TL;DR: Anyone know how to get through the automated responses when you raise a Missing Cashback Claim?
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The customer service section clearly states you use the Missing Cashback Claim if you have the following issues
Lodge a claim, if your cashback
- isn’t showing on your account after 7 days
- has been ‘declined’
- shows at a different amount.
I made an Amazon purchase of 3 items.
One item for $29 (26.36 excluding GST) from the "Camera & Photo" category, which at the time of purchase TopCashback offered a rate of 4% for that category. The cashback for this item should be $1.05, but I only received $0.13.
Two of the same items for $20.89 each / $41.78 total (37.98 total excluding GST). The item was listed in the "Computers" category, which at the time of purchase TopCashback offered a rate of 0.5% for the "All Other Purchases…" category. The cashback for this item should be $0.19, but the cashback was declined.
I told them in the message section the full information of the transaction, including the above breakdown. It takes about 10 days but they eventually send the usual automated response “The following cashback insertion has been allocated…..” repeating the same incorrect amount for item 1, and disregarding the declined cashback for item 2.
I keep responding, they keep sending automated responses. How do I cut through to a human?
Hi. Please PM me your TCB email address and the Amazon links to the exact items you purchased and I’ll take care of it. Seems to be a possible miscategorisation by them. Also for future reference, best way to get a quicker support response is via this link. Thanks in advance.