I Just Got Scammed $1100 by Buying a Samsung Galaxy S25 Ultra from Facebook Marketplace

Met someone on Facebook at the park, paid cash.

Person in Facebook profile doesn't match.

Obviously catfished, but it was not obvious to me at the time because:

Box was sealed. It has matching IMEIs on the box, on the phone software, and I was even able to add the phone's IMEI to my Samsung account page. It came with a very legit looking receipt from JB Hi-Fi.

But everything else about the phone was all wrong until I started to play around with it.

It's slow, chimes and icons are weird even though it said it has OneUI 7. Phone doesn't support wireless charging or fast charging.

It was an S25 Ultra.

Camera lenses were fake. Like when you zoom it is obvious it's a digital zoom. Only one lens was ever active (you cover the lens to see if it switches to the other lens when zooming).

Went to two police stations to file a report. Both refused to file a report because they cannot see that the phone is fake because the IMEI matches. They have suggested me to go through JB Hi-fi or Samsung Store to verify if the phone is fake.

I won't be able to recover the money. The police are not going to catch anyone from the limited info. I really only wanted to report it, so they have it in the file somewhere to hopefully add to their knowledge that this is happening.

I'm obviously not in the right mind right now. I'm aware lessons learned. But please ask me anything about this scam. I'm happy to take photos to show how sophisticated the packaging is. It even came with a seal with a pull tab on the box.

Really, just posting for awareness. Please go easy on me, I just lost $1100.


Just adding some learnings here:

Common scams:
https://www.tiktok.com/@iskiprodz/video/7411411946626403591
https://www.tiktok.com/@nextgenant/video/7482663113255341354
https://www.youtube.com/watch?v=gxeTXGEzI_0
https://www.ozbargain.com.au/node/807968
https://ibb.co/qM6q64tS
https://www.reddit.com/r/AusLegal/comments/1frzr4p/bought_fa…
https://www.reddit.com/r/AskAnAustralian/comments/1i76laj/fr…

There is an email address for JB Hifi Forensic Team that can help quickly identify fake receipts.

They are very responsive:
[email protected]


Some photos:
https://files.ozbargain.com.au/upload/41247/120458/20250318_…
https://files.ozbargain.com.au/upload/41247/120457/20250318_…
https://files.ozbargain.com.au/upload/41247/120456/20250318_…
https://files.ozbargain.com.au/upload/41247/120454/screensho…
https://files.ozbargain.com.au/upload/41247/120459/20250318_…

Sample listings:
https://www.facebook.com/marketplace/item/1169453468155288/
https://www.facebook.com/marketplace/item/2100827720364129/


UPDATE:

Based on this recommendation: https://www.ozbargain.com.au/comment/16355472/redir

I have asked a few people to contact the seller who is still actively selling this.

Also, i have seen multiple listings with very similar looking receipts.

I have asked JB and the receipt that I had and the one the other sellers are selling are both FAKE.

I called Samsung, the IMEI for EUE is for a product that is made in Vietnam but sold in Austria. It is not supported for warranties in Australia.

I also send another IMEI based on another scam listing and that I added that, it appeared as legit but Samsung confirmed that it was made in South Korea but sold in China.

If you try to add them to your Samsung account it will show this:
"Additional services are limited for products not purchased in your current location.
Please check the country of purchase." which means that it is not covered by warranty in Australia because it was sold overseas.

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Comments

    • +7

      Damn… Adding this to the post.

      • +1

        They can use a heat gun and something like a scalpel to peel back the original seal and then re-apply, so they don't even need to replace the stickers.

      • in the past I have also seen the boxes for various models available for sale. there is a whole market around the fakes.

    • Or you could just buy a fake s25U for $120 on aliexpress

  • +1

    lol very well known scam
    tiktok teaches these people how to do it.

    also why would you meet at a park?
    its 1k, you meet at police station

    • +3

      Are there tiktok videos you can share?

        • +11

          This is crazy. Instead of using their brains to invent and innovate, they dedicated their breathing moments to copy and scam.

