Adobe Creative Cloud All Apps Subscription Deal via Lebanon - Change in Price

pepsicles on 07/02/2024 - 08:08
Last edited 07/02/2024 - 09:46 by 1 other user

Has anyone had their subscription from this dea change in price after Adobe determined their primary country of usage was actually Australia not Lebanon?

Just received an email saying they determined my primary country of usage was Australia not Lebanon and they want to change my price to the Australian subscription price. Not sure how they determined my primary country of usage unless they're recording my IP address or other geographical information at usage.

Wonder what this means for this Geopricing loophole with Adobe.

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Comments

  • BOGOF on 07/02/2024 - 08:21
    +13

    Change your address to Bankstown, then you should be ok.

    • jv on 07/02/2024 - 10:46
      +4

      Can confirm Lakemba works too…

      • Fredfloresjr on 07/02/2024 - 10:49

        But his name is George Not Jakdul.

      • Nillionaire on 23/02/2024 - 12:52

        outdated info, northern lakemba is predominantly bangladeshi now. southern lakemba is more multi ethnic but definitely not lebanese dominated either anymore.

        • jv on 23/02/2024 - 12:57

          haven't been there for a while…

  • Mike911 on 07/02/2024 - 09:13
    +2

    Yeah…. I just got this too… Sucks!

    • Mike911 on 07/02/2024 - 09:22

      I also did the non student one, and I haven't had a notice on that 1 yet…. It was more expensive, but still WAY cheaper than AU pricing…

      • pepsicles on 07/02/2024 - 09:49

        I had the non-student one too so maybe it's random checks

  • ihfree on 07/02/2024 - 09:28

    Not sure how they determined my primary country of usage

    They're recording your IP address and estimating your location based on this. Example - https://whatismyipaddress.com/ will show your estimated location.

    • pepsicles on 07/02/2024 - 09:50

      I suspected as much. I wonder if this means, every time we use it, we should use it via a VPN and it might delay the loophole closing…

      • Look Up on 07/02/2024 - 10:57
        +1

        we should use it via a VPN and it might delay the loophole closing…

        Too late now

        Very obvious if an account is jumping countries on login or during usage and this is one of the primary checks for authentication

        VPN's also have limited IP address ranges and it's very easy to see multiple users using identical IP's - just ask the OzBargain mods

  • brendanm on 07/02/2024 - 09:41

    Yaarrgh me hearties, I won't charge thee if ye set sail

    • AustriaBargain on 07/02/2024 - 09:56
      +2

      You won't give me access to the AI features either.

      • jv on 07/02/2024 - 10:50
        -2

        You won't give me access to the AI features either.

        That would not be good if you work for Channel Nine…

        https://www.9news.com.au/

        https://www.9news.com.au/

      • brendanm on 07/02/2024 - 10:52
        -5

        No one needed that a year ago. If you are doing stuff to make money, then pay for it, my suggestion was for hobby/home use.

        • AustriaBargain on 07/02/2024 - 11:55

          Full price is like $80 a month. If I can save $800 a year, $8,000 every ten years, then I will. I've got friends with unused student email addresses to use though, brings it down to like $24 a month at least.

          • slipperypete on 07/02/2024 - 12:52

            @AustriaBargain: if you just want Photoshop and Lightroom, it's only $15 a month. I wish they had a genuine way of having these two at student discount then I would just pay it

            • AustriaBargain on 07/02/2024 - 12:59
              +1

              @slipperypete: Nah I need AE, IL, and ID too. I've had Adobe pretty deep up my ass for a long time now.

              • slipperypete on 07/02/2024 - 19:16

                @AustriaBargain: Sounds painful. I really only need PS so I may go for the smaller package. Still scamilly expensive but better then the whole package

    • Jimothy Wongingtons on 07/02/2024 - 11:38

      Yep

  • jv on 07/02/2024 - 10:45
    -1

    Not sure how they determined my primary country of usage

    They identified you at one of the protests using their new AI systems.

