

    Sincerely,

    Customer Service Department
    Amazon.com.au
    www.amazon.com.au

  • MBix on 24/12/2023 - 01:29

    First rep point blank told me my Ring Doorbell would arrive on the 17th of January and refused to acknowledge any questions about the cancelled Echo and then just straight up ended the chat

    Second rep similar

    Third rep gave me a $29 promotional credit so I could get an Echo

    • Kas on 24/12/2023 - 02:14

      so, that mean you got a ring doorbell for $86, sorry.

      • MBix on 24/12/2023 - 02:40

        I suppose in a roundabout way of looking at it. The credit was for a future order, I don’t think it’s limited to just the Echo. Getting 4x Echos and the Doorbell was a long shot to begin with, but I was hoping for at least one Echo haha

  • msmhw on 24/12/2023 - 01:59
    +3

    My order shipped, no cancellation so far.

  • Kas on 24/12/2023 - 02:08
    +2

    Finally, I could cancel the Ring doorbell for $115. I told that guy, 'That is not your problem; it's a system issue. When you outsource all IT matters to cheaper countries, you can't expect the same level of service.' I think that guy also took it personally.

    • WIND on 24/12/2023 - 09:46
      +2

      Lol good job, i think i will keep spamming them on chat.

  • TicTac on 24/12/2023 - 07:32
    +1

    I just finished a 50 min chat after being passed around heaps, told I won’t be getting charged less even though I’m not receiving the dots anymore. They said they can’t even see the original listing and order, and eventually said the dots were OOS when I mentioned my email from Amazon canceling them. Did anyone get a screenshot of the invoice breakdown of $57 for the ring? They couldn’t cancel either. Think I might contact ACCC after Christmas.

    • easternculture on 24/12/2023 - 12:08
      +3

      I have it. Just need them to process my refund and then ill share

      • TicTac on 24/12/2023 - 12:30
        +1

        Thanks legend

        • easternculture on 25/12/2023 - 11:14
          +1

          https://files.ozbargain.com.au/upload/46868/109371/screensho…

          I got a a full refund fyi. So free doorbell.

          • mmd on 25/12/2023 - 11:23

            @easternculture: how did you get the doorbell for free?

            • easternculture on 25/12/2023 - 11:35
              +1

              @mmd: I challenged the offer. They had only offered $29 GC as compensation. Sent the screen shot and told them its illegal to charge me full price when breakdown of cost shows $57. Then i said i should be pushing for a full refund. Out of the blue the CS rep says ok and refunds

              • TicTac on 25/12/2023 - 12:40

                @easternculture: That’s great news, I hope everyone else has luck too. Thanks for the screenshot also.

    • nicholasv on 24/12/2023 - 19:10
      +1

      Please contact ACCC about this. I personally didn't buy any but was watching this deal from the start. What Amazon did is incredibly dodgy and if they were to remove the pops then they should have cancelled the order in its entirety. ACCC would be very interested to hear about it

      • TicTac on 25/12/2023 - 12:42
        +1

        Will do, it is really dodgy what they did.

  • Dabas on 24/12/2023 - 10:16
    +1

    Yesterday i tried cancellation of Doorbell but it didn’t allow me to cancel. Apparently they have shipped 4xEcho and Doorbell today. Lets see if i will be able to return the Doorbell only.

  • WIND on 24/12/2023 - 11:30
    +1

    Update on 4 Echo Pop! I finally got a rep to help me out , copied from chat screen below;

    Customer Service :

    Resolution that I
    proposed to the previous
    customer is to place
    another order for the 4
    echo pops and once deliver
    we will process a full
    refund.

    Me:
    11:02 am
    Ok Jay i am happy to do
    that

    11:02 am
    Customer service
    Great.
    I'm sorry for the
    inconvenience.

    Customer service:

    You don't need to explain
    again, I will do a proper
    documentation on your
    account regarding about
    the refund.,
    Also our chat conversation
    will automatically save on
    your account and the next
    representative have the
    option to review our chat.

    Tips - Screenshot everything just in case. Merry Christmas Ozbargainers.

    • MBix on 24/12/2023 - 12:22

      Amazing result!

    • Frayin on 24/12/2023 - 17:27

      Got in touch with support again just to give it a try.