          • +2

            @browser: We live in the world, where the only thing that matters and is daily praised over internet, TV and radio is the $$ figure in your pocket. Everything else - absolutely irrelevant. What sort of kids this society will raise you think? Hard working engineers?

          • +1

            @browser: Easier money to scam

          • @browser: …because the ones with the "brains", INVENTED and INNOVATED an entire system of debt, to create financial misery in this world and in their BREATHING MOMENTS, they INVENT ways to destroy other entire countries for rejecting this system of usury.

            Give a man a gun, and he can rob a bank.
            Give a man a bank, and he can rob the world.

      • -1

        You just found the scammer!

        • Thanks for making an appearance could you give OP his money back please

    • Howndoes meeting at police station work? Going inside the station and tell police we want to have exchange in here as we want to utilise your camera? Or do it outside the building which pretty much not too far difference with meeting at other public space right? Except maybe its easier access to the police camera by the police themselves?

      • There’s always seats inside the copshop so you sit down like you would a park bench and meet the person and pay the money.
        There’s also about 5 cameras watching you

        • +6

          Scammer can report for parole, whilst they are there. Win-win.

          • +5

            @BewareOfThe Dog: Buyer: Can we meet at the police station?

            Scammer: Sure, mate, I live around the corner! I practically live there.

            Police: Sigh… Poor souls getting scammed. It’s civil, not criminal. We can’t do much.

        • Wont police be confused/suspicious if there is someone sitting there, yet not waiting to be served? The last police station i went to was practically empty. There is no one there except one officer standing behind the glass counter.

  • +9

    That really sucks, some awful people out there.
    But a phone that had just been "bought" for $2700, selling for $1100 is a big red flag.

    • +1

      Certain people also know the real price that sellers paid for the phone, maybe Ozbargainer too 🤷

      Previously I saw a Gumtree ads that wants to buy Samsung S25 Ultra for $1200. I guess maybe another Ozbargainer … The cost people paid for S25 Ultra during JB-HiFi preorder is >$400 + $800 cancellation fee assuming no additional code or gift card to reduce the cost. For people who got the code and/or gift card, the cost is around 1k.

    • +1

      For me, the red flag is phones are sold for more than $700 or $800.

  • Service stations are usually a good location. Easy to find, easy to park, open long hours, well lit when dark, good camera coverage, good chance to also the plate of the car they come in, many have a bathroom if you need to use it before or after the meet, and fill up while you are there (or charge up).

    • Cars can have fake rego plates too, but yes, those sites have lots of cameras.

  • +1

    Kids making bank selling fake phones, you won't make this mistake again :)

  • +2

    This is a bit of a problem for Samsung. The IMEI checked out. Isn't that a reasonable way to check if the phone is authentic?

    I think hardly any of the blame goes to OP - only thing is that the phone was a few hundred too low.

    Samsung should be trying to shut these operations down, like how Nike and other shoe brands shut down counterfeiters.

    • -3

      If even the cops are using IMEI at the police station to confirm that this phone is not a counterfeit then surely the system has failed.

      I want to raise this as a case for TIO to investigate.

      • I wonder what would happen if you made a warranty claim stating that the camera zoom was faulty. Surely that would get Samsungs attention when it hurts their wallet.

        • Police officers from both station told me to get Samsung Store or JBHifi to produce a statement that this is fake before the police can accept that a report will need to be made.

          I asked them if they can print something for me to bring to Samsung and JB to ask them to write a statement.

          But imagine, would the underpaid retail store managers even be willing to do this or even have the procedure for this?

          It looks like I really do need to claim a warranty to get them to acknowledge that this is counterfeit.

          • @meong: How close of a counterfeit is it? Does it have the right SoC CPU, RAM size, storage etc?

            • @skid: It looks very similar to the youtube video above:
              https://www.youtube.com/watch?v=gxeTXGEzI_0

              Snapdragon Gen 3 shown as the CPU.

              • +6

                @meong: It will have a fake ROM. All those specs are fake. If you have logged in with your google ID I would change password also, who knows what's running on it in the background.