  • ldd-mn on 07/02/2024 - 10:47

    Mine is LL 534,720/yr, though I signed up for this price: https://www.ozbargain.com.au/node/783297

    • Jimothy Wongingtons on 07/02/2024 - 12:10

      i am still running my turkey sub - havent got notice yet. I really only use adobe acrobat every day though. Photoshop maybe a handful of times during the year.

      • jv on 07/02/2024 - 13:36
        +1

        my turkey sub
        maybe a handful

        Yum…

  • lucylipstick on 07/02/2024 - 12:10
    +1

    Try discount code m0nkrus

  • xuqi on 07/02/2024 - 12:47
    +1

    Tell them you lived in any of the evacuated villages….

    https://israel-alma.org/2023/11/27/south-lebanon-evacuation-…

  • spackbace on 07/02/2024 - 14:09

    Following. No such email here, though I'm only using Acrobat pro

  • OpticalCog on 07/02/2024 - 14:54

    Just got this email - subbed via turkey / student only for a couple months. Been on holidays different part of Aus so not sure if that’s why.

    At least given option to cancel from the 12mth sub which I may do. Unsure what would happen if I logged in and switched to yearly up front now before the updated price

  • NigelTufnel on 07/02/2024 - 18:32

    Yeah, just got the same email. Charging "AUD 259.9 plus 10.0% tax /annually" in 30 days time.

    I had such a hard time getting Lightroom to work consistently on the high seas with my M1 Mac it was quite refreshing to use it 'legitimately', but not sure it's worth $286/year.

    • slipperypete on 07/02/2024 - 19:11

      maybe just get PS and LR for $15 a month?
      This is what I'm thinking

      • NigelTufnel on 08/02/2024 - 10:38
        +1

        Yeah, considering it. But only $7 more for Acrobat, Premiere, After Effects, etc. I've planned to do more video editing, but just never get the time…

        • slipperypete on 08/02/2024 - 12:35

          yeah, I see your point. The 15 was no student discount, for a little more it's worth it for you

  • zyklotrop on 07/02/2024 - 20:09
    +1

    Got same email. Not worth it for me at full price for the rare use. Preparing to set sail…

  • mnemonic9 on 07/02/2024 - 23:43

    Got the same email. Back to m0nkrus for my extremely limited usage

    • slipperypete on 08/02/2024 - 12:39

      never even heard of this. would you still be able to use AI with photoshop or is it just a cracked version that works with everything except AI?

  • robertyeh on 08/02/2024 - 09:03
    +1

    Just got the email.

    The price of Creative Cloud All Apps (100Gb) will change from LBP 891240 /annually to AUD 872.64 plus 10.0% tax /annually. For your annual, prepaid plan, as your plan is migrated to Australia, you will receive a pro rata refund for the original annual, prepaid plan in Lebanon.

    Went to cancel my plan. Can someone confirm that this means, if I cancel today I will lose all the apps today or after June 25.

    When you cancel, you lose access to…
    Your favorite creative apps:
    139 days remaining on your subscription. After Jun 25, 2024, you'll lose access to premium apps and services

    • theguyrules on 08/02/2024 - 21:18

      seems to still leave you access. I just cancelled.

    • nickeveli on 10/02/2024 - 20:12

      I cancelled today and have access until June 23.

      But, I'm now wondering if the plan is active whether they will 'migrate' the plan for the remainder of the term.

      I'm trying to remove my credit card from my account but live chat there are technical issues at the moment.

  • b3au on 08/02/2024 - 19:06

    Just go the email too.

    We hope you are enjoying Creative Cloud All Apps (100Gb) [Student and Teacher Edition]. We want to share an important update about your subscription price. You purchased your subscription using Lebanon as your purchase country. However, your subscription has been used predominantly in Australia. In order for you to continue to use your subscription, you will have to subscribe at the current price for Australia.

  • IslandBreeze on 08/02/2024 - 20:22
    +1

    Yup, just got my email too. I have been seeing a bunch of stuff about Adobe not letting you delete your card which still seems to be the case but after I've cancelled it seems that information is now gone which is nice. Luckily too, if they try anything I used a burner card which only has $10 on it max.

