Dominos "Pizza Customization"

Llone on 17/12/2008 - 23:53

Hi Guys,

As a few of you are aware of Domino's "pizza topping swapping" etc and my disgust towards this. I would just like to be the first to let you all know that due to myself bring the awareness to the higher authorities that this is now at an end. From now on you will only be able to swap 2 toppings without attracting a surcharge. I did what you suggested and and now i am fixing the "lope holes". So now there's no more choice in the matter and this nonsense will now cease. Thanks to the topics posted in some of the forums aided in this. I'm sure your all very happy now that you can enjoy your pizza with a clear conscience knowing you haven't pissed the staff off nor that you wounder why they have under topped your pizza (Do unto others that they do to you)

Thanks guys,

Have a good one

General Discussion

Comments

  • AntMan76 on 18/12/2008 - 00:36
    -1

    The tone of this post certainly proves that even children can register here…

    • randoom on 18/12/2008 - 01:18
      +2

      I'm not sure what a "lope" hole is. Certainly sounds rude enough.

  • scotty on 18/12/2008 - 09:27
    +3

    Well. IMHO I think "lone" should be commended for taking the action and bringing this to management. Personally I don't use the pizza customisation much, but I certainly prefer NOT to be served by an angry Domino's employee. Moreover in the previous discussion we did point out that it's Domino's website's fault that allows this loop hole. Now it has been fixed — what can we complain about?

    This should probably be in the "General Discussion" area. Announcement & Feedback is for the OzBargain-related announcements.

    • cacbm on 18/12/2008 - 09:39
      +2

      I think it's good that the bug has been ratified, but the tone could certainly be much more polite.

  • [Deactivated] on 18/12/2008 - 11:29
    +1

    Well, it was fun while it lasted!

  • [Deactivated] on 18/12/2008 - 13:10
    +2

    LOL, this guy is a joke. Why cant domino's employees get a proper job and a decent life.

    • [Deactivated] on 18/01/2009 - 23:41
      +2

      You said it man ^^^^^

  • lone on 18/12/2008 - 14:17
    -2

    Thanks for the comments guys, i know the attitude might have come accross as a little hostile but it wasnt intended. As far as antman goes i do not understand how you can justify your comment about even children can use these forums, all i have done is brought up a topic that needed to be addressed. And i dont have alot for wickedwill. Except you try and run a dominos shop and put your self through uni. im sure you would crash and burn so please keep those comments to your self if you dont mind.

    Thanks guys

    • AntMan76 on 18/12/2008 - 14:58
      +1

      I did make reference to the tone of the post, did I not?

      In other words, you could have posted without being so spiteful. Its true that the glitch was in the Dominos website, and I'm not bitter about the changes having been made either, so don't think that's my issue. As a store employee/manager, isn't the main issue between you and management? We simply took advantage of a loophole. Were you trained to get angry at customers when the mistake is that of the company that you are a franchisee of?

      Business 101.

      • [Deactivated] on 18/12/2008 - 15:12
        +3

        whats the point of coming to a bargain website and destroying bargains?

  • Aeonx on 18/12/2008 - 14:44

    Do you want a candy for your effort?

    It isn't 'at an end' if one is still able to chop and change 2 toppings. It's simply restricting the options and so the point of this exercise would be…? IMO by allowing the topping changes, it encourages consumers to order from Domino's.. really it's a win win situation.

    • [Deactivated] on 19/12/2008 - 01:16
      +1

      agree shue. Now its official that 2 can be changed and as ione said, that ratifies the process. They are entitled to do this, however I would be much happier if they would make sure that some part time manager doesnt still give grief to anyone who does use the two toppings option. maybe ione might be so kind as to providea pdf of the memo to staff to allow this option, that would go a long way to restore confidence in Dominos.

      So rather than shoot the messenger - he has probably already been shot at by some of the senior management, who wouldn't all have seen the necessity to fix the loophole - its better to thank him for at least clarifying what's permitted. I have taken the nonsense to cease comment as being that from dominos as well as customers.

  • lone on 20/12/2008 - 14:35
    -2

    I agree with some of your comments. But I must make this part clear again, I have never once argued or turn away customers because of these issues, I have not told customers to never do it again as it is not their fault they are able to exploit the system, as stated from earlier posts its not the customers fault its a glitch that needed to be rectified, that in which i have done as that is ALL i have done, so please dont criticise my business/PR ethics as that is just plain insulting. The issue shue brought up was why remove bargains from the web site, removing a loophole and telling everyone that uses them about the changes is hardly affecting you, just from memory i dont think pizza hut lets you change anything at all little only let you swap 2 toppings. Getting back to the point if a coupon isnt in our area we have an option to accept it, it is my personal option to remove a particular coupon NOT dominos so please separate the two. All the coupons that get mailed out have terms and conditions in a disclosure at the bottom for its specific intent, the problem with online voucher codes is that no one can see these terms and conditions and get angry and frustrated with staff of another shop and wonder why they dont work or do not get accepted and end up taking it upon them selfs to yell at staff. If anyone has a intelligent question im all ears.