                Try run a benchmark, it will explain why it is so slow. Or CPU-Z may be able to tell you the real hardware

                Very disappointing response from Police.

          • @meong: Probably just go to Samsung direct.

            If you go to JB, they may tell you the receipt is fake. Since the receipt is fake, the phone is not from them, there's nothing they can or will do, and that will be the end of it.

            • @browser: Makes sense.

              I think someone just pointed out below that the receipt looks fake.

              • +1

                @meong: After reading the links people have provided, I'm understanding more how the scam is run.

                1. Someone in the supply chain from Poland is copying the list of IMEI's from genuine S25 Ultras
                2. Phone is manufactured off stolen cloned dimensions
                3. The list of IMEI numbers gets sent to the counterfeiters for burning into the software and printing the label
                4. Boxed counterfeit phone is sold on the marketplace
                5. Local teen imports the phone off the marketplace
                6. Sets up fake Facebook profile
                7. Does the sale for profit

                Pointless targetting the teen as that is too far down the chain but can understand how that teen got killed over selling fake air pods.

                • +1

                  @skid: Not just poland it seems.

                  I just interacted with another ad on Facebook with VERY similar JB Hifi receipt and its showing this:

                  IMEI 358603754032

                  SM-S9380ZTWCHC

                  • @meong: Buy it and report back.

                  • @meong: use another account to interact with the seller and see how you go…

                • +2

                  @skid: I called Samsung, the IMEI for EUE is for a product that is made in Vietnam but sold in Austria. It is not supported for warranties in Australia.

                  I also send another IMEI based on another scam listing and that I added that, it appeared as legit but Samsung confirmed that it was made in South Korea but sold in China.

    • No, the IMEI is really only useful to check if the phone is reported as stolen. Nothing Samsung or any manufacturer can do about it, the standard for verifying IMEI would need to change, maybe using signed IMEI so it requires the IMEI plus a valid manufacturers hash validating the signature.

  • +1

    Ahhh that sucks :(
    Sorry my friend

  • +7

    My sympathies. I avoid Facebook completely. Facebook thinks you are the product and they don’t care how badly you are treated. Most social media has become a cess pool.

    • +1

      It depends on how you use it. I sometimes use Facebook to get info from Facebook Group of people from my country here. Info such as food, rent, job, etc. Also Facebook Event is useful to check any interesting events. I have been to many great events that I wouldn't know if I don't check Facebook Event.

      I only use Facebook in a different browser just for Facebook with adblocker extension too. It's better than using Facebook app.

  • +28

    I appreciate that you’re willing to share your story.
    The internet has a way of shaming victims of scams but staying silent just allows the scammers to get away with it more.
    You’re handing it like a champ. I hope you have better luck in the future

    • +38

      Tbh, i was too ashamed to write this.

      I tried to create another account solely for this post but got busted by the mods for ghost accounts 🥲

      But i thought, who cares, if it fooled me and the police, it would've fooled many people, so I needed to post this even if it has to come from my real account.

      • +16

        Absolutely no need to be ashamed - people make mistakes all the time - it's the strong ones that actually admit it

        I've learnt a lot from this post alone so you've definitely helped at least one other person

        • +2

          Thanks!

          I know that the money is basically not recoverable now.

          I could choose to be sad and angry or use that energy to at least try to prevent this happening to the next person.

          • +1

            @meong: Exactly right - that's all you can do!
            They'll get caught eventually and it won't turn out well for them I'm sure

      • +2

        We don't know your real name or face, so no need to be ashamed. In the news there are people with real photo of their face who got scammed much bigger amount than you. There's one old lady (with face in the photo) who got scammed >$1 million. The money came from inheritance. If I am her, I don't want to show my face in the news …

      • +1

        No shame mate, thanks for raising awareness of these scams. I wasnt aware it existed and now i do, youll probably save one person by sharing. Good on you and hope you get some justice.

      • +2

        @meong I appreciate you posting this + updating the post to be more informative as you learned more about the scam.