    • johnnytran on 08/02/2024 - 21:21

      Did it say you'll get refunded the original $8 or whatever it was after you cancelled? or is the only option of getting that back is to wait for them to refund it when they change us over to the $259 then we have to cancel the $259 for a refund on that as well?

      • IslandBreeze on 08/02/2024 - 22:30

        Nothing on the refund front unfortunately.

    • yamumma on 09/02/2024 - 00:15

      Tried to add a second card, my Oldubil virtual card from the old Turkey Spotify deal, but it wouldn't let me. County/Region is locked to Lebanon and greyed out, can't change it.

  • Leuke on 08/02/2024 - 20:39
    +3

    Got my email unfortunately. Enjoyed having Adobe Acrobat most of all I think, makes forms so easy.

    • nickeveli on 11/02/2024 - 07:35

      Agreed, the high seas version for Acrobat never quite worked for me.

      The Adobe Scan app was just the bees knees too

  • johnnytran on 08/02/2024 - 21:13

    Adobe's loss, guess I'll cancel my sub now and download the "free" versions.

  • GrandMaster on 08/02/2024 - 21:32

    They can take their LBP 356400 /annually! I only used PS and Audition so it's really entirely their loss.

  • playbargain on 08/02/2024 - 21:54
    +1

    Got the email, bugger.. Mainly just use Acrobat, if their pricing is more reasonable would have paid Aus price for it. Cancelling, they not getting a cent now.

  • GrandMaster on 08/02/2024 - 22:31

    Their stock price is taking a massive knock:

    https://i.imgur.com/QUoLE9y.jpg

  • lucky5hot on 08/02/2024 - 22:54
    +3

    I got this too. Is this not unlawful?

    • Abobe claims that you are in breach of the contract/TOS because "you arn't using the service in the country of purchase".
    • Adobe claims a right to terminate the agreement under the TOS. While I havn't scanned the agreement to confirm this is part of the TOS/agreement, it is likely part of the agreement so I can accept this.

    • Adobe automatically increases the monthly service charge by something like 1000% and requests that you continue with an amended agreement for the remaining months in the agreement with this new service charge. (This seems like a grey area and is possibly unlawful, depending on careful consideration of the agreement).

    • Abobe claims you can choose to opt out of their revised agreement. However, when you try and opt out of their revised agreement, Adobe charges you statutory damages in the form of charging you the remaining months on your contract.

    … what?

    The statutory damages part is where I draw the line here. If Adobe wants to terminate our agreement… fine. But it seems unlikely to be lawful to issue statutory damages to somebody who is the non-moving party in the request to terminate the contract and issue a new one or modify a contract.

    I've contacted their live-chat and while it was difficult to get them to accept the cancellation without any fee, (I got passed to three people, ending with a supervisor), eventually it was cancelled without any fee.

    Shameful money grab. If they want to force us to do business in Australia, then you need to abide Australian Consumer Law.

    • nickeveli on 11/02/2024 - 07:41
      +1

      And they need to stop geopricing their profits to tax havens

  • Sammyboy on 08/02/2024 - 23:02

    I got it too now

  • SilverKing123 on 08/02/2024 - 23:13
    +2

    Switch to Argentina student, there it's even cheaper than Turkey. You'd have to use VPN + new email address, BTW.

    • JRozells on 09/02/2024 - 00:07
      +1

      I've set my VPN to Argentina but it's giving me USD pricing ($20/mo student pricing) not Argentine Peso.

    • SilverKing123 on 09/02/2024 - 02:29
      -2

      Adobe website will record your ip footprint, if you want your subscription to be in Argentina or whatever country, the footprint of your email address exposing to Adobe must be Argentina, no other country! Once contaminated your payment most likely won't go through.

    • uniqinsanity on 13/02/2024 - 13:18

      is there a guide on this one?

  • SilverKing123 on 08/02/2024 - 23:37

    Talk to adobe agent through the live-chat box, asking them to waive the early cancellation fee, and they will grant.

    • LuffyTuffyFluffy on 09/02/2024 - 00:42
      +3

      Hol up… did I miss this? In my cancellation, it just mentioned my plan will continue until xx date, nothing about cancellation fee.