      The escalated support agent recommended this before i said anything. Purchased the 4 echo pops for $116 and told i'll be refunded once the item has been marked as shipped.

      Saved screenshots of the conversation etc just in case as well.

      This potentially means i'll have got the ring bell 2 + the 4 echo dots for $57.74.

      • nicholasv on 24/12/2023 - 19:11
        +2

        And then return the doorbell for a refund and take 4x free echo pops 😉

  • msmhw on 24/12/2023 - 16:18
    +3

    Christmas came early this year
    https://files.ozbargain.com.au/upload/81226/109367/img_20231…

    Thanks op

    • easternculture on 24/12/2023 - 16:28

      Did you get a cancellation though.

      Id rather just the doorbell for $57 then deal with marketplace scammers

      Still have 8 x echo 3rd gen brand new from order errors like this early last year. I was planning to return the echos anyways

      • msmhw on 24/12/2023 - 17:01

        No cancellation, just shipped notification.

        I am keeping two and giving away two

  • CarbonTwelve on 24/12/2023 - 16:27
    -1

    I ordered mine quite late, but it just updated to be shipped. No mention of cancelling any of the pops, and tax invoice shows all 4 pops. Thanks.

    • CarbonTwelve on 27/12/2023 - 14:07

      Doorbell & 4 pops just arrived. Good luck for those who weren't as lucky.

  • MeagerDollarBucks on 24/12/2023 - 20:16

    Does anyone have a screenshot or T&C's regarding:

    "Save $29 on Ring Video Doorbell (2nd Gen) for every 1 Echo Pop you purchase offered by Amazon AU. Here's how (terms and conditions apply)"

    Amazon CS are dragging this out.

  • baydoti on 25/12/2023 - 04:11

    Am I the only one that received mine? Received 4 pops and the ring doorbell for $116 and it’s awesome.

    FYI mine is Venetian bronze and the pops were charcoal. Also you can turn the pop into a chime so there’s no need for any additional part.

    • LowRange on 25/12/2023 - 19:07

      Did you originally get a cancellation email? I did and it looks like they are only sending the doorbell for $115. So I'll wait until it arrives and send it back if it is.

  • pogiguy on 27/12/2023 - 13:46

    I ordered the doorbell, 2 charcoal and 2 glacier echo pops. Order was split in two (Doorbell + 2 charcoal, then 2 glacier). I thought it was done this way as the shipping time on the glacier was a few days later. They cancelled the 2 glacier but not the first order. Today I received the doorbell and 2 pops, was only charged $86.88.

    • zxcvb on 27/12/2023 - 15:19

      Same :)

  • phoenix17 on 27/12/2023 - 13:56

    Got off chat with support today, I got the doorbell and not the pops for $57.74.

    After escalating, the end result was that my details get added to a ticket along with everyone else. Apparently once they figure out a resolution, they'll email me.

    Was hoping for at least 1 pop free to use as a chime….

  • vasil on 27/12/2023 - 15:39
    +1

    Have been hung up x5 times by Amazon reps.

    Will be calling bank for chargeback.

    This episode needs to be escalated to ACCC.

    • jus0212 on 02/01/2024 - 23:47
      +1

      The rep said he will connect me to the ACCC and let me hanging for 5+ mins before I ended the chat… so speechless.

  • Daliaaelis on 27/12/2023 - 20:33
    +1

    Got the 4 pops and 1 doorbell delivered today. Thanks OP

  • MBix on 29/12/2023 - 11:45

    Agent told me on the 24th to place the order again which I dutifully did, but it's still not been shipped. If I order more Echo Pops seperately they will be delivered to Perth on Sunday, but the order with the Ring and Pops still hasn't moved

  • LowRange on 29/12/2023 - 18:21

    About 90 minutes on chat, shunted between 3 different agents who dont want to do anything. Got charged $115 and only got a doorbell.

    Edit: What happens with Amazon when you file a bank chargeback for the payment?

    • easternculture on 29/12/2023 - 19:03
      +2

      Bank sides with amazon.
      Then you dispute the decision with the bank.
      It gets escelated to visa or mastercard international.
      They rule in your favor.
      Wait another 2 months for bank to action Visa or MC decision.

      I currently have a $8xx dispute with amazon. Was ruled in my favor but bank has not actioned the refund.