        I had no idea this kind of sophisticated scam was going on (I don't use Tiktok, etc) and would easily have fallen for it so I'm glad you posted!

        Question: Does the JB reciept fell at all different from a genuine one? Like is the paper slightly thicker, different textured, etc?
        It might just be the lighting, but it looks very white and clear in the photo compared with the shitty looking JB receipts I have in my draw.
        (Just wondering if there's something I can check next time I buy on Gumtree)

        • the paper feels genuine, it looks like a thermal paper (it has that gloss when you view at an angle) and i've seen receipts that are much dodgier looking than that even though i received it directly from a store

          • @meong: You can buy thermal paper and the printer. From there it's just like using any other printer, you could design the receipt in Word if you want.

            • @CMH: Yeah but thermal printers aren't cheap btw

              • @meong: Do they cost more than $1100, which they managed to make off you with it?

  • -1

    I'm sorry to hear about this. Not a great experience.

    Just remember the 1st iphone that Steve jobs demonstrated on stage, was rumoured to only be a simulation device, but never confirmed.

  • +13

    Here are a few ways of spotting fake phones easily. Of course this advice only applies to the current generation of fakes, fake phones keep improving so not all of these tips will apply to newer generations of fakes but most will.
    1. NFC: Most fakes don't have NFC. It may be possible to detect the presence of NFC even without opening the box, if you install the "NFC Tools" app on your phone and try scanning the back of the phone through the box (you may need to move it around slowly to align the NFC coils). Many phones have NFC controllers which are active even when powered off. Tested working with S25 Ultra (unfortunately not brand new) in box.
    2. Wireless charging: Most fakes don't have wireless charging. You can use the "Wireless Powershare" feature on your phone to try and charge the new one, even if it is still in the box. However, wireless charging has much less range than NFC. Check unboxing videos online, if there is nothing between the back of the phone and the side of the box then it should work. This method doesn't work with S25 Ultra but works with some iPhones.
    3. Display: All modern flagship phone displays get crazy bright when outdoors. If the display seems dim outdoors, it's a fake. Also, most modern phones have thin and uniform bezels. If the bezels are thicker than expected or not uniform around the edges, it's a fake.
    4. Camera: Most fake phones only have one camera. Note: sometimes phones will switch to other wider lenses if the object is closer than the minimum focusing distance of the zoom lenses, or if the scene is too dark, such as when you try to block the camera.
    5. Processor: Run a quick online benchmark. I prefer webbench. If the benchmark score is abnormally low, it's a fake. For reference, on webbench S25 ultra scores around 40 after running for 20 seconds, this drops to around 30 after 1 minute after thermal throttling starts.
    6. Software Integrity Attestation: Even though I'm not a fan of this anti-consumer DRM-like garbage, I have to admit it's quite effective in easily determining if a phone is fake. Install Key Attestation Demo app either from Github releases section, or Play Store. It should show only "Bootloader is locked" message without any warnings. If not, the phone is either fake or has been rooted. Then check the brand and model number after scrolling down a bit. If they don't match, the phone is fake.

    • thank you, very useful

      1. Don't buy from facebook at 30% of bought price, still brand new
      • Not 30%. The real cost for S25 Ultra 512 GB during preorder is only under $1300, even cheaper if people can get $200 code.

        So, 1 TB version for $1100 doesn't make sense.

        • without trading in?

          • @belongsinforums: Yes. The preorder promotion was Porting your phone number to JB-HiFi mobile plan. For S25 Ultra, people paid $437 and ported their phone number (can use a new number like from Aldi Mobile etc.). People paid $99 JB-HiFi mobile plan (first month) for the Ultra. Then cancel the plan on the same day. People paid $800 cancelation fee. Then asked for refund of the $99 plan with the reason that they haven't used the new sim card because they cancelled it on the same day. So, the real cost was $800 cancellation fee + $437. Certain people were lucky to get $200 code, so the cost is around $1k. This is for 512 GB version (free upgrade from 256 GB during preorder).

