Replace Eero ISP Firmware with Standard Stock Firmware

BigLeviathan on 09/07/2024 - 23:53
Last edited 10/07/2024 - 10:13 by 1 other user

Hi all, I purchased Eero 6+ as part of the Superloop promo.

What I didn't realise is, it's a "ISP Branded" Eero, which means I cannot have Eero Plus, I only can get "Eero Secure" => Which basically not allowing me to have the ad-blocking, content filters, etc

I checked my account and it stated: "Your account is not eligible for eero Plus"

The question I have is, has anyone here managed to remove the "ISP firmware" from Eero? so that you can get the full potential of the device

Thanks

PS: Yes, I can setup pihole for such things, but I thought if I already have this, might as well use it…

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  Cronium on 10/07/2024 - 00:16

  +1

  You don't need to use pihole, you can also use PrivateDNS services like nextDNS. Easier to use and only downside is if you don't trust nextDNS either.

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    Chandler on 10/07/2024 - 13:38

    Pi-hole + Unbound *chef's kiss*

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  Frashed on 03/09/2025 - 15:44

  Hey mate, did you end up finding a solution for this? Recently got a Pro 7 and didn't realise it was branded and the Eero Plus subscription managed by Leaptel.

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    BigLeviathan on 06/09/2025 - 06:58

    No, I didn't.
    I moved on from my ISP and now it became a basic wireless router without any subscription.
    But I've been using the 'kids' profile to schedule the internet on and off.

    Which is very lame, but I am planning to piggy back it with adguardhome (which I setup inside docker) to filter out 'nasty' stuff for the kids…. one day… one day…

    Honestly, I'm not impressed by this experience

    • 

      Frashed on 08/09/2025 - 17:09

      I reached out to Leaptel after I posted that message and they've gone ahead and decoupled the router from my account, meaning:

      • There is no branding in the eero app or any association to Leaptel
      • I can now self-manage my own Eero Plus subscription

      Very quick action on behalf of Leaptel and Eero and it was very straightforward - I'm happy!

      • 

        BigLeviathan on 08/09/2025 - 17:30

        Oh, that’s nice! Are you still with them when you asked them to remove the branding?

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          Frashed on 09/09/2025 - 14:15

          @BigLeviathan: Yep still with them - they didn't push back at all.

          Was very straightforward. Contacted them via chat and told them what I wanted to happen. They needed to reach out to amazon to get it done and gave me a window of a couple of days. The next day it was sorted.

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            BigLeviathan on 09/09/2025 - 16:50

            +1

            @Frashed: Interesting…. I haven’t been noticing much, apparently my eero is no longer have the ISP branding and I can now subscribe to eero plus.

            I guess superloop “removed it” once I’m no longer with them…