      • LowRange on 30/12/2023 - 01:40

        Ok thanks, yes i figured that might happen.

    • CarbonTwelve on 30/12/2023 - 01:36

      I wouldn't use a chargeback, just return it under their change of mind policy: https://www.amazon.com.au/gp/help/customer/display.html?node…. As long as it's unopened you should get a full refund.

      • LowRange on 30/12/2023 - 01:56
        +2

        It's more due to the rudeness of the support staff, and constantly getting reconnected to someone else saying "How can i assist" after i'd just spent 20 minutes explaining to someone the situation. They seriously couldn't give a damn which is odd, been with Amazon since they started in Aus and spent 10's of thousands with them, got Prime, about a dozen Alexa devices, several Ring devices and i've rarely ever contacted support.

        This was their screw up and they want no part of making it right. So i told them to refund the 22 items i've bought in the last 30 days and they are all going back including the gift cards, $500 in Ring floodlight cams, Samsung 990, Wera tools etc.

        • MBix on 31/12/2023 - 20:16
          +1

          Gotta admit, I'm not sure what's changed in the last year or so but their support stuff willingness to help have gone down the absolute shitter.

          I was told to place the order again with 4x Pops and 1 Doorbell at full price ($231) and a week later it still hasn't shipped. I can order 4x Pops that'll be here (Perth) by Thursday, but this one still hasn't shipped out with the Doorbell. I contacted their support staff today and he flat out lied telling me my payment method had been rejected twice. It definitely hasn't as I've placed orders before and after this one with the same payment details, and if it ever does reject I get an email from Amazon asking me to update the details, so I politely called the agent out and told him if that's the case we definitely need to escalate this as there's clearly an error going on, he more or less told me that wasn't gonna happen and ended the chat. Tried a new agent who confirmed the payment has never been rejected but couldn't really offer any explanation as to why it hasn't been shipped yet.

          Good times!

  • sahilk on 30/12/2023 - 18:22

    Anyone got a snapshot showing the value of ring bell after discount above $57 when they order it as Amazon is refunding only $57 if video ring bell is returned?

  • MBix on 05/01/2024 - 15:13

    Finally received my order today of 4x Echo Pops (Doorbell still on the way). As instructed by an Amazon rep I placed the order again at $231, with the promise of the difference ($115) being refunded once the items arrive.

    Contacted their live chat and phone support today and being absolutely stone walled being told they do not price match and will not refund the difference despite my chat history showing the agent was the one who instructed me to place the order again. Even provided screenshots and am getting nowhere.

    Not really surprised, but their support is an absolute shit show these days

    • nicholasv on 06/01/2024 - 22:04
      +1

      Send a screenshot of the chat logs to [email protected]

      It goes to some higher CS officers, native English speakers, who should sort the issue for you. Otherwise return all for full refund

      • MBix on 06/01/2024 - 22:21

        Thanks for that. I sent off an email to that address last night after stumbling upon a comment suggesting so, I also sent it off to [email protected]. Received an email today from the standard cs-reply email and got a response that they've added $115 Promotional Credit to my account for me. I'm not sure if the reply was from me emailing the Jeff@Amazon account or the resolution account, it came with their normal scripted spiel though.

        At the end of the day we were all shooting for the stars aiming for 4 of these things for free essentially and it's totally fine if they just cancelled all the orders but the mess of some peoples orders being cancelled, others being delivered, order totals remaining the same despite all Echo Pops being removed was pretty poor. Then to follow on to be instructed by their staff to place the order again based on the fact the difference would be refunded and then not actually do it is laughable. They didn't even tell me I could return them :D

        • nicholasv on 06/01/2024 - 22:24
          +2

          Yeh I totally agree. I didn't take part in this as I knew it would be a pain to try and offload the 4 echos, but agree that it was handled poorly. I would be returning your original order now to stick it to them and you can keep the promo credit for yourself 😂

          • MBix on 06/01/2024 - 22:28

            @nicholasv: I think that's exactly what I'm gonna do, I just wanna spend the credit first before shipping them back just in case they one up me :D

            • nicholasv on 06/01/2024 - 22:29

              @MBix: Lol nice one. Glad to hear you're coming out on top after this dodginess from Amazon 😂

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