      • IslandBreeze on 09/02/2024 - 10:28

        Same here, I did pay for the full year upfront though. I'm assuming the cancellation fee was for people who subscribed monthly or something?

        • LuffyTuffyFluffy on 09/02/2024 - 10:29
          +1

          That might be the case for subbies cos I also paid upfront.

    • mnemonic9 on 12/02/2024 - 22:40
      +2

      1) This is why i use disposable cards, thank you Oldubil \ Revolut
      2) I didnt see anyhting about a fee as i am on an annual plan and will continue to use this until my June cancellation before i set sail

  • theguyrules on 09/02/2024 - 11:02
    +1

    So even though we cancelled - are we expecting to still be charged the extra lira?
    Coz we still have access til the end of the subscription which the original email indicated they'd charge us extra for.

  • trantonz on 09/02/2024 - 11:19

    Got it too. I mainly use adobe acrobat. But not paying $200+ a year for it. My uncle has better deal but he's over…sea

  • tassyk on 09/02/2024 - 11:27
    +16

    It's a bit rich a company pretending they are in Dublin (to pay less tax) is telling us to stop pretending we're in Lebanon to pay less ourselves.

    • kizzaaa on 09/02/2024 - 12:15

      Didn’t consider that angle. Great way to articulate it.

      • sickburn on 09/02/2024 - 12:22

        Netflix did the same in Amsterdam until pretty recently

    • Jaxx on 09/02/2024 - 12:16

      rich people/company dodge tax, while us little people get screwed…what else is new?…

    • mangomuffin on 15/02/2024 - 08:11

      you are so true

  • Jaxx on 09/02/2024 - 12:23

    I cancelled my plan, hopefully no cancellation fee (I paid for a year) and hopefully it will last until June like it says. Seems to be a bit of a loophole since they were going to cancel this plan and refund pro rata then charge in AUD.

  • Legend279 on 09/02/2024 - 18:50

    Received email too, anyone tried fighting it?

    • nick1058 on 09/02/2024 - 20:06

      Received the email also. I think Adobe has a highly financed legal department so good luck anyone wanting to fight it. I'm sure if anyone carefully read the t&c's it would clearly state what they are doing is within their rights.

  • johnnytran on 09/02/2024 - 22:02

    After you cancel get on live chat and ask them to remove your card info from your account. Until I did this, I could see the last digits of my card still in my account with no option to remove or update. It now says "credit card" when looking at my cancelled plan.

    I uninstalled all adobe software which made me start getting an error after each boot. Had to stop adobe services and delete all the adobe folders to get rid of it completely. Not sure why there's adobe services still running after uninstalling all their software.

  • playbargain on 09/02/2024 - 22:17

    Cancelled via chat with fee waived. Has anyone tried PDFgear as an Acrobat alternative?

    • pepsicles on 11/02/2024 - 16:30
      +1

      What fee do you have to get waived?

  • ylbeethoven on 11/02/2024 - 16:15

    cancelled straight away. need to find another software for photo editing now… 🥲

  • crimsson on 11/02/2024 - 22:31

    got this email too…
    im seeing most ppl here cancelled their subs
    but is $200/year worth the money?

    I mainly use premiere, photoshop, acrobat and maybe AE occasionally but I don't use it for work.
    in case its better to cancel, I got Photoshop alternative but not Premiere one tho…

    • uniqinsanity on 13/02/2024 - 13:19
      +1

      unless you do 10bit Log footage and need some specific professional tools, use DaVinci Resolve for free as Premiere alternative

  • Devastator0 on 12/02/2024 - 17:48
    +1

    Adobe CS6 Master Collection still works great for me haha

  • uniqinsanity on 13/02/2024 - 13:11
    +1

    is there a way to switch from monthly billed to annual before this email comes along? that way I guess we can get that extra year of coverage if this emails hitting us this month? I cant seem to find an option to change to annual sub.