  • what about the invoice? can you send picture or go to jb about it

    • I plan to do that tomorrow.

  • +9

    Sorry to hear that OP.

    I think it's just nuts that people are paying laptop money prices for a flagship smartphone that's only suppose to last 4 years or so.

    We all have to stop accepting this nonsense from manufacturers. Say no to $1000+ smartphones

  • +1

    Sorry to hear about this. Yes there are an alarming number of dishonest people out there. I buy and sell stuff from time to time on marketplace and always get suspicious when someone wants to meet at a place other than their home. It's usually because they don't want to be found when their dishonesty is exposed. Don't dwell on it too much, it's a valuable lesson learned.

    • -1

      Better to meet in a public place with cameras when it's a high value sale

  • +1

    I did some checks.

    • The bar code from the product box doesn't match the Aussie version of the phone.
    • The invoice looks a bit off - is that "(Rou)nd up" on the invoice? "GST included" should be rounded to two decimals (e.g. $248.81)
    • The phone model shown on the website indicates the model is sold in the European market (i.e. Poland or neighbouring countries)
    • How did you get the info about the country?

      • EUE - Europe East?

        That's a guess btw.

      • From the suffix EUE

        • I saw another scam ad posted with similar JB Hifi receipt and the IMEI returns this: SM-S9380ZTWCHC

          Which country is this?

  • +1

    The receipt is almost certainly fake.

    The suffix in the receipt number indicates shopId, don't know where 13 is, probably non-existent. Chadstone Home Superstore is 145, so the receipt number should end with "-145".

    • +1

      13 is Highpoint, VIC

  • And now OP's fingerprints are public knowledge too.

  • +1

    if it seems too good to be true…

  • This is pretty bad. Sorry op for this that's the ultimate scam

  • +1

    I barely trust Amazon to send me genuine devices, I'd never trust a random on the Internet. It's so easy to set up fake profiles. And people are crazy, there's a reason why Crim Safe ads have been on TV for decades now.

  • +1

    1TB latest phone was never going to be $1100. That's your 1st biggest red flag.

    • That's what I have noticed too. For 512 GB version, it's possible if the seller got it for the cost around 1k with $200 code. So, $1100 for 1 TB version doesn't make sense for now … Nobody wants to sell at a loss.

  • -1

    What's the chance is just a faulty phone? Have you tried to verify transaction with JB?

    • Zero. Don't drag JB into this and waste their time.

  • +2

    I could see that fooling me. Maybe the price is a little low. But yeah I would just assume it's legit under those circumstances.

  • Sorry to hear about this and I am almost impressed by the level of civility shown by users in the comments, it’s a rare sight.

    Btw what was the scammer’s first name? Some rough description? If it’s okay for you to share that..

  • Sorry to say but your scam radar is out!
    I noted the same phenomenon when looking for a Pixel 8 Pro last year (cause of the dumbass E000/3G shutdown allegedly killing my, perfectly functional handset).
    Yes they were convincing enough posts, but it didn't take me long to spot these sellers is because they invariably sell other high end stuff. For example, they'll also be selling BNIB Pixel 9's and PS5's.
    It might be understandable to be selling one flagship phone in near/brand new condition, but 2, plus a BNIB console?
    Their pricing is always just below market rate and quite often the photos they use are identical to other scammy posters.

    Ended up getting a decent deal from someone who'd upgraded to the Pixel 9 Fold.

    • +1

      someone who'd upgraded to the Pixel 9 Fold.

      See that's a red flag to me. Who is stupid enough to upgrade to a fold phone?

      • :D
        I agree, but I guess he's just on the yearly upgrade cycle anyway. TBH now that I've seen the pre-order deals, I'm tempted to jump on it myself!
        I paid $750 for my used (extremely good condition) Pixel 8 Pro, preorder deal on the Pixel 9 Pro was only $200ish more…
        Rotating phones annually for $200, I can just about live with!

      • They used to be called flip phones. Youngin's don't remember. They think it's cool.

