The promotion applies to the Digital Visa, Go-To Visa, Black Visa, Gold Visa, Bugs Visa and the Birds Visa Gift Cards purchased on www.card.gift only. During the promotion, no additional card fees will be applied. You don't need a code at checkout; the fees are automatically removed. Please note that the listed gift cards are digital gift cards only. Note you must have a valid AU mobile number to redeem these gift cards.
taking ages even for cancellation
2/4 received, 1/4 pending, 1/4 cancelled
Were the received ones sent today or yesterday?
I wonder if they’ve even sent any out recently.
Called them yesterday and verified myself. Just called them to see status - was told it's still under review and no guarantee on how long it will take.
I guess it's a good outcome vs being cancelled? Already lined up a pricematch at officeworks for the iPhone and needs the gift card ASAP before they say no to pricematch…
2/3 received, 1/3 still pending and just called about it then, I told them it's non-fraudulent and they'll process the transaction without any issues, just tell them it's not fraudulent because their system picks up the card as suspicious after two completed transactions. The guy said ETA end of COB.
I've tried calling them multiple times. After the queue music ends it just rings out to silence and then eventually the call ends.
I had a similar issue - in fact it's one particular operator who picks up the phone - sometimes you can hear her but she cuts in and out - probably can't hear her 97% of the time. She spends a few minutes on the phone asking "can you hear me" throughout.
I keep ringing back and hope I get a different operator. Was successful after 3 calls (13 min + 13 min + 19 mins on the phone) reached another operator…
They should just take her off the shift if she can't take calls.
I have just received the eVisa card by email.
Same after calling them earlier, waiting on 2 more
Just got my remaining 2
2 came through but 1 got rejected… Now I'm stuck with $250 Coles MC
Thank you for choosing card.gift for your recent order. We appreciate your business! We regret to inform you that we were unable to process your order at this time.
Rest assured, your credit card has not been processed by Card.Gift, and any pre-authorised payment taken by your bank will be refunded. At card.gift, ensuring the security of our customers is our top priority.
Unfortunately, we couldn't verify the purchase, and as a precaution, the transaction was declined. Please understand that this is not a reflection of your status as a valued shopper, and we sincerely apologize for any inconvenience caused.
We understand that this situation may be frustrating, and we want to make things right. To ensure a smooth ordering process, we kindly invite you to revisit card.gift and place your order again. Please ensure that the details provided, such as phone number, email, and billing address, match the cardholder's information. This extra step helps us maintain a secure environment for everyone involved.
Thank you for your understanding and patience. We look forward to assisting you with your order at card.gift soon. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team on [email protected] or 1300 375 346. Our Customer Service hours of operation are Monday – Friday 9am – 6pm AEDT and Saturday 10am – 5pm AEDT.
Sigh.
same thing for me, only one gift card ordered and cancelled.
how nice for them to invite us to revisit and place the order again when the fees are now back.
this should warrant some kind of ban, it's bait and switch advertising.
What a waste of time for 7 cancellations
Still says no fee's on selected Visa Giftcards…but they don't list any fee free cards?
Does anyone know that this is an Australia-issued card or international card? Thx
Australian AFAIK
Bummer!! Seems like they're cancelling because of unexpected demand rather than security if you called through to verify / authorise