    Cheers

    • [Deactivated] on 20/12/2008 - 20:42
      +1

      Ione - I accept your comments and position - probably unlike some of the others here. And frankly your actions and those of Domino's have taken a great step forward to addressing the issues - so I commend you on that. But there is still two problem's that still aren't addressed - so while not a question I hope you are still all ears.

      This is that there is a generic condition on the bottom of many vouchers that if effect says the voucher is only valid at certain stores, problem is that these stores are not defined - or named. So no one really knows with out attempting to use the code - if it works.

      Then the final issue is that in the past when I have had a voucher with a legitimate code, because that code was "broadcast' on the internet the local store would not accept that code even though I had a physical - real legitimate - voucher in my hand put in my mail box by the same local store. The code was "cancelled" before the expiry date as listed. Now if I was not aware of the "internet abuse" I would be even more peeved, and not every customer is aware of the internet codes being shared.

    • ltompsonny on 27/12/2008 - 11:05
      +1

      Hi lone, Given that you're so well acquainted with the senior management now, as well as fixing the domino's website and all its glitches, do you think you could go out of your way again to convene with them to fix the website so that it functions on public holidays? And why do you add 10% on public holidays anyway? That's a bit cheeky don't you think? Do hungry Jacks, KFC or Mac Donalds? Are your staff more valuable than theirs, or are you just greedier that them? Just a thought….

  • elcheapo on 21/12/2008 - 01:09
    +2

    I don't think it's "lope-hole" as this disgruntled domino staff "lone" has pointed out.

    If you buy pizza "A" which comes with X amount of toppings, then it is within your rights to swap with same amount of toppings.

    • ltompsonny on 27/12/2008 - 11:06
      +1

      I thinks it's all such a crock, and I wish we could find and post some coupons, and then keep a tally of how many rival pizzas we bought instead of dominos. The great dominos defection tally….

  • lone on 31/12/2008 - 00:47
    -3

    oz pete i agree with the particular coupon conditions need to be updated as it is very broad and needs to be addressed. Thought the only problem for marketing is that we 397 shops accross australia and it would be fairly difficult to address on a small coupon thought it would be more feasible to put i.e sydney only this is something i will try but i really dont think i will have alot of luck achieving this as i am only a store manager, i was one of a few that brought up the last issue that was lucky enough to have numbers. As for your other comment i have no sudgestions, unless the coupon states it cannot be changed at any notice or selected stores and it was valid when you recieved and tried to use it then it should be accepted. We have the same problem on cheap tuesday, we only really accept $5.9 but if someone comes in with one i will accept it even though its from another area and some dont state participating shops only.
    And as for elcheapo i think your name says it all, however as "disgruntled domino employee" i dont like repeating my self,however just for you ill do it one more time. If we have a designa pizza of 4 toppings wouldnt that defeat the purpose if you change 6 toppings? As i have stated before (sigh to many stupid comments) the manner in which the "customised pizza" comes up on the make line makes it very difficult to make i really do not know how to say it many diffrent times ( please only reply if you have some intelligence).
    If you go to our competitors because yu have to use a $5.5 voucher other than a $4.95 be my guest. And i dont know why only pizza companies have a surcharge other than trying to cover our staff the extra wage. I dont think i will waste my time trying to convince them to remove the surcharge. Heres a question for you undies, if you have a public holiday fall onto a weekend are you one of those people that want the monday off?

    Cheers

    • ltompsonny on 31/12/2008 - 11:29
      +2

      Hi there,
      Nope… I work for myself, and I quite enjoying looking after my clients. I am a physio. I would even work on public holidays if someone needs me, and no, I don't add a SURCHARGE. (like dough doesn't cost more on a public holiday, my hands also aren't worth more…. they still do the same job) So I defintely wouldn't take the Monday after a pulic holiday weekend off. Hope that answers your question…

  • jason101 on 06/01/2009 - 15:04
    +3

    Isn't it funny how Pizza Customization can cause such a stir.

    Domino's in my opinion are the reason behind the pizza price war in Australia, and for this I thank them for bringing cheaper prices to Australia - but really when you are known as the voucher/discount/cheap kings of your industry you really need to expect people to be on the hunt for the VERY BEST deal they can get.

    I mean lets be honest here, who is going to feel comfortable paying $9.00 for a Pizza from Domino's when for the past 10 years we've been paying $3.95-$5.95. Domino's have conditioned me to feel like im getting ripped off when I pay $5.95, when in reality the cost to provided me with that pizza is probably far in excess of that figure.