    • digitizer on 16/02/2024 - 12:27

      You can thru support. They haven't asked anything about being in Au, refunded monthly pro-rata and billed for annual in same currency. Was on VPN. Let's hope it sticks. Overall took about 10 minutes but just saying yes, yes, yes after initial message

  • c64 on 13/02/2024 - 22:12

    i paid AU$6 for an annual subscription. i haven't received any emails but i will cancel before may. but some you of tightwads chose a monthly subscription?

    • johnnytran on 18/02/2024 - 22:37

      You may be able to get away if you use lebanon vpn every time you launch adobe products. I think most of us that got the email might have opened the software a set amount of times from our AU IP address before it got flagged in their system

  • bulldoges on 14/02/2024 - 08:06

    Just got an email, chatted with live support, and successfully obtained a partial refund after quite a bit of back and forth.

  • clover on 14/02/2024 - 23:13

    Got the email an cancelled immediately. I only used it for one project. I found their AI is meh compared to the free microsoft image creator. The Ai autofill functionality is also restrictive as well. It kept gave me an error telling what i tried to generate violated their guidelines.

  • Junkee on 16/02/2024 - 18:50

    I also received the email. I was paying monthly for the Turkey full suite which was around $12 AUD a month. When I went to cancel, it was saying i had to pay a fee. I contacted support and asked to waive the fee. Not only did he waive the fee, he has given me an extra 3 months free of charge! I just double checked and I can cancel anytime and it's not applying a fee. Pretty happy with that. But also would have been happy to continue paying the monthly fee. I guess now they get nothing.

    • SilverKing123 on 17/02/2024 - 16:24
      +1

      If you are on monthly non-student sub, attempting to cancel yourself can get you 2 free months. 3 months later (after the next pay day), chat with an agent through the live chat box and threaten to cancel, then you might get extra 3 free months.

      2 plus 3 must conduct in this order, not the other way around, so you missed the 2 part. 🤣

      • Junkee on 17/02/2024 - 17:27

        If I cancelled myself, which I tried, it wanted to charge me a fee, which was worth about 2 months of the subscription

  • ferous on 24/02/2024 - 13:32

    I havnt had the email yet but on my account, they have raised the price to LL 980,400

  • yewman on 24/02/2024 - 22:07

    C'mon Adobe, I'm just trying to teach these Lebanese students. Lebanon isn't a country, it's a mindset

  • yamumma on 28/02/2024 - 14:51
    +3

    Forgot to cancel. Buggers charged me $264 this morning. Thankfully refund was processed immediately. Be careful, says only 14 days to get full refund. No idea on the legalities there.

    Still pissed they didn't honour my 12months prepaid but cbf fighting. YYYAAARRRGGHHHH!

    • Nickelback on 28/02/2024 - 17:58

      Same boat.

      I did not see the original price change email. Just saw today, saying congrats on your new annual subscription. I logged in and cancelled. It says refund will be processed for full amount. No refund email yet though.

    • findthatbargain on 28/02/2024 - 20:33

      Mine got cancelled automatically cos I paid with the revolt card and they couldn't charge me. I'm hoping they will refund my money soon. How did you contact they to get your refund?

      • sickburn on 29/02/2024 - 10:28

        AH, I had the same thing happen. I used my Citi card to pay for this but since they switched to NAB on 24 Feb they couldn't charge the card haha!

        • findthatbargain on 29/02/2024 - 18:18

          They refunded $52, I paid $64 though :D

  • dammit on 29/02/2024 - 11:41

    I also didn't realise this until adobe helped themselves to $264 on my credit card. They also dont have an option to delete your credit card from their system - but if you live chat them and don't have any active plan, they will manually.

    Conveniently, they canceled my lebanon plan and did not follow through with sending me the pro-rata refund!…..

  • MoJ on 29/02/2024 - 15:30

    In "Manage Plan", I Can see "Cancel Your Plan"
    When you cancel, you lose access to…
    Your favorite creative apps:
    365 days remaining on your subscription. After Feb 29, 2024, you'll lose access to premium apps and services
    I am getting like above does that mean i will not get refund?

  • yewman on 01/03/2024 - 10:22
    +1

    I just had them try to charge me the $280 or so to my Revolut frozen card hehe

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