Can I Change The Passenger on an AirAsia Flight?

Lrowger on 31/01/2024 - 00:12

Hi,

Problem: I booked an Air Asia flight, Melbourne to Kuala Lumpur, for 6/2/24. Looks like I made a mistake in that I'm the passenger on the flight, whereas the passenger should be my wife.

From what I can tell, Air Asia will let you amend a mistake in the name of a passenger, but won't let you change the passenger - which seems odd, what do they care who the passenger is, if they're getting their money? Especially if I could just modify the details in the booking myself, I wouldn't even need to involve any Air Asia staff.

The Air Asia bot is useless, and I can't get in touch with a human. I'm hoping someone can tell me if it's possible to change the passenger, or if I've just lost a large sum of money due to a small mistake.

Thank you.

Travel

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Comments

  • Muzeeb on 31/01/2024 - 00:39
    +3

    Thanks for your message. A qualified team member will get back to you during normal business hours. Thank you.

    In the meantime the ozbargain travel bot will help you.

    According to FAQ on AirAsia.com.au

    Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.

    • jv on 31/01/2024 - 00:45
      +3

      I've just lost a large sum of money due to a small mistake.

      YES

      • Muzeeb on 31/01/2024 - 00:46
        +1

        Thanks for your message. A qualified team member will get back to you during normal business hours. Thank you.

  • jv on 31/01/2024 - 00:41
    +3

    No

    Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.

    https://support.airasia.com/s/article/Can-I-change-the-name-….

    • Muzeeb on 31/01/2024 - 00:44
      +2

      I've just lost a large sum of money due to a small mistake.

      YES

      • jv on 31/01/2024 - 00:47
        +2

        Thanks for your message. A qualified team member will get back to you during normal business hours. Thank you.

  • jv on 31/01/2024 - 00:46

    Air Asia will let you amend a mistake in the name of a passenger

    This might help…

  • Ridiculous Panda on 31/01/2024 - 00:48
    +2

    As to why airlines don’t allow name changes, it is to prevent brodening.
    Tough luck my man and buy another one for your wife asap and then hope you can get a partial refund.

    • Duckie2hh on 31/01/2024 - 09:35

      hmmm yes you broaden my horizon

  • Doyen on 31/01/2024 - 00:53
    +7

    Get your wife to identify as you. If they don't let her on board they are being namist. Then get onto your local Greens member.

  • SmiTTy on 31/01/2024 - 01:13
    +6

    Looks like you're accompanying the wife to KL

  • mapax on 31/01/2024 - 07:41
    +1

    Obligatory

    Member Since
    7 hours 36 min ago

    • star-ggg on 31/01/2024 - 09:41
      +1

      Probably got the internet 8hrs ago

  • Duckie2hh on 31/01/2024 - 09:35

    No.

    threadclosed

  • mrkorrupt on 31/01/2024 - 09:45
    +1

    call the voicemail number and leave them a message with your email contact number and booking, they will send you an email and you communicate that way.
    I was able to get a refund on a double booking on a no refund ticket

  • Montyjpm on 31/01/2024 - 10:34
    -1

    "what do they care who the passenger is, if they're getting their money?" - you do know there was a terrorist attacked called 9/11? That sentence belong in the world before 9/11

  • redforever on 31/01/2024 - 11:29

    If they allow passenger name change for free or minimal cost, what's stopping people from snapping up all cheap tickets during busy period and reselling them at a higher cost.
    Airlines that allow passenger name change will also require you to pay the fare difference on top of a fee.

  • bobbified on 31/01/2024 - 11:30

    I've just lost a large sum of money due to a small mistake.

    Making a mistake with the name for the whole booking isn't a "small mistake"!

    • freefall101 on 31/01/2024 - 12:17

      I feel like a red flag should have gone up when they were entering their own passport details instead of their wife's.

  • trapper on 31/01/2024 - 14:39

    Changing the person's legal name may be cheaper and easier. haha

  • trapper on 31/01/2024 - 14:40

    what do they care who the passenger is, if they're getting their money

    Probably to prevent ticket scalping.

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