        • I had an Ericsson T28 many moons ago. Flip phones were compact and the flippy bit protected the phone.

          Folds are humongous, chunky and very susceptible to breaking with the folding screen and extra display.

          No comparison IMHO.

  • +3

    That's rough OP. I can imagine myself falling for the same thing - sometimes people sell things cheap like this.

    It's easy for those in the peanut gallery to laugh and point out "obvious red flags" but really you could have also walked away with a brand new phone for $1100.

    • Maybe not $1100 but for $1400 yes maybe, having said that the op did try to match the listed serial numbers. Most people are just not aware of the sophistication of scams going around these days.

  • That sucks, thanks for sharing though.

  • +1

    I see loads of these scams in my local community Facebook groups. Selling for sister… unwanted gift… many are so brazen that they’ve got 1 star reviews and tens of similar sold items).

    Of course Facebook seems to do nothing to police this. Whenever you report a scam they sit on it for 2 weeks and then say it meets their guidelines and I should just block the person if it upsets me. Maybe this is a use case for the billions they’ve spent on AI?

    Lots of talk about the IMEI but the phone probably comes loaded with some scam OS, allowing the IMEI to show whatever. Presumably the phone has a different IMEI when connecting to the telco?

    Reset whatever passwords you have entered into the phone immediately.

  • What is the phone?

    • +1

      Presumably a cheap android phone that's been modified and packaged to appear like a flagship Samsung.

      • "It was an S25 Ultra."

        I see. I was wondering what that meant.

  • Well. I m sorry to hear that. I recently sold my s25 ultra but someone who was tried to negotiate with me also got scammed for 1250 for 1TB version. I know its hard and I have faced it twice myself and that also by selling on facebook. I can suggest few key points but there is no silver bullet in this case.

    1. 1TB S25 ultra is purchased by Mobile Monster etc for 1430 atleast. So that can be a reference where anything under that is possibly a scam. A person desperate enough can sell for more . Why sell for less.
    2. I sent a facebook add receipt again S25ultra 1 TB JBhifi to a friend to see if he can pickup small things. He picked it up as the receipt has a date of 31/02/2025 which is not possible.
    3. Even with all the codes etc. 1TB should have costed around 1500 ( i am adding all tradein amount etc.) so under that is also a giveaway.
    4. I believe your phone is fake as mentioned. There are factories that copy real imei to produce fake phones and send them over. The only thing scammer has to do is to make Jbhifi receipt matching imei. As the imei is also from an S25 ultra somewhere in the world.
    5. I believe paying by PayID is still better as its linked to legitimate phone number so cash should be avoided.
    6. While selling i always research before responding. I never reset the phone and only reset after payment is made and cleared as the phone is still my property and stealing will make a police case.
    7. Always do research and don't fall for bargains. Bargain mostly are in opened phones that you can check before buying.
    8. The biggest risk on FB with mobiles is buying or selling brand new as you cannot claim the item possession
    • The biggest risk on FB with mobiles is buying or selling brand new as you cannot claim the item possession

      Can you please elaborate?

      • The point I am trying to make has 2 parts. Again its based on my experience.

        1. Buying a brand new phone, people like me tend to leave the seal intact or the seller is adamant that you shouldn’t open before paying. Paying can lead to seller running away ( believe me it happens). Also, i believe there is a default trust relationship with a brand new sealed phone. One of my friend paid a person and he ran away on bike immediately. I also have bought one on a gas station , a half price note 10 plus. The person came on car took cash while kept the car running and ran. It was a legit phone but got black listed in a month.
        2. Selling sealed has no control on the sold phone except IMEI. So even if you got scammed, the best you can do is blacklist IMEI in Australia only. Content insurance and police also doesn’t cover it as far as i know. I have personally been a victim of person running away with my phone after sending fake payment receipt and me calling police at the same time. I cannot beat that person even if catch him as assaulting a person will hamper my job or visa status
        • I sold 1 pc of S25 sealed to someone inside a big shopping center, not in a car park or something like that. There are CCTV around. Even if the person run away, police can check CCTV.

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