Does Flybuys Have a Formal Complaints Process?

No on 29/12/2023 - 12:00
Last edited 29/12/2023 - 12:22 by 1 other user

Hi there,

In October, I attempted to redeem 10,000 points at Coles via Flypay but encountered an error. After a second unsuccessful attempt, I managed to place the order on a different device but realised I was missing 20,000 points.

I emailed and was initially told the points would return in 3 weeks but they didn't. I've followed up multiple times, provided screenshots but there's been no resolution.

I've asked for their complaint process but received a similar "we are investigating and will get back to you" response.

In my mind they should give the points back and then they can take as long as they like to investigate.

Do you know if Flybuys falls under the category of financial businesses required by law to have a formal complaints process?

Thank you.

Related Stores

Flybuys

• 

  Neoika on 29/12/2023 - 12:03

  FlyPay error versus EDPay error

• 

  Muzeeb on 29/12/2023 - 12:11

  +1

  @mapax

  ADARSHS

  • 

    mapax on 29/12/2023 - 14:17

    +1

    Approved!

• 

  franco cozzo on 29/12/2023 - 12:33

  +2

  call up…wait in queue for 45 minutes.
  wait until disconnected
  call up…wait 39 minutes
  speak to operator…they tell you to email
  send email
  wait 2 weeks…no email reply
  call up….wait in queue for 45 minutes
  wait until disconnected
  call up etc…..

• 

  sam-1966 on 29/12/2023 - 12:48

  +2

  Just post it on their social media. That gets their attention fast.

  • 

    No on 29/12/2023 - 13:05

    +3

    I don't have any social media. They seem to only have a presence on facebook and $100 isn't enough for me to make an account.

• 

  Ryk on 29/12/2023 - 12:48

  +3

  Do you know if Flybuys falls under the category of financial businesses required by law to have a formal complaints process?

  no, they are not.

  flybuys is basically a game you're playing, collecting points and earning rewards in exchange for your purchasing data.

  • 

    No on 29/12/2023 - 13:02

    Ok thank you, that's the info I was after.

    Before this I have always had really good service from flybuys.

    I'll be thinking twice before converting my credit card points into flybuys points in the future.

• 

  altomic on 29/12/2023 - 14:02

  +2

  They have an informal complaints process

  • 

    randomusername2017 on 29/12/2023 - 15:55

    +1

    Queue is too long…

• 

  AndyC1 on 29/12/2023 - 15:24

  -1

  Did you do a google search?
  Does the flybuys site have any info about complaints?

  • 

    No on 29/12/2023 - 15:27

    Yes
    Not that I can find.