    Lone I don't really think its appropriate to get nasty over such a trivial matter - which if anyone is to blame for is Domino's themselves for positioning themselves within the market as they have.

    One thing i'm confident of is that Lone doesn't work for the PR department at Domino's.

    Anyone remember that Seinfeld episode with the Soup Nazi ;-)

  • Crazy Dazz on 18/01/2009 - 20:37
    +3

    Waaaa!
    Call the Waambulance!
    I know that Dominos' staff, like their crust, are "thicker than normal,"
    but I just can't understand what is so difficult about putting toppings on a pizza?
    If a standard "70's the lot" has 8 toppings for a standard charge, and I order a pizza with 6 toppings, how is that harder to make (and therefore more expensive) than the 8 toppings?
    It's hardly our fault that Dominos' pricing is crazy.
    And no, I can't figure out how you can make a pizza, sell it for $4.95, and still make a profit. Maybe you don't and these are so called "loss-leaders"? But if dominos decides to advertise it's product for that price, what right do you have to come in here getting all bitchy and pissy? If you don't like working for dominos, find another job.

    • ltompsonny on 18/01/2009 - 21:05
      +1

      Well said!

    • AntMan76 on 18/01/2009 - 23:37
      +1

      Good call, but I would dispute one thing. Domino's crusts are definite NOT thicker than most. Their bases are now thinner than ever. Ordered a "deep pan" lately? It's pretty much what their classic crust used to be like.

  • Davo1111 on 21/01/2009 - 17:13
    +1

    Lone - I dislike you.

  • S4Sneaky on 21/02/2009 - 15:58
    +2

    Just to give my 2 cents….. I changed back to Dominos for the 4.95 vouchers and the customization 'glitch'. Basically Domino's were already short changing me with smaller pizza sizes and dodgy amounts of topping the only reason I came back was the 'glitch' was worth the crappy service and tiny pizza's. By cutting off this option you have just pushed people back to other companies that offer better pizza at the same price. Yes .50 cents does make a difference, yes I will change back to other companies, yes instead of 'helping' dominos save .002 cents in extra toppings you have just lost a lot of customers in this cutthroat industry of pizza making….

    p.s HJ's and Macca's do have to pay there employee's public holiday rates and they do not raise there prices why do pizza companies feel its to whack on a surcharge?????

  • [Deactivated] on 11/03/2009 - 22:04
    +2

    The only thing that will come of this is I have officially stopped ordering from Dominos. Good work OP.

  • lone on 13/03/2009 - 05:25
    -6

    wow.. sorry to disappoint you people … undies your a physio… thats awesome… im a fully qualified Personal Trainer, so as you know the pay rate rate increases as your knowledge goes on (and no i dont ask for extra money on public holidays as i know what it is like in the industry) - charging $80+ have some respect, (relate your shit to the industry), (you have no idea to the retail industry as far as the meat market is understood) and i do…. crazzy daz far out mate do you want me to throw a 5c piece at you so all the pre school kids can fight you for it? Waaaaaambulance as it is so called, sigh, you are another moron, thicker than normal, if you want an intellectual argument then its on, another argument sigh… wankers…are they breeding ??@?@#!?#?!?##?- why do i bother ?. Sigh all the market we attracted is tite arses that can only afford $5 pizzas … sigh no OFFENCE but how about GET A JOB… i mean if you want to argue about $0.50c then your about as worth of a snail (in my mind - how about giving money to australia in crisis-charity )… seriously get your shit together and do do something with your life…

    p.s.

    quantocks- go to pizza hut (wanker) (help my food theo)

    (you think all dominos employes will give u cheap pizzas… hahahahahahahahahahahahahahahha)

    • jigglycho on 13/03/2009 - 18:07

      I prefer Pizza Hut XD
      Their service is better, and they have more toppings (most of the time)

    • SimBer on 13/03/2009 - 18:58
      +1

      Lone I don't really have a problem with the issues you've raised, however do you really think its appropriate to respond to people who complain in such a manner?

      On another note, i reckon domino's charging $8 for their tiny pizza's is unreasonable, which is why the $5.95 or lower coupons exist, so just be grateful for those.

    • jigglycho on 17/03/2009 - 17:20

      http://www.ozbargain.com.au/node/6230#comment-32406

      "…was very un professional and brought dominos into disrepute"

      I think it's YOU that has brought Dominos into disrepute.

  • yoshi on 30/07/2009 - 00:14

    With all due respect lone, i think u raising up the issue is good. However, do keep in mind that you are a franchisee of dominos, hence representing dominos. You would'nt want your sales to drastically decline because of what you say here or because of the attitude you portrait to others do you?

    I know how nasty customers/people can get, but that's just part of retail dude. All the best in the biz :)

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